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Problem With Windows Live Messenger


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#1 Isfendhar

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Posted 14 May 2008 - 08:06 AM

Hi to everyone,

I'm writing to ask help for a problem during the Windows Live Messenger installation. I run Windows Live Installer and it seems to start the download of the program. When the downloading reachs the 99% of the messenger installation the installer gives me an error.

Here I paste the relevant part of WindowsUpdate.log from C:\Windows\

2008-05-14 14:30:30:351 2032 1128 Misc =========== Logging initialized (build: 7.0.6001.18000, tz: +0200) ===========
2008-05-14 14:30:30:351 2032 1128 Misc = Process: C:\Program Files\Windows Live\installer\WLSetupSvc.exe
2008-05-14 14:30:30:351 2032 1128 Misc = Module: C:\Windows\system32\wuapi.dll
2008-05-14 14:30:30:347 2032 1128 COMAPI -------------
2008-05-14 14:30:30:351 2032 1128 COMAPI -- START -- COMAPI: Search [ClientId = WLSetupSvc]
2008-05-14 14:30:30:351 2032 1128 COMAPI ---------
2008-05-14 14:30:30:358 1172 9bc Agent *************
2008-05-14 14:30:30:358 1172 9bc Agent ** START ** Agent: Finding updates [CallerId = WLSetupSvc]
2008-05-14 14:30:30:358 1172 9bc Agent *********
2008-05-14 14:30:30:358 1172 9bc Agent * Online = Yes; Ignore download priority = No
2008-05-14 14:30:30:358 1172 9bc Agent * Criteria = "(CategoryIDs contains '0f780185-b1d7-4bce-859b-be749d8dd334')"
2008-05-14 14:30:30:358 1172 9bc Agent * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D}
2008-05-14 14:30:30:360 2032 1128 COMAPI <<-- SUBMITTED -- COMAPI: Search [ClientId = WLSetupSvc]
2008-05-14 14:30:30:377 1172 9bc Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-05-14 14:30:30:384 1172 9bc Misc Microsoft signed: Yes
2008-05-14 14:30:36:691 1172 9bc Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2008-05-14 14:30:36:703 1172 9bc Misc Microsoft signed: Yes
2008-05-14 14:30:36:731 1172 9bc Agent Checking for updated auth cab for service 7971f918-a847-4430-9279-4a52d1efe18d at http://www.update.microsoft.com/v7/microso...edir/muauth.cab
2008-05-14 14:30:36:732 1172 9bc Misc Validating signature for C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab:
2008-05-14 14:30:36:744 1172 9bc Misc Microsoft signed: Yes
2008-05-14 14:30:39:500 1172 9bc Misc Validating signature for C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab:
2008-05-14 14:30:39:514 1172 9bc Misc Microsoft signed: Yes
2008-05-14 14:30:51:168 1172 9bc Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
2008-05-14 14:30:51:174 1172 9bc Misc Microsoft signed: Yes
2008-05-14 14:30:51:265 1172 9bc Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muredir.cab:
2008-05-14 14:30:51:271 1172 9bc Misc Microsoft signed: Yes
2008-05-14 14:30:51:279 1172 9bc PT +++++++++++ PT: Synchronizing server updates +++++++++++
2008-05-14 14:30:51:279 1172 9bc PT + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://www.update.microsoft.com/v6/ClientW...ice/client.asmx
2008-05-14 14:30:57:135 1172 9bc Driver DriverUtil marking {A811F9A1-2759-4BD5-BD99-36BFCE6AFB32}.100 e_detectionStateInstallable
2008-05-14 14:30:57:135 1172 9bc Driver Matched driver to device PCI\VEN_168C&DEV_001C&SUBSYS_10261A3B&REV_01
2008-05-14 14:30:57:135 1172 9bc Driver Status: 0x180200a, ProblemNumber: 00000000
2008-05-14 14:30:57:135 1172 9bc Driver Calculated driver attributes as 0x00000000
2008-05-14 14:31:05:435 1172 9bc Agent * Added update {8CBAB456-4B3F-448E-A3C1-315795783047}.100 to search result
2008-05-14 14:31:05:435 1172 9bc Agent * Found 1 updates and 42 categories in search; evaluated appl. rules of 588 out of 715 deployed entities
2008-05-14 14:31:05:490 1172 9bc Agent *********
2008-05-14 14:31:05:490 1172 9bc Agent ** END ** Agent: Finding updates [CallerId = WLSetupSvc]
2008-05-14 14:31:05:490 1172 9bc Agent *************
2008-05-14 14:31:05:508 2032 12d0 COMAPI >>-- RESUMED -- COMAPI: Search [ClientId = WLSetupSvc]
2008-05-14 14:31:05:513 2032 12d0 COMAPI - Updates found = 1
2008-05-14 14:31:05:513 2032 12d0 COMAPI ---------
2008-05-14 14:31:05:513 2032 12d0 COMAPI -- END -- COMAPI: Search [ClientId = WLSetupSvc]
2008-05-14 14:31:05:513 2032 12d0 COMAPI -------------
2008-05-14 14:31:06:002 2032 12d0 COMAPI -------------
2008-05-14 14:31:06:002 2032 12d0 COMAPI -- START -- COMAPI: Download [ClientId = WLSetupSvc]
2008-05-14 14:31:06:002 2032 12d0 COMAPI ---------
2008-05-14 14:31:06:002 2032 12d0 COMAPI - Forced: No; Download priority: 3
