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Norton Internet Security: Ran It For The 1st Time, And Now No Internet


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#1 bschoeck

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Posted 26 April 2008 - 06:27 AM

Hello, can anyone help?

Basically, I started up Norton Internet Security 2007 for the first time, and now cannot connect to the Internet....

I bought a laptop 4 days ago:

Acer Aspire 4520
AMD Turion 64*2 Mobile Tech TL-58, 1.9 GHz
3GB RAM
Windows Vista Basic 32-bit OS

Because I've read a lot of bad stuff about NIS, I went to remove it using theNorton Removal Tool. Those instructions suggest to
1 Open your Norton product.
2 On the left side of the main product window, under Quick Links, click Norton Account.

I wanted to do this right and play by the rules, but I hadn't actually turned NIS on yet (I think it was installed already, though)and didn't have a Norton Account---so I opened NIS and went through the registration process (after I made sure both ZoneAlarm and Windows Defender were off!). NIS loaded up. And the Internet failed.

The laptop can connect to my private wireless network, but not on through to the Internet. The Windows Diagnostic says:

"The Primary DNS Server is currently online, but is not responding to connection attempts...a remote firewall might be blocking your connection...The following policy might need to be adjusted to allow Windows to connect:
Policy Provider: -
Filter Name: SymNetDrv Firewall Filter INBOUND_TRANSPORT_V4

I went into NIS Settings, and turned off everything--Personal Firewall, Intrusion Prevention, etc.

And, of course, I'm typing this on a borrowed laptop, on the same wireless network.

I really appreciate any help--this is probably a no-brainer, right?

Thanks,
bschoeck

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#2 ruby1

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Posted 26 April 2008 - 09:00 AM

a suggestion perhaps? as the machine is still in warranty? return it to the place where you got it and ask them to restore it to factory settings?
then start again!!
on the computers I have worked on that had Norton preinstalled we did NOT activate the Norton but merley identified the version we had as being ON the computer ,which already had protection on the Broadband line itself

we downloaded the correct removal tool and ran IT to get rid of Norton ; try THAT next time perhaps?

and, if you are networked? you have another protection program already ON the system?

#3 bschoeck

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Posted 26 April 2008 - 01:15 PM

ruby1, thanks for the reply. To me, the mysterious thing is, why would merely activating Norton disable the Internet connection? ...and require restoring to factory setting? :thumbsup:
How can I check if I have a protection program on the network? We have ADSL. I checked the Wireless Network Properties, the Security tab, and it read "Security type: No authentication (Open)".

Cheers!

#4 ruby1

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Posted 26 April 2008 - 01:26 PM

you do not mention who your ISP is?

as it is in warranty I suggest you take the machine back to the store and get it back to factory setting and start again?

as TO norton........I had best say no more :thumbsup:

#5 bschoeck

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Posted 27 April 2008 - 04:24 AM

Good news! Internet is back! I did two things: uninstalled ZoneAlarm, and flipped the NIS Personal Firewall to 'On' and back to 'Off'. I restarted the laptop, and it's fine. (Though, the Personal Firewall probably came back on after re-start.)

Now, I just really want to uninstall NIS properly--please advise! Should I just download the Norton Removal tool and run it?
I've read that some folks couldn't completely eradicate NIS because they didn't fully disable/shut it down before uninstall.

Again, I really appreciate the help!

-bschoeck

#6 Teenage.Zombiee

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Posted 27 April 2008 - 04:29 AM

Hi bsochoeck :trumpet:

Before running the Norton Removal Tool I suggest you download/buy your new protection first. However don't uninstall it yet.

Now shut down Norton completley
Right click the Norton or Symantec icon on your task bar and click "shut down" (or turn off or close- can't remember exactly what it says cuz its been years since I was a Norton user)

Also, find out the processes of Norton 360. Look in task manager and end the process if they are still there but they shouldn't be.

Now use the Norton removal tool to remove your Norton Product.
After this, reboot and install your new products.

Note: I recommended you to download your new products before you uninstall Norton because its dangerous business surfing the net without protection :flowers:

Let us know how this goes :thumbsup: :inlove:

Teenage.Zombiee is back ! :halloween:


#7 bschoeck

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Posted 27 April 2008 - 05:19 AM

Teenage.Zombiee, thanks for the tips. Got a few issues...
I right clicked on the NIS button, and the only options were "Open" and "Change Notification Settings".
So, I went into the Task Manager, and ended any process with Symantec in its name.
Then, I went into Services, and found a few more which I stopped.

