Posted 13 May 2008 - 09:13 AM
Hi there everyone.
My first post having been recommended to your site by friends.
A (1 year old)Packard Bell PC, running XP home to service pack 2 level, has suddenly become inoperable as having reached the user log on screen and selecting a user, the screen goes a 'pink' blank and it is impossible to go any further. I have tried rebooting in 'safe mode' but in this case, rather than a 'pink' screen I just get a black one with the literal 'safe mode' at the top. I have also attempted to restore 'last known good configuration', but this was also futile.
The only thing that seems to work on the pink screen is Alt+Cont+del which shows that an anti-virus utility (Kaspersky) is running. However it appears that this software licence expired on 4/4/08.
I am concerned that a virus was contracted following this date and this is causing the problem. However since I can't get to the Start Menu, I am unable to access the internet and clean the computer.
No install disk is available.
Obviously a number of questions spring to mind.
1. Has anyone come across anything similar?
2. Is my diagnosis a possibility?
3. Is any other 'XP' problem a likely candidate?
4. What would you recommend as my next step.
The user in this case has a lot of documents that ideally they would be loathe to lose (yes, they didn't do a regular back-up!!)
Regards and thanks in anticipation.