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I Have Malware And Im New Here


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#1 Annie444

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Posted 30 April 2008 - 07:53 PM

Hi , Im Annie and I'm new here. - I did a fresh install a few days back and didn't even get to
load all my programs yet.
I found csrss and sfcs and sbrc in my Sys 32 today...

I have a hijack this log and combo fix ready if you need it..

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#2 boopme

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Posted 30 April 2008 - 07:55 PM

Hi Annie444,welcome.
What OS did you reinstall?
What Antivirus and antispyware tools are installed?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Annie444

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Posted 30 April 2008 - 07:57 PM

Hi

I reinstalled my Operating System ( im good at that )
I found csrss in sys 32 today and sbrc and sbfc and I know those files arent good.
I got a Mailer Demon back in the inbox today is what prompted me to look for those things
I have PC tools firewall. Antivir, Superantispware, SPybot and spyblaster installed

#4 boopme

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Posted 30 April 2008 - 08:00 PM

Thanks I also needed to know was it XP, Vista etc...

Edited by boopme, 30 April 2008 - 08:00 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Annie444

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Posted 30 April 2008 - 08:01 PM

XP Sorry bout that..

#6 boopme

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Posted 30 April 2008 - 08:09 PM

OK cool.
First temporarily disable spybot while you do the next things. It's a great program but it's Teatimer function may intefere and we just want a clean shot. Re-enable it we're done.

To temporarally close TeaTimer and restart it later:
Right click Spybot's TeaTimer System Tray Icon > click Exit Spybot-S&D Resident.
TeaTimer closes.

Restart TeaTimer:(after Fix)
Using Windows Explorer, navigate to C:\Program Files\Spybot - Search & Destroy.
Double click TeaTimer.exe to start it.

Reboot is NOT necessary for the change to take effect.

http://forums.spybot.info/showthread.php?t=2827


NEXT:
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Acan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

NEXT:
run the super antispyware from Safe Mode and post that log

How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode


To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions,post log and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Annie444

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Posted 30 April 2008 - 08:13 PM

I dont have tea timer enabled on Spybot and I ran Malware bytes already and it found nothing,but Ill run it again..
BBS

#8 boopme

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Posted 30 April 2008 - 08:19 PM

Ok I just wanted to be safe. Also run the SAS scan,thanks.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Annie444

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Posted 30 April 2008 - 08:31 PM

Malwarebytes scan:

Malwarebytes' Anti-Malware 1.11
Database version: 704

Scan type: Quick Scan
Objects scanned: 31073
Time elapsed: 6 minute(s), 9 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

SAS Scan:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/30/2008 at 09:29 PM

Application Version : 4.0.1154

Core Rules Database Version : 3450
Trace Rules Database Version: 1442

Scan type : Quick Scan
Total Scan Time : 00:05:27

Memory items scanned : 206
Memory threats detected : 0
Registry items scanned : 255
Registry threats detected : 0
File items scanned : 5276
File threats detected : 4

Adware.Tracking Cookie
C:\Documents and Settings\Owner\Cookies\owner@ads.techguy[2].txt
C:\Documents and Settings\Owner\Cookies\owner@revsci[2].txt
C:\Documents and Settings\Owner\Cookies\owner@html[1].txt
C:\Documents and Settings\Owner\Cookies\owner@atwola[1].txt

EDIT: removed HJT Log

Edited by boopme, 30 April 2008 - 08:52 PM.


#10 Annie444

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Posted 30 April 2008 - 08:40 PM

Here's the error I got from google when I was in their forum..


We're sorry...

... but your query looks similar to automated requests from a computer virus or spyware application. To protect our users, we can't process your request right now.

We'll restore your access as quickly as possible, so try again soon. In the meantime, if you suspect that your computer or network has been infected, you might want to run a virus checker or spyware remover to make sure that your systems are free of viruses and other spurious software.

If you're continually receiving this error, you may be able to resolve the problem by deleting your Google cookie and revisiting Google. For browser-specific instructions, please consult your browser's online support center.

If your entire network is affected, more information is available in the Google Web Search Help Center.

We apologize for the inconvenience, and hope we'll see you again on Google.

#11 boopme

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Posted 30 April 2008 - 08:49 PM

Hello again I removed the LOGS as they will cause this topic to be moved into the HJT forum. By the way they were clean.
Let's do this and clear all that . then try the google page again.
Please download ATF Cleaner by Atribune. (This program is for XP and Windows 2000 only)Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu

Edited by boopme, 30 April 2008 - 08:50 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 Annie444

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Posted 30 April 2008 - 08:53 PM

I have ATF already on my desktop and I did that just now..
SO whats with this csrss and those sbfc and sbrc files?
Also the 403 or 404 errors in my logs?

#13 boopme

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Posted 30 April 2008 - 09:27 PM

What firewall do you run?
If you would like I can put your logs back in and move this to the appropriate forum.

Edited by boopme, 30 April 2008 - 09:31 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 Annie444

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Posted 01 May 2008 - 12:09 PM

Sorry It took me so long to get back to you..

I run PC TOOLS Free firewall.....

In any event - I did a scan with Virus Total and Jotti on those files I was concerned about,
and they came back as malware..

I scanned with bitdefender and they showed infected..

#15 boopme

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Posted 01 May 2008 - 01:26 PM

Since we cannot remove it here,you will need to move on to the HiJack and Malware removal forum.
Please folow these instructions
Preparation Guide for use before posting about your potential Malware problem
Then post that log in this forum,HijackThis Logs and Malware Removal, NOT here,thanks.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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