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I Don't Know What's Up With My Computer.


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#1 tC-ViRuS

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Posted 27 April 2008 - 04:37 AM

Didn't know where to put this, I thought I could have a Virus that is causing my computer all these problems.

I can't get into my Program Files folder, whenever I try to click it my computer freezes and I get 'Windows Explorer has experienced a problem and has to close'. A few seconds later I get 'DrWatson Post Mortem Debugger has had to close' and I have to press ctrl + alt + delete to get the Task Manager to shut it. When I'm viewing documents I get it sometimes aswell.

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#2 tC-ViRuS

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Posted 27 April 2008 - 05:29 AM

I keep getting this when I click out of the Internet:

http://www.zilefile.com/files/494_rcssn/Runtimerror.bmp

#3 tC-ViRuS

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Posted 27 April 2008 - 08:12 AM

Help guys?

#4 ruby1

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Posted 27 April 2008 - 08:31 AM

so that you can be helped; can you please tell us your Windows version, what antivirus program you have installed, what other protection programs , when were they all last fully updated and run on full deep scans?

I have NOT yet clicked on your link ; is it a screan shot or.....

also; is your computer able to access and download all microsoft windows updates?

#5 tC-ViRuS

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Posted 27 April 2008 - 12:03 PM

I'm on windows XP, I've got Norton installed, But it's not an updated subscription, I'm thinking that I should renew my subscription. I ran a scan yesterday, searched through 400000 files and found nothing. And my link is a screenshot. And i'm not sure about microsoft windows updates, I'll check that now.

Edited by tC-ViRuS, 27 April 2008 - 12:03 PM.


#6 tC-ViRuS

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Posted 27 April 2008 - 03:30 PM

?

#7 ruby1

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Posted 27 April 2008 - 04:01 PM

as your Norton is out of date it is you might agree really useless

why not remove it with


http://service1.symantec.com/Support/tsgen...005033108162039

and go for a more computer and user-friendly anitvirus program?

for example avg 7.5 antivirus

http://www.filehippo.com/download_avg_antivirus/4029/

(avg 8.0 antivirus program seems to be giving many users problems)

try that?

if you do go that way I suggest you save the avg7.5 exe somewhere where you can readily find it , you need to reboot after uninstalling and removing the Norton, then install the avg, fully update its definitions, reboot your computer and run a full system scan OFF line ; then let us know what IT found?

#8 tC-ViRuS

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Posted 28 April 2008 - 03:17 PM

The AVG found like 12 different viruses, A bunch of .exe files with trojans. From infected stuff I downloaded which I thought Norton had got rid of. I've got rid of them with the AVG, and I can get onto Program Files fine now.

Thanks for helping ruby1.

#9 ruby1

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Posted 28 April 2008 - 03:39 PM

do you want to try a couple of other scans to see if all is ok?

try superantispyware from

http://www.superantispyware.com/superantis...efreevspro.html


free version exe is

http://www.superantispyware.com/downloadfi...ANTISPYWAREFREE

and asquared


http://www.emsisoft.com/en/software/free/
its exe is
http://download6.emsisoft.com/a2FreeSetup.exe
install them and fully update the definitions then reboot and run each of them from their desktop shortcuts OFF line on a full deep scans

see what if anything they find?

you may yet need to flush out your system restore; have you yet done microsoft windows updates and have you SP2 on there?




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