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Problem during startup


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#1 SLake

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Posted 28 March 2005 - 10:40 PM

I have a Toshiba Satiellite Pro 4300 Series laptop running Windows 98 that was running fine until I came home one evening and the computer was frozen. This had happened a couple of times in the past and I tried CTRL-ALT-DEL first, before pressing the RESET button.

Upon restart I got the following error messages and the computer would not load Windows:

While initializing device SAVRT:
Windows Protection Error.  You need to restart your computer.


An internal stack overflow has caused this session to be halted.  Change the STACKS setting in your CONFIG.sys file, and then try again.


When restarting the computer I get the "Safe Mode" option screen. If I select safe mode, it will load Windows and allow me access to the computer in Safe Mode. However, if I select the "Normal" loading option, it will repeat the same cycle and will not load.

Keeping my fingers and toes crossed here...

Sincerely Yours,
Seth

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#2 Leurgy

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Posted 29 March 2005 - 02:20 AM

Hi Seth and welcome to BC

Savrt.vxd is a Norton file. Since you can get into safe mode I would suggest you try uninstalling Norton and reinstalling if you want to continue using it. Also you can go to Start>Run> type in msconfig and in the box that comes up go to the startup tab and remove the checkmarks from the start up programs that enable Norton at startup. If you want to use Norton then recheck them one at a time until you isolate the Norton component that uses this file and troubleshoot that particular component.

You can remove references to this file from the registry if you are comfortable about doing that.

When the only tool you own is a hammer, every problem begins to resemble a nail. Abraham Maslo

**** We use our powers for good, not evil ****

 Trying to remove your data from the web is like trying to remove pee from a swimming pool


#3 SLake

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Posted 30 March 2005 - 03:27 AM

Thank you, thank you, thank you...

I'm able to use the computer for the first time in almost a year (moved from CT to TN at the same time and used another computer till I found this website). I was so excited to be able to use the computer today.

I'll definitely recommend the website to all my friends with "bleeping" computer problems.

Thanks again!

Sincerely Yours,
Seth

#4 Leurgy

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Posted 30 March 2005 - 08:00 AM

Great to hear that worked out for you. Thanks for posting back that the problem was solved. Hope to hear from your friends too. Come back anytime you have a problem. Theres lots of talented folks here who like to help out.

When the only tool you own is a hammer, every problem begins to resemble a nail. Abraham Maslo

**** We use our powers for good, not evil ****

 Trying to remove your data from the web is like trying to remove pee from a swimming pool





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