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Blue Screen Of Death


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#1 starwarsgeek

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Posted 06 May 2008 - 10:01 PM

Hoping that someone here can help me diagnose what the problem is with my pc. I keep getting the dreaded Blue Screen of Death, and of course it keeps popping up at the absolute worst times, like after I've worked on a Photoshop file for 2 hours, just before I save it. Happened twice. I know, I know, after the first time, I should have saved the file every 30 seconds while I was working on it, but you know how it goes... you start getting really into it, and stopping to save might crush my flowing creative juices...

Anyway, I'm using Windows XP Media Center Edition with Service Pack 2. 3GHz Proc w/4GB of RAM.

Thanks in advance.

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#2 Budapest

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Posted 06 May 2008 - 10:13 PM

Next time you a BSOD, copy down the error message, including all the numbers, and post it back here.

If the BSOD does not stay on the screen long enough for you to copy it, change the recovery settings and Disable Automatic Rebooting, right-click on My Computer and select Properties > Advanced tab. Under "Startup and Recovery", click on the "Settings" button and go to "System failure". Make sure that "Write an event to the system log" is checked and that "Automatically restart" is unchecked. Click "OK" and reboot for the changes to take effect.

Also, you could have a look in the Event Viewer for any errors at the time of the BSOD.

To open the Event Viewer go to Start > Control Panel > Administrative Tools > Event Viewer. Alternately, go to Start > Run and type in "eventvwr.msc" (without the quotes) and press Enter.

Check in all the categories.

If you find an error that occurred at the time right-click on it and select properties. Copy the information in the window and post it back here. This will help us diagnose your problem.

How To Use the Event Viewer
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#3 starwarsgeek

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Posted 06 May 2008 - 11:54 PM

Thanks for your quick response. I took a look in there but I see a whole bunch of error messages, and I'm not even really sure what I'm looking for. Would it be possible to export them as text files and post them here?

#4 Budapest

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Posted 07 May 2008 - 12:08 AM

In the Event Viewer the errors are sorted by date and time. Try to locate an error that occurred at the time of a BSOD. Failing that, just post the most recent 3 errors and we'll have a look.
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#5 starwarsgeek

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Posted 07 May 2008 - 08:07 AM

OK, well, I leave my PC on all the time, and when I woke up this morning - BSOD.

Here's what it said:

STOP - c000021a Unkown Hard Error
Unknown Hard Error

Not sure if you still need me to post those logs or not, please let me know.

Thanks again.

#6 extremeboy

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Posted 07 May 2008 - 06:20 PM

Here's some information on BSOD error messages.
http://www.bleepingcomputer.com/forums/top...tml#entry409491

Run some online scans, malwares sometimes also cause Blue screen of Death.

Be advised that some of these scanners will pickup things in "quarantine" from other anti-virus programs - so review the results carefully:


http://housecall.trendmicro.com
http://www.pandasecurity.com/homeusers/solutions/activescan/
http://www.kaspersky.com/virusscanner
http://www.bitdefender.com/scan8/ie.html
http://onlinescan.avast.com/

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#7 extremeboy

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Posted 07 May 2008 - 07:17 PM

Hi,
Forgot to tell you about STOP - c000021a Unkown Hard Error:
Take a look here: Stop-c000021a Unkown Hard Error and here too
http://www.pcreview.co.uk/forums/thread-521824.php

Regards
Extremeboy
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#8 starwarsgeek

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Posted 08 May 2008 - 10:42 PM

OK, I just got another BSOD. This time it gave me a different error: 0x000000F4 (0x0000003, 0x8A5EEAF8, 0X8A5EEC6C, 0X805D1174). I looked in the system logs but there were no error messages at the time that it shut down. I ran all the spyware scanners and antivirus scanners that I have and came up empty... anybody else have an idea?

#9 Budapest

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Posted 08 May 2008 - 10:54 PM

I would run a diagnostic on the hard drive. What is the make and model number of your machine?
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#10 starwarsgeek

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Posted 08 May 2008 - 11:21 PM

It's a DELL XPS 400, little over a year old (means my warranty has expired). Any suggestions on what to use for the diagnostic? Thanks :thumbsup:

#11 Budapest

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Posted 09 May 2008 - 12:01 AM

Try installing the Dell Support Center, which should be able to scan and test your system hardware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#12 starwarsgeek

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Posted 09 May 2008 - 08:32 PM

OK, thanks for that link. I downloaded that program and did a scan. Everything checks out fine.

#13 starwarsgeek

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Posted 09 May 2008 - 08:56 PM

OK, I tried to do a system restore back to a point about a month ago, before I started getting all of these BSOD errors. Now my pc just keeps popping up a window that says "The system has recovered from a serious error" and when I click on more information, I get this info:

BCCode : c000021a BCP1 : E10D8CC0 BCP2 : C0000006 BCP3 : 7C94EAA0
BCP4 : 0051EA50 OSVer : 5_1_2600 SP : 2_0 Product : 256_1

When I click on close, it just pops back up.

#14 usasma

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Posted 10 May 2008 - 06:18 AM

This error message is generated when a Windows user-mode process (usually winlogon or csrss.exe) is compromised and can't run (for security reasons). Because this happens, the system reverts to kernel-mode - and winlogon/csrss.exe can't run in kernel mode. But Windows can't run without winlogon or csrss.exe - so the error will force Windows to shut down.

IME the most common reason for this is malware, so I'd suggest trying a couple of these free, online scan (if the system will stay running long enough):

Be advised that some of these scanners will pickup things in "quarantine" from other anti-virus programs - so review the results carefully:

http://housecall.trendmicro.com
http://www.pandasecurity.com/homeusers/solutions/activescan/
http://www.kaspersky.com/virusscanner
http://www.bitdefender.com/scan8/ie.html
http://support.f-secure.com/enu/home/ols.shtml
http://us.mcafee.com/root/mfs/default.asp
http://onlinescan.avast.com/
http://ca.com/us/securityadvisor/virusinfo/scan.aspx
http://www.eset.com/onlinescan/

<links compiled on 02/14/2008>

After that, I'd have to suggest uninstalling any recently installed programs/hardware. Here's a link to an in-depth description of the error message: http://www.osronline.com/ddkx/ddtools/bccodes_45uv.htm
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