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outlook express question


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#1 meeeeeee

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Posted 29 March 2005 - 12:57 PM

My client uses Outlook Express and is having a problem I've never seen before. Every email she gets has the attachment icon in front of it. Even if there's no attachment.

Her pc is clean of malware. OS is XP home, all updates.

I'm lost! Any suggestions?
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#2 jgweed

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Posted 29 March 2005 - 10:36 PM

It may be that OE is set to read only plain text, in which case, the formatting or any sort of HTML inserts show up as attachments.
When you open these "non-attachments" what file types are they?
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#3 meeeeeee

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Posted 30 March 2005 - 07:49 AM

The "attachments" are simply the email text themselves. It's very odd.
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#4 Leurgy

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Posted 30 March 2005 - 08:50 AM

Hi meeeeeeeeeeeeee

Hope I spelled that right. :thumbsup:

I would try a reinstall of Outlook Express if its that much of a problem. See How to reinstall or repair Internet Explorer and Outlook Express in Windows XP. It involves a minor registry edit.

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#5 twistofcain1976

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Posted 30 March 2005 - 11:02 AM

i'd agree with jgweed then, there would be a setting to have the emails view as HTML or Rich Text ?
you would just need to change that setting i would suppose.
Tools/options/mail format ... <-- try here maybe ?

is this on all emails ? ... cause i've also had people that forewarded emails turn up this way. it's attaches the previous senders email as an attachment ?

#6 meeeeeee

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Posted 30 March 2005 - 12:26 PM

is this on all emails ? ... cause i've also had people that forewarded emails turn up this way. it's attaches the previous senders email as an attachment ?

All emails, not just FW ones.

Thanks everyone, I'll ask her to check that setting.

:D
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#7 Jacee

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Posted 30 March 2005 - 05:42 PM

Hi meeeeeee, does she have AVG anti-virus?

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#8 meeeeeee

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Posted 30 March 2005 - 05:49 PM

Yes she does Jacee - could that be it?
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#9 Jacee

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Posted 31 March 2005 - 11:35 AM

My son and I were having the same problem (we both have AVG)....it has to do with the message that AVG tacks on the end of the scanned email. I forgot where the setting is to get rid of it, but take a look around in options (?)

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#10 Leurgy

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Posted 31 March 2005 - 04:53 PM

Thats an interesting call Jacee. The email Certification in the AVG program can add a link to AVG in your incoming and outgoing mail as a form of advertising along with a message that this email is certified virus free.

For all the AVG 7 users in the crowd, this is how you disable the "Certify Mail" feature in the program. Double Click each item in the following list.

The AVG icon near the clock
The email scanner box

Then click the Configure button under the Plug-ins tab and under Email Scanning uncheck both instances of Certify Mail. Click Ok twice and close the AVG Control Center. You will need to restart (probably) for the changes to take affect.

Hope that works out for you meeeeeee.

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