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Intermittent Freeze Ups, Video Rez Reduced On Startup, Also Rundll32 Stops Working

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#1 OmegaWolf747


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Posted 02 May 2008 - 10:43 AM

Intermittently, I'm having this problem where my laptop will freeze up, playing the sound it was playing like a broken record. This has happened when I've been listening to music in Winamp or playing UT2004.

The first time this happened was in mid-January when I was playing UT2004. All of a sudden, it froze solid with the sound repeating over and over again. This necessitated a hard shut down.

At the time, I was still using the sound and video drivers that the computer had come with in October, 2007. I updated my HD RealTek sound from their site and my nVidia GeForce 8700M GT video driver with one from LaptopVideo2Go in hopes this would take care of the problem. It seemed to go away for a few months.

The next time it occurred was on Good Friday. I was reading Oliver Twist in my text file viewer and just listening to MP3s on Winamp. Again, the sound repeated like a broken record. This time though, it resulted in a BSOD.

I updated my sound and video drivers again from LaptopVideo2Go and HD RealTek's site.

About two weeks ago, I was listening to music in Winamp while using Firefox when the music began repeating like a broken record. I was able to get to Winamp and stop the music. I then sat with the laptop while it had a seizure for lack of a better term. The CPU core usage was spiking and the HDD LED was going crazy.

It finally calmed down and I decided to reboot it to be on the safe side. When I came back into my Windows account, I was greeted with an error message saying, "Windows host process Rundll32 stopped working and has closed" and that Windows would send a report to MS, blah blah.

The machine operated normally after that, so I thought nothing else of it. Yesterday, I was playing UT2004 when all of a sudden it froze, with the sound of a raptor growling, playing like a broken record. This necessitated a hard shut down.

After I booted back up, I was again greeted with the Rundll32 error message and this time, my damn video resolution was knocked down to 800x600. I was able to put it back up through the control panel settings.

The error signature is as follows:

Fault bucket 701722985, type 1
Event Name: APPCRASH
Response: None
Cab Id: 0

Problem signature:
P1: rundll32.exe
P2: 6.0.6000.16386
P3: 4549b0e1
P6: 47e88137
P7: c0000005
P8: 001ac198

Attached files:

These files may be available here:

I decided that maybe the best course of action would be to shut the machine down at night to give it a fresh boot to work with. No such luck. This morning, I again get the Rundll32 error and my screen rez knocked down to 800x600.

I ran sfc /scannow. When it finished, it said that it had found some corrupt system files, but couldn't repair all of them. I accessed the CBS.log file which the results were appended to. The pertinent part of the log is at the link below.


My antivirus (Avast 4.8 Home Edition) and spyware (Spybot S&D) are current and have shown no presence of viruses or malware. My current video driver is the 174.74 from LaptopVideo2Go. My current sound driver is the Vista R 189 release from the HD RealTek site

Thank you for any help in advance.

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#2 usasma


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Posted 02 May 2008 - 07:30 PM

I'm guessing at the Event Viewer info, but it appears that rundll32.exe has caused a problem with NVCPL.DLL (one of the files used by the video driver) and has caused an error in memory (the c0000005 message at P7)

I believe that the problem signature information is:

P1 = Application Name
P2 = Application Version:
P3 = Application Timestamp:
P4 = Fault Module Name:
P5 = Fault Module Version:
P6 = Fault Module Timestamp:
P7 = Exception Code:
P8 = Exception Offset:
P9 = OS Version:
P10 = Locale ID:

Here's some detail on troubleshooting application crashes: http://blogs.technet.com/askperf/archive/2...rash-dumps.aspx

I'd suggest uninstalling your video drivers and then installing the latest version available from the Toshiba or nVidia website for your system/video card. I found this "fix" to make it work ( http://forums.guru3d.com/showpost.php?p=24...amp;postcount=6 )


i just figured out how to get around this toshiba nvidia driver issue.

Even though Toshiba hasn't released new drivers for the 8700 gt, you can still install the latest driver from nVidia's website.

This is how you do it:

1. Download the new driver from http://www.nvidia.com/object/winvista_x86_163.69.html ( Link is dead, so I found this one: http://www.nvidia.com/object/winvista_x86_169.25_whql.html )

2. After downloading, click on the file and have it extract to a folder that you can easily get to.

3. After it extracts, it will try to set up and then tell you "sorry your computer is not compatible" or something. Screw that.


5. Then you will install the driver by clicking on the DRIVER tab, then click the UPDATE DRIVER button. Next a window opens, click on BROWSE MY COMPUTER... Then click on LET ME PICK FROM A LIST OF DRIVERS ON MY COMPUTER. Then you will see your NVIDIA 8700GT on the list. Click on HAVE DISK. Then browse over to the folder where you extracted your nVidia driver files. In that folder you will find a file named "nv_disp.inf" Click on it. Then click OK.

6. Next, you see a list of NVIDIA graphics cards that are compatible with this driver. For some reason the 8700GT is not on the list, but it IS compatible. The 8700GT is actually an overclocked 8600 GT. ok?

7. Click on the 8600 GT card. Then click NEXT.

8. The driver will be updated to 163.69. It takes a few minutes.

The installation was flawless on my TOSHIBA X205 S7483. Now I can play BIOSHOCK without any sound or video problems. It runs on full graphics settings. Great game.

(note: after this update, your device manager will say that you have a 8600GT. But that's just a file name. You still have a 8700GT )

And THAT'S how you get around Toshiba's B.S.
Yes, you CAN have new drivers and play new games. Enjoy.

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