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Computer Slows Down, Locks Up, Cannot Use System Restore


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#1 Marshallross

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Posted 01 May 2008 - 03:12 PM

This is my 1st post on a help forum. My system is XP PRO and began slowing down and locking up, and then I lost Internet access too last week. I thought I might have a virus or trojan. I have been running ZoneAlarm Security Suite for a couple of years so I was quite surprised. I attempted to scan, could not complete the process. I attempted to do System Restore, will not allow. I downloaded over several days and ran (when I could get the system to allow it) avast, Adaware, AVG, PC Doctor, Spybot Search and Destroy and Registry Mechanic. As I ran these I have slowly gotten "control" back over my system (I think). I can access the Internet (got a newer NIC card) but there are times when I feel the system still is not well yet. I also did a Defrag, which took 3 attempts to complete. I feel that there is still something not quite right and have "heard" that sometimes these bugs can hide very well and are next to impossibe to get rid of. A friend said to back everything up and format the harddrive and reinstall everything. I felt there had to be a better solution than that. I read several posts here and decided it would be good to follow some of the advice I may receive.

Here is the Avast log:

5/1/2008, 7:35:48 AM
Memory scanning started...
No virus body found in memory.
Memory scanning finished (10.1s).
----------
Files scanning started...
C:\WINDOWS\system32\drivers\fidbox.dat... file could not be scanned!
C:\WINDOWS\system32\drivers\fidbox.idx... file could not be scanned!
C:\WINDOWS\Temp\ZLT045aa.TMP... file could not be scanned!
C:\WINDOWS\Temp\ZLT045ad.TMP... file could not be scanned!
No virus body found.
Files scanning finished (109168 files, 0 infected, 4323.8s).
Drives scanned: C:
----------
5/1/2008, 8:50:30 AM
Memory scanning started...
No virus body found in memory.
Memory scanning finished (4.1s).
----------
Files scanning started...
No virus body found.
Files scanning interrupted (213 files, 0 infected, 8.6s).
Drives scanned: C: (partially)
----------

Looking forward to hearing from you.

-Marshallross

Edited by Marshallross, 01 May 2008 - 03:28 PM.


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#2 boopme

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Posted 01 May 2008 - 04:10 PM

Hello one problem that may be occurring is too many AV's please disable Avast and AVG for now.You can have only ONE active. They will conflict with each other and slow things down.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Acan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Edited by boopme, 01 May 2008 - 04:14 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Marshallross

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Posted 01 May 2008 - 05:15 PM

Malwarebytes' Anti-Malware 1.11
Database version: 707

Scan type: Quick Scan
Objects scanned: 38023
Time elapsed: 14 minute(s), 2 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\Software\The Weather Channel (Adware.Hotbar) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 DaChew

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Posted 01 May 2008 - 06:13 PM

try this online scan


http://www.kaspersky.com/virusscanner


did you disable those AV products?

Edited by DaChew, 01 May 2008 - 06:13 PM.

Chewy

No. Try not. Do... or do not. There is no try.

#5 Marshallross

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Posted 01 May 2008 - 11:52 PM

Tried to use http://www.kaspersky.com/virusscanner free virus scanner. The window opened, I selected Accept and nothing happened. Tried several times to use, searched around the site for another way to use to no avail. Was not prompted to install an ActiveX component from Kaspersky.

I uninstalled or disabled all AV other than ZoneAlarm.

Do I need the Recovery Console on my system? I do not have the original XP Pro disk as I had purchased the computer used.

Edited by Marshallross, 02 May 2008 - 12:18 AM.


#6 Blackperl

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Posted 02 May 2008 - 12:55 AM

Hi Brother.

Uninstall the current AV which you are using.

Download and install Kaspersky Trial edition

You can download from here http://www.kaspersky.com/anti-virus_trial

And do full scan.

#7 ruby1

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Posted 02 May 2008 - 03:31 PM

Hi Brother.

Uninstall the current AV which you are using.

Download and install Kaspersky Trial edition

You can download from here http://www.kaspersky.com/anti-virus_trial

And do full scan.

with respect, the OP has already tried that program and failed ; as a Moderator has posted to this thread I expect they will respond to the malawareytes log and most probably some stronger programs to try



Do I need the Recovery Console on my system? I do not have the original XP Pro disk as I had purchased the computer used.


for how long have you had the computer and was it fully functional when you got it and from whom ? were any of the protection programs already on it and do you know why the computer was 'available'?

#8 boopme

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Posted 02 May 2008 - 06:28 PM

Please run a BitDefender Online Scan
  • Click I Agree to agree to the EULA.
  • Allow the ActiveX control to install when prompted.
  • Click Click here to scan to begin the scan.
  • Please refrain from using the computer until the scan is finished. This might take a while to run, but it is important that nothing else is running while you scan.
  • When the scan is finished, click on Click here to export the scan results.
  • Save the report to your desktop so you can post it in your next reply.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Marshallross

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Posted 02 May 2008 - 11:24 PM

BitDefender Log File !!!!!
Product : BitDefender Total Security 2008
Version : BitDefender UIScanner v.11
Log date : 00:20:33 03/05/2008
Log path : C:\Documents and Settings\All Users\Application Data\Bitdefender\Desktop\Profiles\Logs\quick_scan\1209788433_1_00.xml

