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Computer Not Starting Up After Trying Recovery


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11 replies to this topic

#1 Kenter

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Posted 02 May 2008 - 04:05 PM

Hi, I hope someone can help, I have windows xp and I tried doing a recovery. It seemed ok until I had to restart it. It gets stuck on the Microsoft Windows Xp logo and just says Please Wait, the light is not flashing so it isn't doing anything :thumbsup:.

When I try to get on safe mode it goes through a list and stops on this one for a while "multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\system32\drivers\mup.sys"

Then it says "The system is not fully installed.Please run setup again" I've done it a few times now :flowers:.

Anyone any idea whats wrong?

Thanks

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#2 ruby1

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Posted 02 May 2008 - 04:23 PM

may one ask why you ARE doing a recovery? what has gone wrong to require this ?what is your antivirus program and other protection too please?

#3 Kenter

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Posted 02 May 2008 - 04:28 PM

The computer wasn't running very well, just wanted to start again. It had AVG and Norton on it.

Thanks for the reply.

#4 ruby1

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Posted 02 May 2008 - 04:35 PM

The computer wasn't running very well, just wanted to start again. It had AVG and Norton on it.Thanks for the reply.

do you mean norton antivirus AND AVG antivirus programs ? together?

if so, which NOW does it have on it?

#5 Kenter

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Posted 02 May 2008 - 04:37 PM

Norton firewall, and AVG anti virus scan.

I think they both got wiped off now, I can't get it to start up at all.

#6 ruby1

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Posted 02 May 2008 - 05:06 PM

have you seen this yet?
http://support.microsoft.com/kb/307654

please note I personally have never ( so far) had to use this facility.....

also, do you know if you also had the XP firewall on there too ?

and you have now only ONE antivirus program ?

#7 Kenter

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Posted 02 May 2008 - 08:48 PM

Yea I went through all that, It just says "The system is not fully installed.Please run setup again".

Everything has been wiped off the pc, only the system files and things like that are one it.

#8 Kenter

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Posted 03 May 2008 - 08:26 AM

I can't get into safe mode. I can get into the bios and the recovery again but thats it.

Can anyone help please?

Thanks

#9 dc3

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Posted 03 May 2008 - 08:51 AM

Hi Kenter, and welcome to BleepingComputer.

When you say that you have wiped the drive, what program did you use to do this? If you wiped the hdd then you should be doing a fresh install of XP.

Edited by dc3, 03 May 2008 - 08:52 AM.

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#10 Kenter

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Posted 03 May 2008 - 09:24 AM

Windows recovery program wiped the drive, and i've put the disks in during start up and set it to boot from them but nothing happens.

Thanks for the replay

#11 Kenter

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Posted 06 May 2008 - 05:46 PM

Ok managed to get the Dvd Drive working so I can use the recovery discs but when I boot from it, it says "These System Recovery CDs do NOT support this hp pc model" These ARE the exact same ones I made on that computer, I've not changed anything inside the computer everything is still the same.

Anyone got any idea on what I can do here?

Thanks

#12 Budapest

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Posted 06 May 2008 - 05:49 PM

What is the make and model number of your computer?

You could try contacting the manufacturer for a new set of disks. Normally they only charge you the postage.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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