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Large Gap In Add/remove Programs


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#1 castufari

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Posted 25 April 2008 - 07:04 PM

I'm currently trying to clean up a PC for a friend. Nice box, the kids turned AV and the firewall off....you couldn't touch a key w/o something popping up on the screen. :thumbsup:

Anyway, when I open add/remove programs there is a huge gap in the middle that's blue/white/black. I'm guessing that it's tied to the ton of viruses that this box is currently holding. I swear, it looks like a virus lab storage bin. :flowers:

Any ideas?

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#2 garmanma

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Posted 25 April 2008 - 07:18 PM

I'll move you to Am I Infected, where they can suggest various scans. If it's as bad as you say, you might want to consider a fresh install of the OS
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#3 quietman7

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Posted 25 April 2008 - 11:04 PM

Scroll down to #226 and click Remove the White Space from Add or Remove in the right column.
Huge gap in Add-Remove Programs
Add/Remove Programs tool displays installed programs incorrectly

...the Add/Remove Programs tool in Control Panel may display the installed programs incorrectly. The Currently installed programs box may contain only a single text string, or may display a large blank space before the program entries. Other display problems may include that there are no listed programs.


Some of these steps involve making changes in the registry. Always back up your registry before making any changes. If you are not familiar with working in the registry, then you should NOT attempt to make any changes on your own. Improper changes to the registry could adversely affect your computer and render it inoperable.

Edited by quietman7, 26 April 2008 - 07:30 AM.

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#4 castufari

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Posted 26 April 2008 - 05:52 AM

Brilliant, that did it. I ended up using x-setup, which I am going to buy this week.

#5 quietman7

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Posted 26 April 2008 - 07:31 AM

Glad to hear that. Now were you having any other issues?
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#6 castufari

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Posted 26 April 2008 - 02:04 PM

Yes. Virtuamondo (I think it was) along with a ton of other trojans. Read over the HJT forums and followed the instructions based on what another person had (same problems). Everything is cleaned up and the PC is back to the owner (it's a friend of mine). They're happy.

To take it a step further I also lectured his kids about safe internet habits. They were getting virus warnings trying to run some cracks, I told them not to disable AV anymore and to leave the firewall alone. Everyone is happy.

#7 quietman7

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Posted 26 April 2008 - 05:37 PM

Now you should tell your friend to Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Also you may want to refer them to read:
"Simple and easy ways to keep your computer safe".
"How did I get infected?, With steps so it does not happen again!".
"Best Practices - Internet Safety for 2008".
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