Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Blue Screen Of Death


  • This topic is locked This topic is locked
26 replies to this topic

#1 extremeboy

extremeboy

  • Malware Response Team
  • 12,975 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:26 PM

Posted 04 May 2008 - 04:22 PM

Hi,
Seems that many people are having BSOD.
I have been having may BSOD since last few months. I got approximatly 4-5 BSOD in 2 months. This is how it happened, when I was running AVG 8.0 anti-virus while surfing on the internet all of a sudden the blue screen pops up saying something like: "the system needs to shut down to prevent damage, begginng dumping physical memory."
Also every since I got the first BSOD, i've noticed that when I download something that is about 12mb it takes up like 100 mb from my C: drive, sometimes when I even download a small small small file that is only like 3mb it uses about 100mb from my C: Before I had 20.8GB, after I downloaded Ad-aware and Spybot S&D it decreased to 19.2 GB. Now it's 18.8 GB.
I have read many topics regarding BSOD, and it still happens, but not occasionaly.
Can someone help, also how do you copy the BSOD error code??

Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

BC AdBot (Login to Remove)

 


m

#2 hamluis

hamluis

    Moderator


  • Moderator
  • 54,847 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:05:26 PM

Posted 04 May 2008 - 05:29 PM

There are at least 2 ways to initially approach getting info on BSODs:

a. If there is a printed message onscreen, write it down exactly as it appears.

b. Lacking an onscreen message, users can try to trace BSOD info in Event Viewer.

One thing that everyone probably ought to do on a system: Disable Auto Reboot On System Crash - http://www.theeldergeek.com/auto_reboot_on_system_crash.htm

The reason? To give users a better chance at getting valuable data which may aid in troubleshooting system issues.

If auto reboot is enabled, many times there will not necessarily be any documentation on what the error was, details, etc....because there wasn't sufficient time for XP's mechanism to record what happened (as opposed to rebooting). Disabling that provides XP a chance to document.

Event Viewer is probably (IMO)...the most useful troubleshooting tool which XP has, since it will often provide info leading to ideas about what to do to resolve problems. But, if it's not used...users just wind up guessing or unable to guess what needs adjustment.

Louis

#3 extremeboy

extremeboy
  • Topic Starter

  • Malware Response Team
  • 12,975 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:26 PM

Posted 04 May 2008 - 05:59 PM

Hi,
Thanks for your reply, I have Disable Auto Reboot On System Crash, well actually it was allread unchecked, however write an event to system log was enabled which is good.
I have went to even viewer. what now?

Regards
Extremeboy

Edited by extremeboy, 04 May 2008 - 05:59 PM.

Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#4 extremeboy

extremeboy
  • Topic Starter

  • Malware Response Team
  • 12,975 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:26 PM

Posted 04 May 2008 - 06:01 PM

Hi,
Forgot to mention something, should I post the BSOD error code next time it appears?
The only thing is that the BSOD comes not often so I am not sure when it will apear again

Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#5 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,074 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:06:26 PM

Posted 04 May 2008 - 06:09 PM

Here's a link to some info on the BSOD error messages and what you'll need to do to find out what's causing them: http://www.bleepingcomputer.com/forums/top...tml#entry409491
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 extremeboy

extremeboy
  • Topic Starter

  • Malware Response Team
  • 12,975 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:26 PM

Posted 04 May 2008 - 06:41 PM

Hi,
Thanks for all your posts.
I have did what usama said I haved looked in that forum
I have used the eventviewer, for the application part I have found several errors from march 2nd 2008 to May 4th 2008. This is an estimate so it's not exact, approximatly 40-50 errors are found.
Also for the system part there are ALOT of errors as well including many Warnings.
Should I just post the latest error for the application for the members at BC to look at?

Regards,
Extremeboy

Edited by extremeboy, 04 May 2008 - 06:43 PM.

Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#7 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,074 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:06:26 PM

Posted 04 May 2008 - 07:40 PM

For now, let's concentrate on the Errors in the System log - we can work on the other stuff later on.

What are the details of the last several errors? Have you found any sort of pattern with the errors?
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 extremeboy

extremeboy
  • Topic Starter

  • Malware Response Team
  • 12,975 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:26 PM

Posted 04 May 2008 - 08:49 PM

Hi Usasma thanks for your reply.
There's some what of a pattern: Below is what I got, there were many repeats.

Installation Failure: Windows failed to install the following update with error 0x80070643: OneNote 2003 Service Pack 3 (SP3).

