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When All Else Fails... Geeksquad Or Restore?


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2 replies to this topic

#1 cheapsuits

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Posted 28 April 2008 - 09:33 PM

Well this is bad. I think it's time for divine intervention in the form of either Geeksquad or total system restore. I have adware and malware and some crazy DLL problems that I don't understand. Scanning is difficult because crap is launching and constipating everything. SpyBot ran out of memory becuase so much crap is flying all over the place. The hard drive just churns and churns and churns. The bigger issue is I can't get it into safe mode to take care of some of this crap. Damn you Bill Gates, Damn you to hell! Anyway, I am all for the big restore but I would hate to lose a million dollars worth of iTunes. Shall I take it to GeekSquad or restore myself?Suggestions? Preferences?

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#2 boopme

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Posted 28 April 2008 - 09:58 PM

Hello I have deleted your HiJackThis Log you had posted and requested removal. isaw in the log that this isan XP SP2 ,PC.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Acan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
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#3 TMacK

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Posted 29 April 2008 - 12:13 AM

Hi cheapsuits,

Since you have a new HJT log posted in the HijackThis Logs and Malware Removal forum, I'm going to close this Topic.

You shouldn't make any changes to your system, while your HJT log is posted, as that could change the results of the posted log, making it difficult to properly clean your system.
At this point, the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

If you have any questions, don't hesitate to send me a PM.
Chaos reigns within.
Reflect, repent, and reboot.
Order shall return.

aaaaaaaa a~Suzie Wagner




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