Posted 14 May 2008 - 11:19 AM
Hello and Welcome to the forums!
My name is Carolyn and I'll be glad to help you with your computer problems. HijackThis logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that it happens.
Please reply to this thread, do not start another.
Please tell me about any problems that have occurred during the fix.
Please tell me of any other symptoms you may be having as these can help also.
Please try as much as possible not to run anything while executing a fix.
As I am still in training, everything that I post to you must be checked by one of the teachers. Thus, there may be a bit of a delay between posts, but it shouldn't be too long.
If you follow these instructions, everything should go smoothly.
I am sorry that we were unable to reply to your post sooner. The forums have been very busy.
If you are still in need of assistance, please scan again with HijackThis and post a fresh log.
Also, please make an uninstall list using HijackThis
To access the Uninstall Manager you would do the following:
1. Start HijackThis
2. Click on the Config button
3. Click on the Misc Tools button
4. Click on the Open Uninstall Manager button.
5. Click on the Save list... button and specify where you would like to save this file. When you press Save button a notepad will open with the contents of that file. Simply copy and paste the contents of that notepad here in your next reply.
Post the fresh HijackThis log and the uninstall list in the body of your next reply.
Important: Do not attach any log or other material except as specifically instructed to do so by a helper. Normally, contents of logs should be posted directly into the thread (topic).
Member of ASAP
(Alliance of Security Analysis Professionals