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Slow Internet Connection

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#1 mmartinez


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Posted 28 April 2008 - 01:19 PM


I have Windows XP operating system and I've had difficulties connecting to the internet.

I have Symantec Antivirus software. I ran a complete scan in safe mode, which found nothing. I also have spybot search and destroy and cc cleaner, and I ran both. I used to have AVG but removed it from my computer before installing Symantec...I think this is where the problem may originate. Either way, I can access my computer files fairly quickly. The problem is when I try to load internet pages...very, very slow.

I appreciate your help.


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#2 quietman7


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Posted 28 April 2008 - 02:20 PM

A slow browser is a common complaint with various causes and possible solutions. What works for one person may not work for another.

If you are having trouble logging into a website or Internet Explorer is behaving oddly, you may need to clear your cookies and temporary Internet files (browser cache). As you browse web pages, the browser stores a copy of the pages you view on your local hard drive; this is called caching. Clearing the cache forces the browser to load the latest versions of Web pages and programs you visit.

"How to Clear Cookies and Cache in Internet Explorer 6"
"How to Clear Cookies and Cache in Internet Explorer 7"
"How and Why to Clear Your Cache"

If your Internet connection is slow and your not finding any malware, see:
Its not always malware: How to fix the top 10 Internet Explorer issues.
Get to the bottom of a slow Internet connection.
Troubleshoot A Slow Cable Modem.

If your using Vista or Internet Explorer 7, see:
"Why is my Internet connection so slow?".
"Windows Vista - My Internet connection is slow".
"Tuning IE7 for Better Performance".
"Speedup Internet Explorer 7".
"How to optimize or reset Internet Explorer 7".

Also, the Phishing Filter could be causing your computer to respond very slowly as it evaluates Web page contents. See "The Phishing Filter may slow down the PC" and "Phishing Filter FAQs".

If you have a lot of BHOs and add-ons attached to Internet Explorer, you could try improving performance by disabling those which are unnecessary. Sometimes add-ons cause Internet Explorer to quit unexpectedly or not perform properly especially if the add-on was poorly designed or was created for an earlier version of Internet Explorer. Incompatible browser extensions and add-ons can also cause compatibility issues such as application hangs in IE. See
Control Internet Explorer Add-ons with Add-on Manager.

Edited by quietman7, 28 April 2008 - 02:23 PM.

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