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Need help removing spyware


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3 replies to this topic

#1 mkzika

mkzika

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Posted 29 March 2005 - 11:21 AM

Good morning all! I would love some help trying to troubleshoot some spyware/adware/malware problems I am having. It is clear I have an infection and it's causing my system to be both unstable and slow. I am still in the Stone age using Windows 98. My Norton Anti Virus check with most recent virus definitions checks out ok. I have a pay for Spyware program called Spyware Nuker. When it scans it usually finds files, a couple processes, and registry issues that it tries to correct. But when it does it usually locks my computer up in the deleting process. Same goes when I run AdAware SE. It will flag problems...quarantine them...but then the deleting process never finishes. I tried the same with Hijackthis. Tried to clean/delete the mediaaacck.exe entry...but it won't go away. Not sure if I can just delete the folder and if it will be gone for good.

It is clear I am not getting to the root of the problem cuz I will get some cleaning done just for the stuff to come right back like a C:\programfile\cxtpls folder. I have gotten rid of it a couple times and it keeps coming back.

I am sure the mediaacck, mediaaccess, ap9h4qmo, selbrptr processes are all bad. They are all listed in my startup as well...as is a QTTZAP32.exe process which does not remain running after startup. Actually not sure if the latter one exists or not.

Anyway, I have appended a hijackthis log from this morning. Any help with troubleshooting from ya'll would greatly be appreciated. One of my biggest concerns is the inability of the deleting process to actually complete especially when trying to rid running processes.

Thanks in advance!

