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Had Error Cleaner, Privacy Protector, And Spyware/malware Proteciton


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#1 mattv9284

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Posted 25 April 2008 - 09:01 PM

Hello, i hope someone can help me. About a week ago i recieved these three icons on my desktop: error cleaner, privacy protector, spyware and malware protection. I also had links for each in my favorite places folder in internet explorer. My desktop background was hijacked by a red clickable screen with a warning saying "your privacy is in danger" and would sometimes turn to a completely white background. I recieved numerous pop-ups of fake virus/spyware programs at the same time of infection.

My main virus protection software is Norton, which found nothing. I googled the three viruses and saw numerous forum topics on this matter. I followed the directions most of the tech personnel instructed the poster however obviosly was not allowed to post my logs for review. I installed hijackthis and other programs as many of the users who experienced the problem where instructed to do. Since then error cleaner, privacy protector, spyware and malware protection have been fixed allong with the desktop background and desktop popups. I didn't touch the registry for anything. The problem that persists is now my computer (laptop HP dv2000) runs extremely slow, hotter than usual????, and internet explorer opens on it's own taking me to random websites.

I hope this information helps, could i still be infected? I would REALLY appreciate it if someone could help me, give me some instructions and look at my logs to see if they can find anything.

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#2 boopme

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Posted 25 April 2008 - 09:59 PM

Hi mattv9284, Welcome. Is this an XP pc?
IF Vista then Always Start an Application in Administrator Mode on Windows Vista

Please give this a scan and post the report,thanks.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Acan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

On second thought this scan won't hurt to run also.
RogueRemover
Install ,Update.. If there is nothing found then exit.
If RogueRemover finds something, it will present a list of detected items.
Click on Save log, then Ok at the prompt.
Click "Remove selected", then Yes at the prompt.
Wait for the removal to complete and then close RogueRemover.
A file will be created and saved at C:\Program Files\RogueRemover\RRLog******.txt
Post the contents of the RRLog file in your next reply.
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