The best course of action is:
1. Post about the problem the computer is having in the "Am I Infected?" Forum, with information about what is happening and error or warning messages. Some of the more knowledgeable Members or staff will suggest an approach to fixing the problem that may or may not require you to submit logs.
2. The confusion about posting logs is really about under what circumstances and especially WHERE to post them. Interpreting the data in these logs requires a great deal of experience and expertise, as does providing removal instructions that will not harm your computer. To prevent suggestions made with the best of intentions, but without real knowledge about the logs, BC prefers they be submitted to our volunteer staff of experts for analysis and help once it is determined that the logs are necessary and useful.
I hope this eliminates your confusion.
Edited by jgweed, 07 May 2008 - 08:42 AM.