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Newbie From Colorado


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#1 Pattymac

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Posted 01 May 2008 - 12:50 PM

Hello, my husband's computer is a mess. He appeared to have a backdoor trojan that was attempting to broadcast emails, Norton scanned and rejected them (although Norton was a couple weeks out of date). Bought Norton anti virus 2008 and installed. Computer seemed fine til the morning, then no taskbar and it could not be retrieved by CTRL/ESC or Windows key or by rebooting in safe mode, no msn access. Contacted Norton via IE, gave them remote control of computer; by this morning they had fixed nothing and Qwest finding the remote access open, thought it was a virus and shut down our dsl access.

We have dsl access back but no msn access. I was able to download mozilla firefox so can connect to internet fairly fast now. Hijack log shows lots of missing files. I would like to fix it. Where would be the appropriate place to post the hijackthis log?

Peace,
Patty

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#2 tg1911

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Posted 01 May 2008 - 09:23 PM

Hello Patty, and welcome to Bleeping Computer.
Please follow the directions posted in this topic:
Preparation Guide For Use Before Posting A Hijackthis Log
MOBO: GIGABYTE GA-MA790X-UD4P, CPU: Phenom II X4 955 Deneb BE, HS/F: CoolerMaster V8, RAM: 2 x 1G Kingston HyperX DDR2 800, VGA: ECS GeForce Black GTX 560, PSU: Antec TruePower Modular 750W, Soundcard: Asus Xonar D1, Case: CoolerMaster COSMOS 1000, Storage: Internal - 2 x Seagate 250GB SATA, 2 x WD 1TB SATA; External - Seagate 500GB USB, WD 640GB eSATA, 3 x WD 1TB eSATA

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