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'action Cancelled' Popup


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#1 whiplash68

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Posted 29 April 2008 - 07:04 PM

Hello everyone,

I'm having an issue with an intermittant 'pop up'. I call it a pop up but it disappears faster than I can even move my eyes to see it so I don't know really what this is! It happens randomly and always in the upper left hand corner of my screen. The few times I'm actually anticipating and watching the screen area when it happens I think it says 'Action Cancelled' in it. This pop up causes at least the following issues:
1. When watching a movie file on Media Player full screen, it causes the screen to change to normal and need to double-click to get back to full screen.
2. When daughters playing an online disney game (Toontown), it actually minimizes the game browser.
3. When typing something and it happens, I need to mouse click where I am typing to continue.

I am running Norton Internet Security and also have RegCure. Norton will find a threat and it gets fixed and of course RegCure always finds things and fixes them. The same problem continues to happen regardless. I restored the computer to the earliest date I could which was about 1.5 months ago but I still have this problem.

I do have Hijack-This if necessary.

Thanks in advance for requested help.

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#2 boopme

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Posted 29 April 2008 - 08:19 PM

Hello whiplash68,what is your operating system> XP<Vista etc...?
Have you also perfomed a Norton scan from safe mode?
What version of Internet Explorer are you using?

Please run this scan and post back it's results..
Use if you have 2000/XP/2003/Vista

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Acan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 whiplash68

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Posted 01 May 2008 - 08:20 PM

Apologies for not noting in original post...still learning.

Running Windows XP Home Edition
I.E. = Version 6.0

I booted in Safe Mode Windows XP Home and ran Norton; It found a tracking cookie and 'Downloader' virus which it cleaned.
Also ran Regcure in safe mode.

Going to D.L. to malware software tonight; run; and post results later

Thanks

#4 whiplash68

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Posted 01 May 2008 - 08:57 PM

Ran Malware Bytes with the following results; Note reboot was necessary to delete a few files.

Malwarebytes' Anti-Malware 1.11
Database version: 707

Scan type: Quick Scan
Objects scanned: 45751
Time elapsed: 18 minute(s), 5 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 22
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 7

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\atgban.dll (Trojan.BHO) -> Unloaded module successfully.

Registry Keys Infected:
HKEY_CLASSES_ROOT\Interface\{cfcec0a5-e1da-4049-bdb6-8b461e7e1bf3} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{2386c4d3-e53a-4fd6-952b-89cbca337c83} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\quantic.plug (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{16b435f6-b6ce-4f24-a568-944b27ed919c} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{16b435f6-b6ce-4f24-a568-944b27ed919c} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\quantic.plug.1 (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{91223de9-f8e6-4ffd-8889-be6784c18696} (Trojan.Conhook) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{91223de9-f8e6-4ffd-8889-be6784c18696} (Trojan.Conhook) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{25560540-9571-4d7b-9389-0f166788785a} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{2eff3cf7-99c1-4c29-bc2b-68e057e22340} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{3dc201fb-e9c9-499c-a11f-23c360d7c3f8} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{63d0ed2c-b45b-4458-8b3b-60c69bbbd83c} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{98d9753d-d73b-42d5-8c85-4469cda897ab} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{9afb8248-617f-460d-9366-d71cdeda3179} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{9ff05104-b030-46fc-94b8-81276e4e27df} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Explorer Bars\{90c61707-c8f8-43db-a25c-c1f4b18ee41e} (Spyware.Comet.Cursor) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\targetedbanner (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\xpre (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\FCOVM (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\RemoveRP (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Screensavers.com (Adware.Comet) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\{91223de9-f8e6-4ffd-8889-be6784c18696} (Trojan.Conhook) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\POSTSETUPCHECK (Adware.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\atgban.dll (Trojan.BHO) -> Delete on reboot.
C:\WINDOWS\system32\targetedbanner-uninst.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Local Settings\Temp\outerinfo.ico (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\pac.txt (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\msnav32.ax (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\zxdnt3d.cfg (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\winpfz37.sys (Malware.Trace) -> Quarantined and deleted successfully.

#5 boopme

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Posted 01 May 2008 - 11:04 PM

Hi you removed a lot of junk, how's the PC now? Symptoms gone ,popups etc..?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 whiplash68

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Posted 04 May 2008 - 09:45 PM

I'm crossing my fingers.
The symptoms seem to be gone.

Surprised neither Norton nor Regcure caught the issue.

#7 boopme

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Posted 04 May 2008 - 09:50 PM

No one product actually can be 100%

Now you should Set a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since System Restore is a protected directory, your tools can not access it to delete these bad files which sometimes can reinfect your system. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Then go to Start > Run and type: Cleanmgr
  • Click "OK".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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