Very frustrated,

Matt in Alabama


****Update - I appended a new HJT log since more and more bleep keeps showing up. **** Please help..........Argh!!!!!


Logfile of HijackThis v1.99.1
Scan saved at 1:02:57 PM, on 3/29/05
Platform: Windows 98 Gold (Win9x 4.10.1998)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\PROGRAM FILES\ENCOMPASS\MONITOR.EXE
C:\WINDOWS\SYSTEM\SA3DSRV.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\NPROTECT.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINJECT.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SYMTRAY.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\COMPAQ\INTERNET\WATCHDOG.EXE
C:\WINDOWS\STUTFIX.EXE
C:\PROGRAM FILES\COMPAQ\EASY ACCESS BUTTON SUPPORT\CPQEAUI.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\NAVAPW32.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\POPROXY.EXE
C:\PROGRAM FILES\COMPAQ\EASY ACCESS BUTTON SUPPORT\BTTNSERV.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\WINDOWS\SYSTEM\ATIPTAXX.EXE
C:\PROGRAM FILES\VIEWPOINT\VIEWPOINT MANAGER\VIEWMGR.EXE
C:\WINDOWS\SYSTEM\QTTASK.EXE
C:\WINDOWS\SYSTEM\HPZTSB11.EXE
C:\PROGRAM FILES\HP\HP SOFTWARE UPDATE\HPWUSCHD2.EXE
C:\PROGRAM FILES\HP\HPCORETECH\HPCMPMGR.EXE
C:\WINDOWS\SYSTEM\HPHMON06.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\AP9H4QMO.EXE
C:\PROGRAM FILES\MEDIA ACCESS\MEDIAACCK.EXE
C:\TOOLS_95\IMGICON.EXE
C:\PROGRAM FILES\MEDIA ACCESS\MEDIAACCESS.EXE
C:\TOOLS_95\IOWATCH.EXE
C:\PROGRAM FILES\MICROSOFT REFERENCE\BOOKSHELF 98\QSHELF98.EXE
C:\MSOFFICE\OFFICE\MSOFFICE.EXE
C:\QUICKENW\QWDLLS.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\SYSDOC32.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINSM32.EXE
C:\PROGRAM FILES\COMPAQ\ON-SCREEN DISPLAY\OSD.EXE
C:\Program Files\Norton SystemWorks\Norton CleanSweep\Monwow.exe
C:\WINDOWS\SYSTEM\HPZIPM12.EXE
C:\PROGRAM FILES\HP\DIGITAL IMAGING\BIN\HPQGALRY.EXE
C:\WINDOWS\SYSTEM\WINOA386.MOD
C:\WINDOWS\SYSTEM\WINOA386.MOD
C:\PROGRAM FILES\AUTOUPDATE\AUTOUPDATE.EXE
C:\WINDOWS\SYSTEM\OPANCLIB.EXE
C:\WINDOWS\SYSTEM\PSI32S16.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\PROGRAM FILES\CXTPLS\CXTPLS.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\HJT\HIJACKTH.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.srh.noaa.gov/hun
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by America Online
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O2 - BHO: (no name) - {016235BE-59D4-4CEB-ADD5-E2378282A1D9} - C:\PROGRAM FILES\CXTPLS\CXTPLS.DLL
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [Essdc] essdc.exe
O4 - HKLM\..\Run: [EACLEAN] C:\Program Files\Compaq\Easy Access Button Support\eaclean.exe /NORESTART
O4 - HKLM\..\Run: [Watch Dog Program] C:\COMPAQ\INTERNET\WATCHDOG.EXE
O4 - HKLM\..\Run: [Aureal A3D Interactive Audio Init] A3dInit.exe
O4 - HKLM\..\Run: [CPQSTUTFIX] C:\Windows\stutfix.exe
O4 - HKLM\..\Run: [CPQEASYACC] "C:\PROGRAM FILES\COMPAQ\EASY ACCESS BUTTON SUPPORT\Cpqeaui.exe"
O4 - HKLM\..\Run: [CPQ BackWeb Monitor] C:\CPQS\TOOLS\BackMon2.exe
O4 - HKLM\..\Run: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\Run: [NAV DefAlert] C:\PROGRA~1\NORTON~1\NORTON~2\DEFALERT.EXE
O4 - HKLM\..\Run: [Norton Auto-Protect] C:\PROGRA~1\NORTON~1\NORTON~2\NAVAPW32.EXE /LOADQUIET
O4 - HKLM\..\Run: [Norton eMail Protect] C:\Program Files\Norton SystemWorks\Norton AntiVirus\POPROXY.EXE
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AtiPTA] Atiptaxx.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\SYSTEM\hpztsb11.exe
O4 - HKLM\..\Run: [HPHUPD06] c:\Program Files\HP\{AAC4FC36-8F89-4587-8DD3-EBC57C83374D}\hphupd06.exe
O4 - HKLM\..\Run: [HP Software Update] "c:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\PROGRAM FILES\HP\HPCORETECH\HPCMPMGR.EXE"
O4 - HKLM\..\Run: [HPHmon06] C:\WINDOWS\SYSTEM\HPHMON06.EXE
O4 - HKLM\..\Run: [mdac_runonce] C:\WINDOWS\SYSTEM\runonce.exe
O4 - HKLM\..\Run: [ap9h4qmo] C:\WINDOWS\SYSTEM\ap9h4qmo.exe
O4 - HKLM\..\Run: [Media Access] C:\PROGRAM FILES\MEDIA ACCESS\MediaAccK.exe
O4 - HKLM\..\Run: [AutoUpdater] "c:\Program Files\AutoUpdate\AutoUpdate.exe"
O4 - HKLM\..\Run: [qF2R36T] PSI32S16.EXE
O4 - HKLM\..\RunServices: [EncMonitor] C:\Program Files\Encompass\Monitor.exe
O4 - HKLM\..\RunServices: [Aureal A3D Interactive Audio] sa3dsrv.exe
O4 - HKLM\..\RunServices: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\RunServices: [CSINJECT.EXE] C:\Program Files\Norton SystemWorks\Norton CleanSweep\CSINJECT.EXE
O4 - HKLM\..\RunServices: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\SymTray.exe "Norton SystemWorks"
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - HKCU\..\Run: [bot5RWfpP] OPANCLIB.EXE
O4 - HKCU\..\RunServices: [bot5RWfpP] OPANCLIB.EXE
O4 - Startup: Zip Disk Icons.lnk = C:\Tools_95\IMGICON.EXE
O4 - Startup: Iomega Watch.lnk = C:\Tools_95\IOWATCH.EXE
O4 - Startup: Iomega Startup Options.lnk = C:\Tools_95\IMGSTART.EXE
O4 - Startup: Qshelf.lnk = C:\Program Files\Microsoft Reference\Bookshelf 98\qshelf98.exe
O4 - Startup: BackWeb.LNK = C:\CPQS\BackWeb\Program\UserProf.EXE
O4 - Startup: Microsoft Office Fast Start.lnk = C:\MSOffice\Office\FASTBOOT.EXE
O4 - Startup: Microsoft Office Shortcut Bar.lnk = C:\MSOffice\Office\MSOFFICE.EXE
O4 - Startup: Quicken Startup.lnk = C:\QUICKENW\QWDLLS.EXE
O4 - Startup: Billminder.lnk = C:\QUICKENW\BILLMIND.EXE
O4 - Startup: Norton System Doctor.lnk = C:\Program Files\Norton SystemWorks\Norton Utilities\SYSDOC32.EXE
O4 - Startup: CleanSweep Smart Sweep-Internet Sweep.lnk = C:\Program Files\Norton SystemWorks\Norton CleanSweep\csinsm32.exe
O4 - Startup: PowerReg Scheduler.exe
O4 - Startup: Forget Me Not.lnk = C:\Program Files\Broderbund\AG CreataCard\AGRemind.exe
O4 - Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\digital imaging\bin\hpqtra08.exe
O4 - Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\digital imaging\bin\hpqthb08.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\WINDOWS\SYSTEM\SHDOCVW.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\WINDOWS\SYSTEM\SHDOCVW.DLL
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/28cbda9404e17a...ip/RdxIE601.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {2253F320-AB68-4A07-917D-4F12D8884A06} (ChainCast VMR Client Proxy) - http://www.streamaudio.com/download/ccpm_0237.cab
O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windupdates.com/cab/6247971C...Bridge-c139.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab