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

The following boot-start or system-start driver(s) failed to load:
got this error like 3-5 times
SASKUTIL

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

The Application Management service terminated with the following error:
I got this error like about 10 times
The specified module could not be found.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

The following boot-start or system-start driver(s) failed to load: I got this like 5-7 times
SASDIFSV
SASKUTIL

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Your computer was not assigned an address from the network (by the DHCP Server) for the Network Card with network address 0013CE667675. The following error occurred:
The operation was canceled by the user. . Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


The parts that I bolded was the error message. The parts that I didn't bold I was just telling you how many times I got that same message. Hope that clearifies any mis-understanding

Regards,
The boy

Edited by extremeboy, 04 May 2008 - 08:50 PM.

Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#9 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,074 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:06:26 PM

Posted 05 May 2008 - 05:43 AM

Just a guess here, but it seems that you're having problems with SuperAntiSpyware ( http://www.bleepingcomputer.com/startups/SASKUTIL-18015.html ). Uninstall it, then reinstall a freshly downloaded copy and see if that helps. Also, try some of the free, online scans to see if something has snuck by your protection - malware will sometimes cause BSOD's as it tries to defeat your existing protection.

Be advised that some of these scanners will pickup things in "quarantine" from other anti-virus programs - so review the results carefully:

http://housecall.trendmicro.com
http://www.pandasecurity.com/homeusers/solutions/activescan/
http://www.kaspersky.com/virusscanner
http://www.bitdefender.com/scan8/ie.html
http://support.f-secure.com/enu/home/ols.shtml
http://us.mcafee.com/root/mfs/default.asp
http://onlinescan.avast.com/
http://ca.com/us/securityadvisor/virusinfo/scan.aspx
http://www.eset.com/onlinescan/

<links compiled on 02/14/2008>
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#10 extremeboy

extremeboy
  • Topic Starter

  • Malware Response Team
  • 12,975 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:26 PM

Posted 05 May 2008 - 07:15 AM

Hi,
I'll run a scan now, just to tell you I don't have SUperantispyware anymore I Uninstall it last week.
I'll run some online scan and let you know by the end of today

Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#11 ruby1

ruby1

    a forum member


  • Members
  • 2,375 posts
  • OFFLINE
  •  
  • Local time:11:26 PM

Posted 05 May 2008 - 07:40 AM

just an aside; be aware that avg 8.0 'antivirus (etc)'holds a bigger punch and material in it than the avgantivirus 7.5 program does ; I have noticed on other forum sites that foks are having problems with this aspect ;so you may well BE having computer conflicts with your other programs

as an experiment you MAY wish ( as many others seem to have now done ) to try removing the avg8.0 program and revert to the avg7.5 program pro temp???


if you have not got the exe FOR avg 7.5 on your computer it is available on this link
http://www.oldapps.com/AVG_antivirus.php

#12 Farbar

Farbar

    Just Curious


  • Security Developer
  • 21,659 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:The Netherlands
  • Local time:12:26 AM

Posted 05 May 2008 - 11:03 AM

Hi,
... just to tell you I don't have SUperantispyware anymore I Uninstall it last week.


So the error log may be dated before that, you might want to check it. If the error log is after you uninstalled SAS you have to remove the SAS service too.

#13 extremeboy

extremeboy
  • Topic Starter

  • Malware Response Team
  • 12,975 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:26 PM

Posted 05 May 2008 - 02:28 PM

Hi,
Thanks for all your reply.
Yes the date for the error was before I uninsalled Superantispyware, thanks Farbar.
I am running http://www.kaspersky.com/virusscanner right now.
I'll tell you if there's any malware

Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#14 extremeboy

extremeboy
  • Topic Starter

  • Malware Response Team
  • 12,975 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:07:26 PM

Posted 05 May 2008 - 05:39 PM

Hi everyone.
I have finished runing Kaspersky online scan it has not founf any malware.
You might want to look at this report: C:\Documents and Settings\rli\Desktop\Kaspersky log.html

Regards
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

The help you receive here is always free but if you wish to show your appreciation, you may wish to Posted Image.

#15 Sharonsthere

Sharonsthere

  • Members
  • 175 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Small town, Ohio
  • Local time:07:26 PM

Posted 05 May 2008 - 06:53 PM

Sneaking in here, not meaning to hijack topic, but extremeboy, is that a link then to your desktop? Just wondered how one does that.
S
intelligence has far fewer practical applications than I thought.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users