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Cannot Upload, Slow Browsing, Emails Not Sending.

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#1 Nomad100


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Posted 28 April 2008 - 09:01 AM

Ok, so i usually know what im doing and am trying to fix my housemates machine, but im absolutely stumped now.

He runs a couple of simple websites and can no longer upload via any of the main ftp clients, regardless of file type or size. Files start to upload then freeze and timeout.
His previously functional outlook accounts cannot send any email with or without an attachment. Again, they freeze before timing out. He can recieve all emails no problem.
He cannot upload files to hotmail (just one example), or any similar online system.
There seems to be no way to transfer files off the machine onto the interweb.
His webcam disconnects constantly when used with windows messenger.
Browsing is slow with a 50% error/timeout rate in both IE and Firefox.

Connection seems fine, streaming video (tested on youtube) and other downloads are fast.
He can play online games with no lag or connection problems.
He can connect and stay connected to windows messenger.
I ran AdAware and removed a couple of bits of spyware, and did a Norton virus scan that came up clean.

The machine (XP SP2) is wired to a router that has its firewall turned off, and doesnt seem to be restricting traffic at all.
Windows firewall is turned off (service is running).
Norton Internet security 2005 is installed and up to date, with firewall set to medium security and all safe programs allowed.
He has plenty of RAM and drive space.
Nothing seems to have been changed around the time the problems started.

I connect wirelessly to the same network and have no issues.

Please help!!!

Edit: I just ran a check, with the firewall turned off, on all the main ports using http://www.canyouseeme.org/, and nearly all of them returned an error, saying they connection timed out... does that mean anything?

Edited by Nomad100, 28 April 2008 - 09:38 AM.

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#2 TMacK


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Posted 28 April 2008 - 11:45 AM

Hello Nomad100,

A Connection Timed Out message is usually a DNS problem and I'd recommend a call to your ISP.
But since another computer can connect without any problem, lets try some basic troubleshooting.

You may want to download and scan with SUPERAntiSpyware Free, to be sure there isn't any more malware or viruses on your OS.

Then clear old files and settings that may be preventing you from connecting to the Internet.

Click Tools.
Select Internet Options.
Click the General tab.
Click the Delete Files button.
When the box opens, put a check in Delete All Offline Content.
Click Okay.
Click Delete Cookies. When you are prompted to confirm this selection, click Okay.
Click Settings.
Click View Objects.
Click View, and then click Details.
If Damaged appears in the Status column for any program file, remove that program file.
Close the Downloaded Program Files dialog box.
In the Settings dialog box, click OK .
Under History, click Clear History, and then click Yes when you are prompted to confirm the selection.
In the Internet Options dialog box, click OK.

Try to browse the Internet or upload files.

If no joy, go to the Control Panel then Network Connections.
Click once on your active Connection.
From the menu on the left, select Repair This Connection.
Try to connect to a site.

Is there any Proxy set or used?
Check to see if set to automatic:

In Firefox,
Go Tools/ Options/ Advanced/ click on the Network Tab, then click Settings.
Select the radio button that says Auto Detect Proxy Settings for all this Network.
Click Okay

In Internet Explorer,
Go to Tools/ Internet Options/ click on the Connections tab, then click on LAN Settings.
Select Automatically Detect Settings.
Click Okay twice.

If still no joy:

Click Start / Run / type in; cmd/ and at the black command screen type in; ipconfig /flushdns
and/or try:
Start / Run / type in; regsvr32 urlmon.dll
Click Okay.
Chaos reigns within.
Reflect, repent, and reboot.
Order shall return.

aaaaaaaa a~Suzie Wagner

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