Edited by mkzika, 29 March 2005 - 02:11 PM.


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#2 Grinler

Grinler

    Lawrence Abrams


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Posted 29 March 2005 - 11:51 PM

Click on start, settings, control panel and double-click on add/remove programs. From with add/remove program uninstall the following if they exist:

Media Access

Print out these instructions and then close all windows including Internet Explorer.

Then I want you to fix some of those entries. Please do the following:

Please make sure that you can view all hidden files. Instructions on how to do this can be found here:

How to see hidden files in Windows

Run Hijackthis again, click scan, and Put a checkmark next to each of these. Then click the Fix button:

R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O2 - BHO: (no name) - {016235BE-59D4-4CEB-ADD5-E2378282A1D9} - C:\PROGRAM FILES\CXTPLS\CXTPLS.DLL
O4 - HKLM\..\Run: [mdac_runonce] C:\WINDOWS\SYSTEM\runonce.exe
O4 - HKLM\..\Run: [ap9h4qmo] C:\WINDOWS\SYSTEM\ap9h4qmo.exe
O4 - HKLM\..\Run: [Media Access] C:\PROGRAM FILES\MEDIA ACCESS\MediaAccK.exe
O4 - HKLM\..\Run: [AutoUpdater] "c:\Program Files\AutoUpdate\AutoUpdate.exe"
O4 - HKLM\..\Run: [qF2R36T] PSI32S16.EXE
O4 - HKCU\..\Run: [bot5RWfpP] OPANCLIB.EXE
O4 - HKCU\..\RunServices: [bot5RWfpP] OPANCLIB.EXE
O4 - Startup: PowerReg Scheduler.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/28cbda9404e17a...ip/RdxIE601.cab

Reboot your computer into Safe Mode

Then delete these files or directories (Do not be concerned if they do not exist)

C:\PROGRAM FILES\CXTPLS\
C:\WINDOWS\SYSTEM\ap9h4qmo.exe
C:\PROGRAM FILES\MEDIA ACCESS\
c:\Program Files\AutoUpdate\
c:\windows\system\PSI32S16.EXE
c:\windows\system\OPANCLIB.EXE


Reboot your computer to go back to normal mode and post a new log.

#3 mkzika

mkzika
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Posted 30 March 2005 - 07:15 PM

Thank you so much for the rapid reply!!!! I followed the instructions and made the appropriate deletions. Below is my updated hjt log. A few of the files/folders could not be found. I deleted the ap9h4qmo.exe process. Is it safe to delete the ap9h4qmo.ini file?

Thanks again for your help so far!!!


