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Black Screen On Startup


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#1 loafyloaf

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Posted 12 May 2008 - 12:17 AM

When I boot my laptop (Acer 5100) the fans run, the lights light, the CD drive spins... and then nothing. black screen. No splash screen, nothing. Running Vista, can't boot off of Vista or XP disk. Computer is 5 months old.

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#2 usasma

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Posted 12 May 2008 - 05:29 AM

Not being able to boot from a CD/DVD is an issue - but may not be your primary issue.

Are you able to see anything when the system first starts?
Are you able to access the BIOS?
Have you plugged the laptop into an external monitor to see if it works there? (you may have to press the Fn key along with another key to switch to the external display).
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 loafyloaf

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Posted 12 May 2008 - 10:03 AM

I never see anything on the monitor, it stays black like I never turned it on

#4 usasma

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Posted 13 May 2008 - 05:50 AM

Then, IMO, it's likely that you've got a problem with the graphics card - that's why I suggested the external monitor. Any luck with that?
If you're able to see on the external monitor, then it's likely to be an issue with the connections to the screen. If not, then there's deeper trouble that it'll likely take a pro to sort out.

Since it's only 5 months old, it's likely to still be under warranty. Check with the place that you bought it for your warranty repair options.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 loafyloaf

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Posted 13 May 2008 - 09:16 PM

No dice on the second monitor. Is there any way to make a boot disk for Vista? The CD drive is spinning.

#6 usasma

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Posted 14 May 2008 - 05:34 AM

Yes, there's an ISO available here (for 32 bit versions): http://www.bleepingcomputer.com/blogs/usas...?showentry=1261

But if the screen doesn't show anything how are you going to boot with it?
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 loafyloaf

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Posted 14 May 2008 - 11:04 AM

I don't know, thought it would be worth a try.

Acer tech support said this:

Try the steps below for a power reset, to eliminate a hardware problem with your notebook:

1. Disconnect the AC adapter from the laptop.

2. Remove the battery.

3. Press and hold the power button for about 30 seconds then release it. (You will not see anything happen)

4. Connect the AC Adapter to the laptop. Make sure the AC Adapter is plugged in.

5. Turn the computer on as normal.

6. Once Windows boots, insert the battery.

If the notebook still does not power on, we recommend the notebook be serviced by our authorized repair depot.

#8 loafyloaf

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Posted 15 May 2008 - 08:13 AM

OK, tried it, that didn't work




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