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#1 Simon

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Posted 28 March 2005 - 10:56 AM

A friend of mine was having problems accessing the internet using Internet Explorer, so he rebuilt his machine after formatting his hard disk. everything seemed fine until he tried to load the setup disk of his ISP, then he got the error message.
"you must have ie6. then when it tries to install ie6 it says the files you have are more up to date than the ones you are trying to load, and it shuts down the whole PC.
Any Ideas?

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#2 Leurgy

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Posted 28 March 2005 - 12:24 PM

What is the ISP? Normally you don't need to load their software to access the internet. I make it a point not to.

Did your friend go to Windows Update first?

What is the operating system?

Edited by Leurgy, 28 March 2005 - 12:25 PM.

When the only tool you own is a hammer, every problem begins to resemble a nail. Abraham Maslo

**** We use our powers for good, not evil ****

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#3 Simon

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Posted 28 March 2005 - 01:40 PM

OS is windows XP, and he can connect to the internet just fine without his ISP but pays for his ISP so he wants to use it.

#4 Leurgy

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Posted 29 March 2005 - 01:39 AM

If he can't install the ISP software then tell him to call his ISP. Sounds like its a problem they need to figure out as its their software. Its quite possible they have seen this problem before.

When the only tool you own is a hammer, every problem begins to resemble a nail. Abraham Maslo

**** We use our powers for good, not evil ****

 Trying to remove your data from the web is like trying to remove pee from a swimming pool





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