Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

None Of My Usb Ports Are Working!


  • This topic is locked This topic is locked
5 replies to this topic

#1 gessan

gessan

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:08:31 AM

Posted 23 April 2008 - 09:09 PM

I have a Presario 3140US, running Windows XP. I have three USB ports on it. When I plug anything in any of my USB ports, the device is not recognized. It started off months ago with my external hard drive not being recognized by one of the USB ports. Now none of them work!! I ran my application recovery disk and nothing happened. I don't know what to do!! Please help!!

I used HijackThis and came up with the following log:

Edited out and saved separately - PM a mod if it's needed.

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe
C:\WINDOWS\system32\Fast.exe
C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe
C:\Program Files\Common Files\Softwin\BitDefender Update Service\livesrv.exe
C:\Program Files\Softwin\BitDefender10\vsserv.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\taskswitch.exe
C:\WINDOWS\system32\fast.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\Program Files\Roxio\Easy Media Creator 7\Drag to Disc\DrgToDsc.exe
C:\WINDOWS\SM1BG.EXE
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Softwin\BitDefender10\bdagent.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe
C:\Program Files\Boingo\GoBoingo\GoBoingo.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\MI3AA1~1\rapimgr.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\HPZinw12.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe


Edited by usasma, 24 April 2008 - 06:21 AM.
HJT Log cut out


BC AdBot (Login to Remove)

 


#2 dc3

dc3

    Bleeping Treehugger


  • Members
  • 30,690 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Sierra Foothills of Northern Ca.
  • Local time:06:31 AM

Posted 24 April 2008 - 02:35 AM

Hi gessan, and welcome to BleepingComputer.

Unless you are having other issues that you haven't mentioned I suspect that your problem may not be an infection.

Go to the Device Manager and expand the trees by clicking on the boxes with the + inside, look for a red X or yellow exclamation mark. These will indicate an error or a caution.

To access the Device Manager go to Start> right click on My Computer> Manage> Device Manager.

Another thing to try would be to plug something in the USB port, go to Device Manager, and On the Action menu, click Scan for New Hardware.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#3 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:09:31 AM

Posted 24 April 2008 - 06:20 AM

From your HJT logfile that I removed from the first post, I notice that you've got BitDefender, Symantec AntiVirus and Avast Antivirus all running. Please do not run more than one antivirus program at a time on your system (they'll interfere with each other, will slow down your system, and can even let viruses onto your system).

You've also got this process running as a startup - SM1BG.EXE
Here's a description of it: http://www.liutilities.com/products/wintas...slibrary/sm1bg/

Can you try disabling this startup

O4 - HKLM\..\Run: [SM1BG] C:\WINDOWS\SM1BG.EXE

and see if that fixes the problems? It's a program that affects the use of your USB devices while using iTunes, etc - so it's the most likely place to start.

Edited by usasma, 24 April 2008 - 06:22 AM.
brain cramp - left out the process

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 gessan

gessan
  • Topic Starter

  • Members
  • 4 posts
  • OFFLINE
  •  
  • Local time:08:31 AM

Posted 24 April 2008 - 08:55 AM

Should I remove two of the virus protection programs or just disable them? Which one would you suggest I keep?

What is the procedure for disabling the startup process you recommended?

Please advise.

Thank you.

#5 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:09:31 AM

Posted 24 April 2008 - 10:46 AM

I would get rid of the Norton/Symantec and would keep either the BitDefender or the Avast. If you've paid for the BitDefender, keep that - but if you haven't, just uninstall it (keeping the Avast).

For future reference, you can run multiple antispyware programs, but only one antivirus and only one firewall.

Since we're not using your HJT logfile, I'd suggest a couple of these free scans to ensure that you're not infected:
Be advised that some of these scanners will pickup things in "quarantine" from other anti-virus programs - so review the results carefully:

http://housecall.trendmicro.com
http://www.pandasecurity.com/homeusers/solutions/activescan/
http://www.kaspersky.com/virusscanner
http://www.bitdefender.com/scan8/ie.html
http://support.f-secure.com/enu/home/ols.shtml
http://us.mcafee.com/root/mfs/default.asp
http://onlinescan.avast.com/
http://ca.com/us/securityadvisor/virusinfo/scan.aspx
http://www.eset.com/onlinescan/

<links compiled on 02/14/2008>

If it does find infection(s), make a note of what they are and post back here.

As for disabling the startups, I'd recommend this free program: http://mlin.net/StartupCPL.shtml Download the Standalone exe version, and once it's on your Desktop double click it to extract the files to your Desktop. Then double click on the Startup icon to open the program. Then (in the HKLM/Run tab) uncheck the box that refers to SM1BG.EXE and then close the program.

Then reboot the system and see if your USB devices work now. If so, then the SM1BG.EXE program was the source of your problems and you can just leave the item unchecked, or you can delete it in StartupCPL in order to get rid of it (but it's not necessary).
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:09:31 AM

Posted 24 April 2008 - 04:24 PM

Now that you have a HJT log posted in the HijackThis Logs and Malware Removal forum, you shouldn't make any changes to your system.
Doing so, could change the results of the posted log, making it difficult to properly clean your system.

At this point, the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

This topic will now be closed.
If you have any questions, feel free to send me a PM.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users