Scan Paths:Path0000: C:\WINDOWS
Path0001: C:\Program Files


Scan Options:Scan for viruses : Yes
Scan for adware : Yes
Scan for spyware : Yes
Scan for applications : Yes
Scan for dialers : Yes
Scan for rootkits : No


Target selection options:Scan registry keys : No
Scan cookies : No
Scan boot sectors : No
Scan memory processes : No
Scan archives : No
Scan runtime packers : Yes
Scan emails : Yes
Scan all files : Yes
Heuristic Scan : Yes
Scanned extensions :
Excluded extensions :


Target ProcessingDefault action for infected objects : Disinfect
Default action for suspicious objects : None
Default action for hidden objects : None


Scan engines summaryNumber of virus signatures : 1189177
Archive plugins : 42
Email plugins : 6
Scan plugins : 12
Archive plugins : 42
System plugins : 4
Unpack plugins : 7


Overall scan summaryScanned items : 131428
Infected items : 0
Suspicious items : 0
Resolved items : 0
Individual viruses found : 0
Scanned directories : 3494
Scanned boot sectors : 0
Scanned archives : 443
Input-output errors : 1
Scan time : 00:00:34:16
Files per second : 63


Scanned processes summaryScanned : 0
Infected : 0


Scanned registry keys summaryScanned : 0
Infected : 0


Scanned cookies summaryScanned : 0
Infected : 0


Remaining issues:Object Name Threat Name Final Status


Resolved issues:Object Name Threat Name Final Status


Objects that were not scanned:Object Name Reason Final Status

#10 DaChew

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Posted 02 May 2008 - 11:40 PM

http://www.bleepingcomputer.com/forums/ind...st&p=810060

Let's see what might be hiding, in the post I linked to I would like you to capture a SAS log from safe mode but not run ATF cleaner before the scan

I wonder why the Kasp. scan failed?
Chewy

No. Try not. Do... or do not. There is no try.

#11 Marshallross

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Posted 03 May 2008 - 06:38 AM

I Have installed and run ATF-Cleaner.exe and SUPERAntiSpyware in Safe Mode, the message at the end said No Harmful Software Found, upon reboot and checking for SAS log there was no Log of that Scan listed.

BTW, I was able to download and install Kaspersky Trial edition. No issues found. Uninstalled when installing BitDefender.

I have now run several different software programs and they seen to indicate there is no problem. My system has been defraged and everything "seems" to be operating correctly. And yet this morning it still locked up and I had to reboot once again. This makes no sense. BTW, I attempt to print some instructions and now my printer can not find the USB. Driver Detective says the driver is ok, but when attempting to reinstall HP it cannot complete the process. Something is going on in the background that we have not been able to find yet. The pile of hair beside my chair is becoming a distraction to my wife and kids (yes I am pulling it all out :thumbsup: ). Thank you for all the help. I know we will figure this out somehow.

#12 DaChew

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Posted 03 May 2008 - 07:00 AM

Please Run the PCPitstop Full Tests, here:
http://www.pcpitstop.com/pcpitstop/default.asp
Register and create a password
Accept the ActiveX component to allow your machine to run the Full Tests
Registering and accepting the ActiveX are both SAFE and FREE.
Full Tests is the first item in the left hand column of that page.

The Full Tests take less than 5 minutes for most machines.
Once you have your Results, please post the TechExpress Link back here into this thread for review.
TechExpress is the last item on the list in the yellow box in upper right area of any Results page.
Post the entire URL link information back here into this Forum thread.

Caution: During the testing of Video Adapter, a variety of patterns, shapes, colors and text are “flashed” onto the users monitor screen. In the many thousands of daily uses of the PCPitstop Full Tests over several years, two individuals who suffer epilepsy experienced discomfort and temporary dizziness when viewing the flashing patterns.
If you know that you are susceptible to photo driven seizure, look away from your screen during the Video Adapter testing sequence.


we seem to be spinning our wheels here, see if this test will run

write out the directions if necessary
Chewy

No. Try not. Do... or do not. There is no try.

#13 Marshallross

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Posted 03 May 2008 - 07:59 AM

I appreciate all the help. Here is the link:

http://www.pcpitstop.com/techexpress.asp?id=ZRGBTWJN7RGS6H79

#14 DaChew

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Posted 03 May 2008 - 09:33 AM

Well it says first install 2002?

I assume that's wrong? There's a lot running and installed for such an old slow cpu, I really don't like the look of those ftp programs/services either. And that download bandwidth borders on horrible,

not sure why you installed driver detective on such an old system

Edited by DaChew, 03 May 2008 - 09:36 AM.

Chewy

No. Try not. Do... or do not. There is no try.

#15 Marshallross

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Posted 03 May 2008 - 10:51 AM

Any other suggestions?
Should I upgrade the CPU?
A lot of the software is newer as I have downloaded much in attempting to fix this.
FTP program is for our home business as my wife is a Virtual Assistant and has clients on the west coast.
She helps to update Web sites, blogs and such.
The bandwidth usually comes back at 20/5 approx.
I installed Driver Detective in an attempt to figure out why the system no longer appears to recognize the printer USB or drivers.
I am willing to do whatever it takes to get this working again.




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