Logfile of HijackThis v1.99.1
Scan saved at 6:04:47 PM, on 3/30/05
Platform: Windows 98 Gold (Win9x 4.10.1998)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\PROGRAM FILES\ENCOMPASS\MONITOR.EXE
C:\WINDOWS\SYSTEM\SA3DSRV.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\NPROTECT.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINJECT.EXE
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SYMTRAY.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\COMPAQ\INTERNET\WATCHDOG.EXE
C:\WINDOWS\STUTFIX.EXE
C:\PROGRAM FILES\COMPAQ\EASY ACCESS BUTTON SUPPORT\CPQEAUI.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\NAVAPW32.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\POPROXY.EXE
C:\PROGRAM FILES\COMPAQ\EASY ACCESS BUTTON SUPPORT\BTTNSERV.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
C:\WINDOWS\SYSTEM\ATIPTAXX.EXE
C:\PROGRAM FILES\VIEWPOINT\VIEWPOINT MANAGER\VIEWMGR.EXE
C:\WINDOWS\SYSTEM\QTTASK.EXE
C:\WINDOWS\SYSTEM\HPZTSB11.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\PROGRAM FILES\HP\HP SOFTWARE UPDATE\HPWUSCHD2.EXE
C:\PROGRAM FILES\HP\HPCORETECH\HPCMPMGR.EXE
C:\WINDOWS\SYSTEM\HPHMON06.EXE
C:\TOOLS_95\IMGICON.EXE
C:\TOOLS_95\IOWATCH.EXE
C:\PROGRAM FILES\MICROSOFT REFERENCE\BOOKSHELF 98\QSHELF98.EXE
C:\MSOFFICE\OFFICE\MSOFFICE.EXE
C:\QUICKENW\QWDLLS.EXE
C:\PROGRAM FILES\COMPAQ\ON-SCREEN DISPLAY\OSD.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\SYSDOC32.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINSM32.EXE
C:\Program Files\Norton SystemWorks\Norton CleanSweep\Monwow.exe
C:\WINDOWS\SYSTEM\HPZIPM12.EXE
C:\PROGRAM FILES\HP\DIGITAL IMAGING\BIN\HPQGALRY.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
C:\HJT\HIJACKTH.EXE

