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Computer Freezing And Resetting.


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#1 B34R

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Posted 02 May 2008 - 10:09 AM

Hello there I was wondering if someone could help me. I have been having problems with my computer crashing for a long, long time now. The crashes have of late become less frequent, however they are nevertheless still there. When my computer crashes it will freeze, the sound will stutter and then it will reset itself. Up until about 1 week ago the crashes were very regular, maybe 3-4 a day or more.

In the last few months these crashes have become more and more irratating, so I decided to try find out what was casuing them hoping foolishly that it would be easy to resolve. My first port of call was to update a number of drivers, motherboard, GPU and soundcard. This did not help though and the crashes persisted. So next I ran a RAM test for about 13 hours. The test reported no errors. Next I decided to do some research on the Mobo and find out if people had any problems with it. My research lead me to the conclusion the board I had was very stable and could happily support what I had running off it. I next decided to check my GPU and from that started looking into temperature. I downloaded a number of programs including everest to check temperatures and cooling. My GPU tended to stay below 50deg and my CPU around 33deg. I aslo ran some video stress tests and this did not crash my computer. Next I looked at my power supply and discovered that it was a 350W, which I discovered was probably too low for my system, so I ordered a 550W supply. This was the last thing I diand it seems to have helped a bit. However my computer is still crashing albeit not as much. Up until recently my computer has not been able to give me error codes. I have no idea why, but this morning I managed to get one from my last crash. It reads:

BCCode 9c BCP1: 00000004 BCP2: 85461F0 BCP3: B2000000 BCP4: 00070F0F OS Ver: 5_1_2600 SP: 2_0 Product: 768_1

I looked this up in a few places and people say its a hardware issue, probably overheating. However I can't see how this could be the case if my temperatures are remaining within tolerance. The only possible overheating could be my hard drives, since I dont have a fan on them. But I'm somewhat sceptical this would be the cause of the crashes. I thought it might be a good idea to post my *.dmp* files here however most information on how to actually turn them into a readable format is really useless. So a step by step guide would be most appreciated.

My system specs can be found below:


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Operating System Microsoft Windows XP Home Edition 5.1.2600 (WinXP Retail)

Computer:
Computer Type ACPI Uniprocessor PC
Operating System Microsoft Windows XP Home Edition
Internet Explorer 6.0.2900.2180 (IE 6.0 SP2)
DirectX 4.09.00.0904 (DirectX 9.0c)

Motherboard:
CPU Type AMD Athlon 64, 1800 MHz (9 x 200) 3000+
Motherboard Name Biostar GeForce 6100-M9 (2 PCI, 1 PCI-E x1, 1 PCI-E x16, 4 DDR DIMM, Audio, Video, LAN)
Motherboard Chipset nVIDIA GeForce 6100, AMD Hammer
DIMM1: Micron Tech. 16VDDT6464AG-265G4 512 MB PC2100 DDR SDRAM (2.5-3-3-6 @ 133 MHz) (2.0-2-2-5 @ 100 MHz)
DIMM3: Micron Tech. 16VDDT6464AG-265G4 512 MB PC2100 DDR SDRAM (2.5-3-3-6 @ 133 MHz) (2.0-2-2-5 @ 100 MHz)
BIOS Type Award (09/20/05)
Communication Port Communications Port (COM1)
Communication Port Printer Port (LPT1)

Display:
Video Adapter NVIDIA GeForce 6600 GT (128 MB)
Video Adapter NVIDIA GeForce 6600 GT (128 MB)
3D Accelerator nVIDIA GeForce 6600 GT PCI-E
Monitor Proview 986 [19" CRT] (1239215610)

Multimedia:
Audio Adapter Creative SB Live! 5.1 Digital (SB0220) Sound Card

Storage:
IDE Controller NVIDIA nForce 430/410 Serial ATA Controller
IDE Controller Standard Dual Channel PCI IDE Controller
Storage Controller XMASSCSI SCSI Controller
Floppy Drive Floppy disk drive
Disk Drive HDS722516VLAT20 (160 GB, 7200 RPM, Ultra-ATA/100)
Disk Drive MAXTOR 6L040J2 (40 GB, 7200 RPM, Ultra-ATA/133)
Optical Drive AXV CD/DVD-ROM SCSI CdRom Device (Virtual DVD-ROM)
Optical Drive PIONEER DVD-ROM DVD-120S (16x/40x DVD-ROM)
SMART Hard Disks Status OK

Partitions:
C: (NTFS)
D: (NTFS)

Input:
Keyboard Cherry GmbH USB Keyboard
Mouse Microsoft USB IntelliMouse Optical

------------------------------------------------------------------------------------------------------------------------

Thanks for reading this. Any feedback would be most appreciated. Also don't hesitate to ask for any other information if you think its relevant.

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#2 DaChew

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Posted 02 May 2008 - 10:40 AM

use everest to generate an overclock quick report under computer module

don't include the DEBUG part

I want to warn you tho Biostar is one of the worst motherboards made
Chewy

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#3 B34R

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Posted 03 May 2008 - 10:34 AM

--------[ EVEREST Ultimate Edition ]------------------------------------------------------------------------------------

Version EVEREST v4.50.1330
Benchmark Module 2.3.224.0
Homepage http://www.lavalys.com/
Report Type Quick Report [ TRIAL VERSION ]
Computer COL
Generator Col
Operating System Microsoft Windows XP Home Edition 5.1.2600 (WinXP Retail)
Date 2008-05-03
Time 16:32


--------[ Overclock ]---------------------------------------------------------------------------------------------------

CPU Properties:
CPU Type AMD Athlon 64 3000+
CPU Alias Venice S939
CPU Stepping DH-E6
CPUID CPU Name AMD Athlon™ 64 Processor 3000+
CPUID Revision 00020FF2h

