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#1 michael2327

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Posted 24 April 2008 - 02:46 PM

I have a client who is the sole user of an HP laptop running XP Home SP2 and she called me in because it was running slow. The first thing I found was that I could not access the Control Panel or Properties from My Computer when logged in with her profile. I received the following window when attempting to open those area's: "This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator." I was able to open in safe mode and create an alternate profile in which I did not encounter this message and was able to access the Control Panel and the My Computer properties. I have taken care of her speed and usability issues and asked her permission to leave the first profile in place so I could investigate the restrictions issue. I have a HiJack This log I can post should anyone need to see it. Wondering if anyone has run into this issue and what they did to solve it?

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#2 DaChew

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Posted 24 April 2008 - 02:53 PM

We are seeing a lot of this, it might be wise to leave that computer off the internet and run some malware scans.

http://www.bleepingcomputer.com/forums/ind...st&p=800893

I would start with this program if it will let you run it?

Edited by DaChew, 24 April 2008 - 02:53 PM.

Chewy

No. Try not. Do... or do not. There is no try.

#3 michael2327

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Posted 01 May 2008 - 03:19 PM

Thanks Chewy. I will try this and let you know the results.




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