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Mouse Not Working


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17 replies to this topic

#1 kg1234

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Posted 30 April 2008 - 01:09 PM

First time poster -- I've gotten my share of problems resolved by reading what others have posted, so I thought I would give it a shot.

I'm trying to get an old Dell up and running for my 4 year old niece to use for her games. It boots up fine, but neither the mouse nor the keyboard will work. I have tried multiple mice/keyboards that I have here, but none of them will work. I have read some suggestions to go here or go there, but with my not being able to select a User Account I can't get to Start or anywhere else. Any suggestions??

Thanks for your help.

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#2 extremeboy

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Posted 30 April 2008 - 04:02 PM

Hi and welcome to BC.

Is this a Laptop or desktop?? If it's a laptop you can always use the touhpad. According on how you described the situation, it seems that you are using a desktop that has no touchpad. Can you tell me what kind of mouse and keyboard you are using?

regards,
Extremeboy

Edited by extremeboy, 30 April 2008 - 04:03 PM.

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#3 kg1234

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Posted 30 April 2008 - 04:16 PM

Extremeboy,

It is a desktop -- both the mouse and keyboard are the Dell brand that came with the PC when I originally purchased them.

Thanks for getting back to me.

kg

#4 ruby1

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Posted 30 April 2008 - 04:24 PM

ssshhhhh...but ........have you checked they are plugged in correctly and into the right sockets?

then there is this http://tech.yahoo.com/gd/windows-xp-keyboa...sn-t-work-/3064



OR; can you get into the mouse control in the control panel and see what settings it has?

also the keyboard control panel?

http://www.pcreview.co.uk/forums/thread-267091.php

Figured this one out on my own. The key rate was slowed
down so each key had to be held down for a couple of
seconds to register.


any use?

#5 kg1234

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Posted 30 April 2008 - 04:33 PM

Have checked those multiple times -- everything is plugged in correctly. I can't get past the User Account page so I can't get to the control panel.

Thanks!

#6 extremeboy

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Posted 30 April 2008 - 05:55 PM

Hi,
Try unplugging it and leave it out for a few days. After a few days plug it back in and see if it works, that's how I got my mouse working. If that still doesn't work uh... try other mouses/keyboards that's the only thing I can think of.

regrads,
Extremeboy
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#7 garmanma

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Posted 30 April 2008 - 06:08 PM

The mice and keyboards you've tried, were they usb or ps/2? If this computer was sitting for a while you might want to change the motherboard battery. I know you said the keyboard doesn't work, but try going into the BIOS and let us know if you can
Mark
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why won't my laptop work?

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#8 kg1234

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Posted 30 April 2008 - 07:28 PM

I tried both a USB and PS/2 -- I'm going to try leaving it off for a day or two. Then I'll try getting into the BIOS.

Thanks for all your help. I will get back to you and let you know how things turn out.

#9 dc3

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Posted 01 May 2008 - 07:35 AM

Can you get into the BIOS?

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#10 kg1234

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Posted 02 May 2008 - 07:51 AM

dc3,

Sorry, was having U-verse installed yesterday and was down for most of the day.

I can get into the BIOS -- what should I do in there?

Thanks!!!

#11 garmanma

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Posted 02 May 2008 - 12:04 PM

I'm not sure exactley where to look, but some where in there it mentions enable / disable Legacy USB. You can try changing that. Another thought is to change you motherboard battery
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#12 kg1234

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Posted 02 May 2008 - 01:56 PM

Thanks -- I'll give that a try.

#13 extremeboy

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Posted 04 May 2008 - 06:50 PM

Hi,
Give that a try and tell us if there's any promblem or questions soon.
Good luck

Regards,
Extremeboy
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#14 ruby1

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Posted 04 May 2008 - 07:06 PM

of interest, what is the computer clock TIME showing in the bottom right hand corner? IS it correct?

#15 kg1234

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Posted 04 May 2008 - 08:04 PM

I disabled the USB in the BIOS, rebooted, enabled them, then rebooted again and everything is working fine. Thanks to all of you for your help!




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