2008-05-14 14:31:06:002 2032 12d0 COMAPI - Updates in request: 1
2008-05-14 14:31:06:002 2032 12d0 COMAPI - ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D}
2008-05-14 14:31:06:041 2032 12d0 COMAPI <<-- SUBMITTED -- COMAPI: Download [ClientId = WLSetupSvc]
2008-05-14 14:31:06:043 1172 9bc DnldMgr *************
2008-05-14 14:31:06:043 1172 9bc DnldMgr ** START ** DnldMgr: Downloading updates [CallerId = WLSetupSvc]
2008-05-14 14:31:06:043 1172 9bc DnldMgr *********
2008-05-14 14:31:06:043 1172 9bc DnldMgr * Call ID = {2039DE79-DFFD-4E44-A5FE-45F8CC7F2597}
2008-05-14 14:31:06:043 1172 9bc DnldMgr * Priority = 3, Interactive = 1, Owner is system = 1, Explicit proxy = 1, Proxy session id = -1, ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}
2008-05-14 14:31:06:043 1172 9bc DnldMgr * Updates to download = 1
2008-05-14 14:31:06:043 1172 9bc Agent * Title = Windows Live Messenger
2008-05-14 14:31:06:043 1172 9bc Agent * UpdateId = {8CBAB456-4B3F-448E-A3C1-315795783047}.100
2008-05-14 14:31:06:044 1172 9bc Agent * Bundles 1 updates:
2008-05-14 14:31:06:044 1172 9bc Agent * {7B33A4AC-10AB-479A-9B64-4A9D1C671AD8}.100
2008-05-14 14:31:06:182 1172 9bc Agent *********
2008-05-14 14:31:06:182 1172 9bc Agent ** END ** Agent: Downloading updates [CallerId = WLSetupSvc]
2008-05-14 14:31:06:182 1172 9bc Agent *************
2008-05-14 14:31:10:490 1172 9bc Report REPORT EVENT: {206C41CD-45F7-4DA3-A485-33EE0B27740A} 2008-05-14 14:31:05:490+0200 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 WLSetupSvc Success Software Synchronization Windows Update Client successfully detected 1 updates.
2008-05-14 14:36:06:382 1172 14a0 DnldMgr BITS job {58ADA28F-664F-492A-A862-01777440892D} hit a transient error, updateId = {7B33A4AC-10AB-479A-9B64-4A9D1C671AD8}.100, error = 0x80072EE2
2008-05-14 14:36:06:382 1172 14a0 DnldMgr Attempt no. 1 to resume the job
2008-05-14 14:41:06:627 1172 177c DnldMgr BITS job {58ADA28F-664F-492A-A862-01777440892D} hit a transient error, updateId = {7B33A4AC-10AB-479A-9B64-4A9D1C671AD8}.100, error = 0x80072EE2
2008-05-14 14:41:06:627 1172 177c DnldMgr Attempt no. 2 to resume the job
2008-05-14 14:46:02:498 1172 904 DnldMgr BITS job {58ADA28F-664F-492A-A862-01777440892D} hit a transient error, updateId = {7B33A4AC-10AB-479A-9B64-4A9D1C671AD8}.100, error = 0x80072EFE
2008-05-14 14:46:02:498 1172 904 DnldMgr Attempt no. 3 to resume the job
2008-05-14 14:50:01:890 1172 1050 DnldMgr BITS job {58ADA28F-664F-492A-A862-01777440892D} hit a transient error, updateId = {7B33A4AC-10AB-479A-9B64-4A9D1C671AD8}.100, error = 0x80072EFE
2008-05-14 14:50:01:890 1172 1050 DnldMgr Will not attempt to resume the job as it has reached the maximum number of attempts.
2008-05-14 14:50:01:890 1172 1050 DnldMgr Error 0x80072efe occurred while downloading update; notifying dependent calls.
2008-05-14 14:50:02:197 2032 12c4 COMAPI >>-- RESUMED -- COMAPI: Download [ClientId = WLSetupSvc]
2008-05-14 14:50:02:197 2032 12c4 COMAPI - Download call complete (succeeded = 0, succeeded with errors = 0, failed = 1, unaccounted = 0)
2008-05-14 14:50:02:198 2032 12c4 COMAPI - WARNING: Exit code = 0x00000000; Call error code = 0x80240022
2008-05-14 14:50:02:198 2032 12c4 COMAPI ---------
2008-05-14 14:50:02:198 2032 12c4 COMAPI -- END -- COMAPI: Download [ClientId = WLSetupSvc]
2008-05-14 14:50:02:198 2032 12c4 COMAPI -------------
2008-05-14 14:50:07:131 1172 25c Report REPORT EVENT: {49D36164-FBC5-41CC-B5C8-407F09166C88} 2008-05-14 14:50:02:130+0200 1 161 101 {8CBAB456-4B3F-448E-A3C1-315795783047} 100 80072efe WLSetupSvc Failure Content Download Error: Download failed.

I hope that somebody could help me, I've looked for similar problems but i couldn't get the solution.

Edited by Isfendhar, 14 May 2008 - 08:12 AM.


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#2 usasma

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Posted 14 May 2008 - 07:04 PM

The log says that it tried to download the file 3 times (using BITS) and received an error of: 0x80072EE2

Here's a link that cites some resolutions for this (and other) Windows Update errors: http://support.microsoft.com/kb/836941
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#3 Isfendhar

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Posted 15 May 2008 - 05:46 AM

Thank you for your reply,
the proble is that i've this problem only with the messenger installation, i haven't any problem with the windows updates..




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