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Windows Update Error


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3 replies to this topic

#1 bfloguy

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Posted 25 April 2008 - 11:47 AM

I recently ran a Windows update (XP) for my laptop and received this error message;

The following updates were not installed:

Office XP Service Pack 3
Security Update for Microsoft.NET Framework, Version 1.1 Service Pack1
(KB928366)

Should I be concerned about this error message?
What does this service do?
Also my dvd drive is not recognizing a cd when I attempt to play music/videos.
Is this related to the error message?

Bfloguy

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#2 mme

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Posted 25 April 2008 - 12:02 PM

go to my computer and open it
right click on cdrive select properties
right click on your dvd and select properties
hardware tab
it should tell you if drives working properly
or an error will show

you could also go open cdrive and look in windows folder
scroll down till you see windows update log
open it and see what error it shows for the update failure

#3 Farbar

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Posted 25 April 2008 - 12:43 PM

1. Check also if you have installed Microsoft.NET Framework 1.1 Service Pack 1 on your computer? You can see it on the list of Add/Remove programs (start > control panel > Add/Remove Programs ).

2. If the devices in the device manger are working properly. You may try this tool first: http://www.dougknox.com

If it didn't work you may try manually deleting the upper and lower filter keys. The fix is usually done when the DVD/CD is not read at all it does no harm trying it: http://support.microsoft.com

Edited by farbar, 25 April 2008 - 12:44 PM.


#4 Farbar

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Posted 25 April 2008 - 04:29 PM

I hope you don't mind copying your PM in order to keep it as a forum thread:

Much Appreciation!, Today, 10:40 PM


I was able to use the link you provided and got my cd/dvd drive up and running.
I also checked Add/Remove programs and Microsoft.NET Framework 1.1 is listed but does not show a file size.
Does this mean that it is already installed on my pc? And why would i continue to get an error message when I attempt to update any Microsoft packages?

Bfloguy


1. Glad your first problem is solved.

2. Microsoft.NET Framework 1.1 does not show a file size and it is not a problem.

3. When your Windows is genuine ( I assume it is) it should passes the Windows Genuine Advantage (WGA) to be able to update MS packages. If you have still problem with that use this too:

Download Dial-a-fix from djlizard.net

To repair problems with your system:
Unzip the file and doubleclick Dial-a-fix.exe to start the program.
Press double green checkmark - "Check all"- to turn everything on.
Press "GO" to start processing all checkmarked items.

REBOOT your computer afterwards, important.




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