CPU Speed:
CPU Clock 1800.0 MHz (original: [ TRIAL VERSION ] MHz)
CPU Multiplier 9x
CPU FSB 200.0 MHz (original: 200 MHz)
HyperTransport Clock 1000.0 MHz
Memory Bus 128.6 MHz
DRAM:FSB Ratio CPU/14

CPU Cache:
L1 Code Cache 64 KB (Parity)
L1 Data Cache [ TRIAL VERSION ]
L2 Cache 512 KB (On-Die, ECC, Full-Speed)

Motherboard Properties:
Motherboard ID 09/20/2005-C51MCP51-6A61HB09C-00
Motherboard Name Biostar GeForce 6100-M9 (2 PCI, 1 PCI-E x1, 1 PCI-E x16, 4 DDR DIMM, Audio, Video, LAN)

Chipset Properties:
Motherboard Chipset nVIDIA GeForce 6100, AMD Hammer
Memory Timings 2.5-3-3-6 (CL-RCD-RP-RAS)
Command Rate (CR) [ TRIAL VERSION ]
DIMM1: Micron Tech. 16VDDT6464AG-265G4 512 MB PC2100 DDR SDRAM (2.5-3-3-6 @ 133 MHz) (2.0-2-2-5 @ 100 MHz)
DIMM3: Micron Tech. 16VDDT6464AG-265G4 [ TRIAL VERSION ]

BIOS Properties:
System BIOS Date 09/20/05
Video BIOS Date 01/20/06
Award BIOS Type Phoenix - Award WorkstationBIOS v6.00PG
Award BIOS Message GeForce 6100-M9 (CU51M920 BS)
DMI BIOS Version 6.00 PG

Graphics Processor Properties:
Video Adapter Asus EN6600GT
GPU Code Name NV43GT (PCI Express 1.0 x16 10DE / 0140, Rev A2)
GPU Clock 301 MHz (original: [ TRIAL VERSION ] MHz)
Memory Clock 501 MHz (original: 500 MHz)


I only have the trial version btw as you can see. I didn't know Biostar were that bad. All the reviews I read on this particular board said it was very stable.

#4 DaChew

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Posted 03 May 2008 - 11:05 AM

I am running out of time to research this further right now but would you enlighten me on your ram, that's awfully old slow stuff for that motherboard

crucial calls for this in your MB

you have micron already and crucial is micron

http://www.crucial.com/store/listparts.asp...tar&cat=RAM

where did you get that ram?
Chewy

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#5 B34R

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Posted 03 May 2008 - 11:44 AM

I got it a long long time a go. It's probably about 3-4 years old. However it seemed to test fine on memory tests. I know its old but its still supported by the mobo. I've been meaning to buy some RAM for a long time. Fact of the matter is I'm broke most of the time, so I haven't. If the RAM tests fine, how could it cause the crashes.

#6 DaChew

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Posted 03 May 2008 - 12:00 PM

If the RAM tests fine, how could it cause the crashes.


that would depend upon the tests, I have seen ram pass hours of memtest86? and crash during a heavy duty app in minutes

maybe a bad bios setting, low voltage, many factors
Chewy

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#7 B34R

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Posted 03 May 2008 - 08:03 PM

Would your advice be to get some better RAM then? Are there any further tests I can do? With regards to overall system stability I must say that the power supply change has had a massive effect. Crashes are far less frequent now. But as I previously mentioned they are not altogether absent.

#8 DaChew

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Posted 03 May 2008 - 08:13 PM

One leading ram maker claims failing power supplies to be the leading cause of premature failure in ram

test your latency and other ram benchs with everest home free and compare
Chewy

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#9 B34R

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Posted 20 May 2008 - 05:15 AM

Sorry for not replying, I have been busy for the last couple of weeks but thanks for all the input so far. I used the cache/memory latency feature in Everest to create a report as you directed me to do. However since it is a trial version most of the information is unavailable. So I don't know how useful it is. I also have no idea how to interpret this data. I shall post it here so you can see for yourself.

Memory: Read-1914MB/s Latency-77.2ns.

Write and copy data is blocked. Can anything be discerned from this?

#10 DaChew

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Posted 20 May 2008 - 08:37 AM

http://www.memtest86.com/

there's a free download where you make a bootable iso cd and run this memory test to try and isolate the problem
Chewy

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#11 hamluis

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Posted 20 May 2008 - 12:59 PM

Just curious...what is trial version RAM?

Those words are normally used in conjunction with software and yet I see various notations of such on your reported data.

Thanks :thumbsup:.

Louis

#12 DaChew

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Posted 20 May 2008 - 02:08 PM

the last free home everest is from 2005?

doesn't work well with newer computers
Chewy

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#13 B34R

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Posted 21 May 2008 - 04:08 AM

Heya the RAM isn't trial RAM. The software I'm using to make those reports is a trial version. Therefore there are bits of information it won't give you. It replace these pieces of data with the word trial. Its very annoying, but it's all I had to work with. In response to Chewy I believe this piece of software isn't that old, it's just that it's rather limited due to the fact its a trial piece of software. Also I believe I already ran the test you mentioned. I will try it again though.

#14 B34R

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Posted 21 May 2008 - 04:18 AM

for some reason the quick edit feature duplicated a post and now there doesn't seem to be any way to delete this post.

Edited by B34R, 21 May 2008 - 04:29 AM.


#15 B34R

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Posted 21 May 2008 - 04:22 AM

I just double checked, it was Memtest86 I ran. I ran it for 13-14 hours without any errors, so is it worth running it again as it will surely give the same result?

Edited by B34R, 21 May 2008 - 04:23 AM.





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