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:( Please Help I Was Overrun With Virus' Early This Morning

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#1 lilmonkiesmama


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Posted 25 April 2008 - 08:20 AM

:flowers: I hope this is where I need to post this, around 1 this morning I restarted my computer and it went crazy from startup. I knew something was going wrong because it was alot slower than usual (older computer with many things on it). I then tried to get to the task manager and was told it had been disabled by the administrator, only MY account IS the administrator account :trumpet: I figured it was a virus, well then windows started popping up that I had a netbooster2 worm and I should click to remove soooooooo like a dummy I did. I even installed the stuff, I believe it was called virusisolator.

After that pop ups started coming non stop and the thing again about the virus and then a box with a yellow exclamation point, well like a dummy I again clicked that thinking it was authentic :thumbsup: Then I started noticed the red circle with white x in the system tray...then all of a sudden my desktop went red with a well i guess it was a biohazard symbol, saying that I didn't have privacy protection or something. I definitely didn't click this time ::sigh:: I was trying to do some searches on what to do and it kept popping up internet explorer with spyware stuff even without me clicking anything right before. Well I had someone tell me to do a restore so I was able to get there BUT it only had a restore point as of yesterday morning and it wouldn't go back any further. I was advised to go ahead with it because it would help. I did the restore and restarted, when it started back up my desktop was back to normal, only now I had 3 new icons for error cleaner, privacy protection and I believe something about spyware. UGH then the pops up started again and the warning message about having the worm and needing to get rid of it.

I tried again searching but after a while of popups I lost all my desktop and tool/taskbars! it was just black. I also did scans but came up with nothing! I restarted in safe mode and did scans and still nothing. I finally restarted one more time which brings me to now. I signed in under guest to hopefully be able to complete my task of finding some help.

I don't know what has happened, it was working fine up to yesterday. Only thing I can think of is when I restarted the computer, it must have just launched it into a whirlwind of infection. I was on my way to bed when I restarted the computer around midnight and haven't been to bed yet because of trying over and over to get somewhere. I hope I have explained enough of what is going on to possibly get some much needed help.

Thanks in advance,

forgot to add that my games are gone from desktop and I believe gone from programs list as well. I think there might be a couple left, but around 90% are gone..possibly other things gone and I just haven't noticed yet :inlove:

Edited by lilmonkiesmama, 25 April 2008 - 08:23 AM.

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#2 quietman7


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Posted 25 April 2008 - 09:17 AM

Welcome to BC lilmonkiesmama

If you're using Windows 2000/XP, please print out and follow the instructions for using SDFix in BC's self-help tutorial "How to use SDFix".
-- When using this tool, you must use the Administrator's account or an account with "Administrative rights"
-- Disconnect from the Internet and temporarily disable your anti-virus and any anti-malware real time protection before performing a scan.

When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt. Please copy and paste the contents of Report.txt in your next reply. Be sure to renable you anti-virus and and other security programs before connecting to the Internet.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Acan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
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