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#1 abalove


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Posted 30 March 2005 - 12:48 PM

I got a call from my neighbor the other day who said her computer is "not working." I told her I may be able to help since I have been in the IT industry for a few years. Upon looking at her computer (Windows XP Home Edition, no service pack, w/ high speed Internet), I immediately recognized the problem was malware. I have never seen a computer infested with so much garbage as this one had, and it was virtually unusable. After updating to the latest mcafee dat files, scanning for viruses, downloading and running spybot and ad-aware (which is all I have ever needed to do), I thought she'd be back in business. Boy was I wrong. Pop-ups and what looked like browser re-directs were still rampant. Not knowing where to turn to next, I started searching the Internet to look up suspicious processes that were still running on her computer and were in the "Run" key in the registry. Thankfully, my searches directed me to bleepingcomputer.com, where I found out about HJT and loads of other information that I didn't know existed. I have spent hours working on this computer, and I think I have most of it cleaned up, but I'm excited that I found this website, which I suspect will help me completely clean up my neighbor's computer.

Thanks for a wonderful web resource!


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#2 Grinler


    Lawrence Abrams

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Posted 30 March 2005 - 07:31 PM

Glad it all worked out! If you run into any other problems feel free to ask about them n the other forums

#3 jgweed


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Posted 31 March 2005 - 12:52 AM

It is always satisfying to know that BC was a help to someone, since that is what this place is all about. There are several articles in the Tutorial section that you might want to print out and give to your friend that would prevent further problems.
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