Is Norton sufficiently shut down?

Indeed, I had downloaded ZoneAlarm, but kept it shut off--and this seemed to mess with Norton, and break my Internet connection.
Maybe I'll just risk being unprotected for a few minutes while I redownload ZA.

Thanks, keep me posted if you have a second!

#8 Teenage.Zombiee

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Posted 27 April 2008 - 05:21 AM

No need to redownload ZA :thumbsup:
Also; what do you have in mind for an anti virus?

It should be sufficient.
Can you see the Norton icon still?

Also go to Start > COntrol Panel > Security Center

Tell me if it says Norton has been turned off :flowers:

Teenage.Zombiee is back ! :halloween:


#9 bschoeck

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Posted 27 April 2008 - 05:39 AM

Oh yeah, ZA's download icon is still in my files!
I plan to use Ad-Aware and AVG (free) for anti-virus.


The Norton icon has left the taskbar.
BUT, the Security Center shows the Norton firewall is on still! :thumbsup: Geez, Norton REALLY doesn't want us to uninstall it, right?!

#10 Teenage.Zombiee

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Posted 27 April 2008 - 05:47 AM

Are you sure you've killed ALL Norton processes?

EDIT: try the removal tool; it just might be a glitch with Security Center

Edited by Teenage.Zombiee, 27 April 2008 - 05:57 AM.

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#11 bschoeck

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Posted 27 April 2008 - 05:57 AM

Hmm...I thought so! I went into Task Manager, found everything with Symantec in the Name or Description fields, and stopped it in Services. Is there anywhere else to look?

#12 Teenage.Zombiee

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Posted 27 April 2008 - 06:02 AM

Give me a moment and I'll try and find out Symantecs processes.

I'll edit my post when I find them :thumbsup:

here are some:

ccApp.exe
ccEvtMgr.exe
defwatch.exe
GhostStartService.exe
GhostStartTrayApp.exe
icepack.exe
LuComServer.exe
Navapsvc.exe
navapw32.exe
NOPDB.EXE
NPROTECT.EXE
npssvc.exe
nsctop.exe
POPROXY.EXE
qserver.exe
rtvscan.exe
scanexplicit.exe
symtray.exe
vptray.exe
monwow.exe
usrprmpt.exe
ccsetmgr.exe
CCPXYSVC.EXE
SymWSC.exe
NPFMntor.exe
SNDMon.exe
sndsrvc.exe
savscan.exe
GBTray.exe
SPBBCSvc.exe
symlcsvc.exe
SavRoam.exe
QDCSFS.exe

are any of these running?

Edited by Teenage.Zombiee, 27 April 2008 - 06:08 AM.

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#13 bschoeck

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Posted 27 April 2008 - 06:22 AM

Thanks! I only have a few of those processes, and I had stopped them all already. ???

#14 Teenage.Zombiee

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Posted 27 April 2008 - 06:35 AM

o.O

I just read something VERY disturbing about Norton 360

With everything shut down or disabled in the system tray except Norton, the hunt was on.
“How the heck do you shut this thing off!!?”

Now before you start yelling at me, “Norton’s PC Tuneup will do that!”

Yes I know it will, but what if I don’t want to use Norton to Defrag?

What if I just want to do it the old way?

Well, too darn bad!

I spent what seemed like hours trying to figure out how to shut this brute down. I could not find the off switch anywhere! All this hunting, also made it blatantly obvious that navigating through this program, is painful, at best.

Maybe I missed something, maybe I’m blind, maybe I didn’t dig deep enough, but why should I have to look at all?

Right clicking on Norton in the system tray, should give me the option to Exit, Quit, Disable, something! A user should not need to resort to Ctrl+Alt+Del, to sort through the running processes, in order to stop a program.


my source

Just try the removal tool.
If you can't remove that we'll see what else we can do :thumbsup:

Teenage.Zombiee is back ! :halloween:


#15 ruby1

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Posted 27 April 2008 - 06:57 AM

this info
http://service1.symantec.com/SUPPORT/nip.n...003071515220236

might help with the 'norton disabling'?
BUT I too stgrongly suggest yoiu already download and SAVE somewhere safe the exe for the antivirus program you wish to have on board

is there not a Norton icon in your task bar system tray where you can quickly disable it?




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