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Device Driver Stop Error


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#1 suzeser

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Posted 25 April 2008 - 04:27 PM

I've noticed for the past few days that at least once a day I get the message stating that windows recovered from a problem & to restart my computer. When I click on the send report to Windows message it says I had a device driver stop error. I just recently connected a scanner. But my husband said he made sure we had new drivers downloaded for it.

What do I need to check to make sure we have the correct driver for the ScanJet 3400C scanner?

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#2 hamluis

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Posted 25 April 2008 - 04:43 PM

Hi :thumbsup:.

First thing I suggest concentrating on...are these STOP errors, regardless of the cause.

Step One: Disable Auto Reboot On System Crash - http://www.theeldergeek.com/auto_reboot_on_system_crash.htm

This will (hopefully) provide needed data to troubleshoot the STOP error. This info/data should be reflected in the Event Viewer in the form of an error.

How To Use Event Viewer - http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/

If you can post the detail from errors that appear to occur at the same time as your STOP errors, we can (hopefully) find out what is wrong or begin to do so.

As for the scanner drivers (you can be using the right drivers and still have problems on a system)...http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=us&dlc=en&product=61835&lang=en XP driver is the top download listed.

Louis

#3 suzeser

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Posted 25 April 2008 - 05:05 PM

Auto reboot was disabled already. here are the two error I found around the time it happened:

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 4/25/2008
Time: 5:09:08 PM
User: N/A
Computer: MAINCOMPUTER
Description:
Error code 1000000a, parameter1 00000000, parameter2 00000002, parameter3 00000001, parameter4 805219c4.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 30 1000000
0020: 61 20 20 50 61 72 61 6d a Param
0028: 65 74 65 72 73 20 30 30 eters 00
0030: 30 30 30 30 30 30 2c 20 000000,
0038: 30 30 30 30 30 30 30 32 00000002
0040: 2c 20 30 30 30 30 30 30 , 000000
0048: 30 31 2c 20 38 30 35 32 01, 8052
0050: 31 39 63 34 19c4

And here's the 2nd one:

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7026
Date: 4/25/2008
Time: 5:09:21 PM
User: N/A
Computer: MAINCOMPUTER
Description:
The following boot-start or system-start driver(s) failed to load:
ftsata2

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


What's next?

Susan

#4 caperdog

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Posted 25 April 2008 - 06:38 PM

check this and the link to provided by notsotechie to see if it applies

http://discuss.extremetech.com/forums/thread/1004397047.aspx

#5 hamluis

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Posted 25 April 2008 - 07:23 PM

Agree with Caperdog.

The file mentioned (ftsata2.sys) appears to be a Promise SATA driver file.

The solution referenced at http://discuss.extremetech.com/forums/thread/1004397047.aspx seems worthy of a try.

Louis




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