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Problem Removing A Problem...


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#1 johnnybiggles

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Posted 05 May 2008 - 12:18 PM

I'm running NOD32 antivirus software and the other day it came up with 2 [warning] messages about the same file, 'awtqrsRK.dll', located in 'C:\WINDOWS\system32', that there is a threat 'Win32/Adware.Virtmonde application'. It says the file can be deleted, and there is an option to delete it, but doesn't, even after reboot as it suggests... and neither can I when I go to it directly , since NOD32 says it is being used by Explorer.exe and winlogon.exe. It won't allow the message to go away (I'm assuming because of the persistent threat) nor clean the infected file or delete it, so the message consistently pops up and I have to minimize it to do anything. I tried to boot in safe mode and then delete it, but even that didn't work. I went through the registry and searched for 'awtqrsRK' and it occurs 4 times, which I deleted, then rebooted, only to find that they all reappear again once rebooted. I ran AdAware 2007, the NOD32 software, VundoFix 7.0.3, AND Spyware Doctor, all unsuccessfully. Anyone heard of this file before? I looked it up but there were no warnings or instructions on how to safely remove it. Also, the winlogon.exe process in the task manager shows more CPU activity now... and my hard drive activity light blinks like its running something about every second or two. That is NOT normal. UGH... this sucks. Anyone got any suggestions how to remove this threat? Is there a program that can remove virtumonde viruses? Is there a way to boot WinXP in DOS mode or at the command prompt so the Explorer.exe and winlogon.exe process are not using/accessing/locking 'awtqrsRK.dll' and it can be deleted manually? There were a few occasions where it warned of malicious code infiltration but so far I have not noticed anything bad or wierd happening YET... but I want to get trid of this ASAP before it jams up my system! HELP!!! Thanks.

Edited by Orange Blossom, 05 May 2008 - 04:46 PM.
Moved to more appropriate forum. ~ OB


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#2 johnnybiggles

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Posted 06 May 2008 - 10:35 AM

I downloaded HiJack this but have never (thankfully) had to use it for virus/malware/spyware removal. Does this scan for and remove viruses or just creates alog for analysis? Not really sure how it works. PLEASE HELP!! Thanks.

#3 boopme

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Posted 06 May 2008 - 10:57 AM

Hello and welcome. The HiJack Too is truly not to be used by just anyone. It will find things but removal of the wrong item can render the PC inoperable.
better to try this scan first in normal mode . If needed we will have you post the HJT log later and have an expert guideyou thru it.
Tell us how the PC is running after scan and reboot.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Acan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Edited by boopme, 06 May 2008 - 10:58 AM.

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#4 johnnybiggles

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Posted 06 May 2008 - 12:13 PM

THANK YOU!!! That software finally worked and seemed to have removed it. Very much appreciate the help!

#5 boopme

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Posted 06 May 2008 - 09:44 PM

You're welcome...
Now you should Set a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since System Restore is a protected directory, your tools can not access it to delete these bad files which sometimes can reinfect your system. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Then go to Start > Run and type: Cleanmgr
  • Click "OK".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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