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.srh.noaa.gov/hun
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by America Online
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
O4 - HKLM\..\Run: [Essdc] essdc.exe
O4 - HKLM\..\Run: [EACLEAN] C:\Program Files\Compaq\Easy Access Button Support\eaclean.exe /NORESTART
O4 - HKLM\..\Run: [Watch Dog Program] C:\COMPAQ\INTERNET\WATCHDOG.EXE
O4 - HKLM\..\Run: [Aureal A3D Interactive Audio Init] A3dInit.exe
O4 - HKLM\..\Run: [CPQSTUTFIX] C:\Windows\stutfix.exe
O4 - HKLM\..\Run: [CPQEASYACC] "C:\PROGRAM FILES\COMPAQ\EASY ACCESS BUTTON SUPPORT\Cpqeaui.exe"
O4 - HKLM\..\Run: [CPQ BackWeb Monitor] C:\CPQS\TOOLS\BackMon2.exe
O4 - HKLM\..\Run: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\Run: [NAV DefAlert] C:\PROGRA~1\NORTON~1\NORTON~2\DEFALERT.EXE
O4 - HKLM\..\Run: [Norton Auto-Protect] C:\PROGRA~1\NORTON~1\NORTON~2\NAVAPW32.EXE /LOADQUIET
O4 - HKLM\..\Run: [Norton eMail Protect] C:\Program Files\Norton SystemWorks\Norton AntiVirus\POPROXY.EXE
O4 - HKLM\..\Run: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [AtiPTA] Atiptaxx.exe
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\SYSTEM\hpztsb11.exe
O4 - HKLM\..\Run: [HPHUPD06] c:\Program Files\HP\{AAC4FC36-8F89-4587-8DD3-EBC57C83374D}\hphupd06.exe
O4 - HKLM\..\Run: [HP Software Update] "c:\Program Files\HP\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\PROGRAM FILES\HP\HPCORETECH\HPCMPMGR.EXE"
O4 - HKLM\..\Run: [HPHmon06] C:\WINDOWS\SYSTEM\HPHMON06.EXE
O4 - HKLM\..\RunServices: [EncMonitor] C:\Program Files\Encompass\Monitor.exe
O4 - HKLM\..\RunServices: [Aureal A3D Interactive Audio] sa3dsrv.exe
O4 - HKLM\..\RunServices: [NPROTECT] C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O4 - HKLM\..\RunServices: [CSINJECT.EXE] C:\Program Files\Norton SystemWorks\Norton CleanSweep\CSINJECT.EXE
O4 - HKLM\..\RunServices: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\SymTray.exe "Norton SystemWorks"
O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
O4 - HKLM\..\RunServices: [ScriptBlocking] "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
O4 - Startup: Zip Disk Icons.lnk = C:\Tools_95\IMGICON.EXE
O4 - Startup: Iomega Watch.lnk = C:\Tools_95\IOWATCH.EXE
O4 - Startup: Iomega Startup Options.lnk = C:\Tools_95\IMGSTART.EXE
O4 - Startup: Qshelf.lnk = C:\Program Files\Microsoft Reference\Bookshelf 98\qshelf98.exe
O4 - Startup: BackWeb.LNK = C:\CPQS\BackWeb\Program\UserProf.EXE
O4 - Startup: Microsoft Office Fast Start.lnk = C:\MSOffice\Office\FASTBOOT.EXE
O4 - Startup: Microsoft Office Shortcut Bar.lnk = C:\MSOffice\Office\MSOFFICE.EXE
O4 - Startup: Quicken Startup.lnk = C:\QUICKENW\QWDLLS.EXE
O4 - Startup: Billminder.lnk = C:\QUICKENW\BILLMIND.EXE
O4 - Startup: Norton System Doctor.lnk = C:\Program Files\Norton SystemWorks\Norton Utilities\SYSDOC32.EXE
O4 - Startup: CleanSweep Smart Sweep-Internet Sweep.lnk = C:\Program Files\Norton SystemWorks\Norton CleanSweep\csinsm32.exe
O4 - Startup: Forget Me Not.lnk = C:\Program Files\Broderbund\AG CreataCard\AGRemind.exe
O4 - Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\digital imaging\bin\hpqtra08.exe
O4 - Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\digital imaging\bin\hpqthb08.exe
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\WINDOWS\SYSTEM\SHDOCVW.DLL
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\WINDOWS\SYSTEM\SHDOCVW.DLL
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {2253F320-AB68-4A07-917D-4F12D8884A06} (ChainCast VMR Client Proxy) - http://www.streamaudio.com/download/ccpm_0237.cab
O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windupdates.com/cab/6247971C...Bridge-c139.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061...all/xscan53.cab

#4 Grinler

Grinler

    Lawrence Abrams


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Posted 30 March 2005 - 11:25 PM

Fix this and your clean:

O16 - DPF: {15AD6789-CDB4-47E1-A9DA-992EE8E6BAD6} - http://static.windupdates.com/cab/6247971C...Bridge-c139.cab

Now that you are clean do the following:

Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and reenable system restore to make sure there are no infected files found in a restore point.

You can find instructions on how to enable and reenable system restore here:

Managing Windows Millenium System Restore

or

Windows XP System Restore Guide

Renable system restore with instructions from tutorial above


Next,

This process will clean out your Temp files and your Temporary Internet Files. Please do both steps:

Step 1:Delete Temp Files
To clean out your temp files, click on Start and then run, and type %temp% and press the ok button.

This should open up the temp directory that your machine uses. Please delete all files that are found there. If you get an error when deleting a file, skip that file and delete all the others. If you had trouble deleting a file, reboot into Safe Mode and follow this step again. You should now be able to delete all the files.

Step 2: Delete Temporary Internet Files
Now I want you to open up Internet Explorer, and click on the Tools menu and then Internet Options. At the General tab, which should be the first tab you are currently on, click on the Delete Files button and put a checkmark in Delete offline content. Then press the OK button. This may take quite a while, so do not be alarmed with how long it takes. When it is done, your Temporary Internet Files will now be deleted.

Finally, and definitely the MOST IMPORTANT step, click on the following tutorial and follow each step listed there:

Simple and easy ways to keep your computer safe and secure on the Internet


Glad I was able to help.




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