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Please Review My Hjt Logs... Urgent


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74 replies to this topic

#1 worst

worst

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Posted 23 April 2008 - 03:33 PM

AM I INFECTED???

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:38:26 PM, on 4/23/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\system32\basfipm.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Dell\OpenManage\Client\Iap.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\UPHClean\uphclean.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/.../search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaul...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
R3 - URLSearchHook: (no name) - {0579B4B6-0293-4d73-B02D-5EBB0BA0F0A2} - C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Ask Search Assistant BHO - {0579B4B1-0293-4d73-B02D-5EBB0BA0F0A2} - C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.1121.2472\swg.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll
O2 - BHO: Ask Toolbar BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Ask Toolbar - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [YSearchProtection] "C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [SpySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe /startintray
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [YSearchProtection] "C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [LowRateVoip] "C:\Program Files\LowRateVoip\LowRateVoip.exe" -nosplash -minimized
O8 - Extra context menu item: E&xport to Microsoft Excel - res://F:\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://pccheckup.dellfix.com/sdccommon/download/tgctlcm.cab
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.euro.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/d...can_unicode.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {362C56AA-6E4F-40C7-A0B5-85501DBDAD77} (Scanner.SysScanner) - http://i.dell.com/images/global/js/scanner/SysProExe.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/...wlscbase370.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1208533600802
O16 - DPF: {77AAD261-A84E-4564-BEC2-C51FF6A7187F} - http://209.143.224.66/comp/partner/pcphone...wbaxuiph612.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://sdlc-esd.sun.com/ESD40/JSCDL/jre/6u...ows-i586-jc.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Broadcom ASF IP monitoring service v6.0.4 (BAsfIpM) - Broadcom Corp. - C:\WINDOWS\system32\basfipm.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Iap - Dell Inc - C:\Program Files\Dell\OpenManage\Client\Iap.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

--
End of file - 11584 bytes

Edited by worst, 23 April 2008 - 03:39 PM.


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#2 Starbuck

Starbuck

    'r Brudiwr


  • Malware Response Team
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  • Gender:Male
  • Location:Midlands, UK
  • Local time:03:50 AM

Posted 24 April 2008 - 06:39 AM

Hi worst and welcome to Bleeping Computer.

I will be handling your log and helping you to get cleaned up.

Please take note of the following:

1. Please do not make any system changes yet. as any changes you make may well alter your log.
2. The cleaning process is not instant. Please continue to review my answers until I tell you that your computer is clean.
3. If there's anything that you don't understand, please ask your question(s) before proceeding with the fixes.
4. Please reply to this thread. Do not start a new topic.

Please give me some time to look over your log and I will get back to you as soon as possible.

Starbuck

BBPP6nz.png


#3 worst

worst
  • Topic Starter

  • Members
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  • Gender:Female
  • Location:Fairy Land
  • Local time:09:50 PM

Posted 24 April 2008 - 08:48 AM

Hi worst and welcome to Bleeping Computer.

I will be handling your log and helping you to get cleaned up.

Please take note of the following:

1. Please do not make any system changes yet. as any changes you make may well alter your log.
2. The cleaning process is not instant. Please continue to review my answers until I tell you that your computer is clean.
3. If there's anything that you don't understand, please ask your question(s) before proceeding with the fixes.
4. Please reply to this thread. Do not start a new topic.

Please give me some time to look over your log and I will get back to you as soon as possible.

Starbuck



sure :thumbsup:

#4 Starbuck

Starbuck

    'r Brudiwr


  • Malware Response Team
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  • Local time:03:50 AM

Posted 24 April 2008 - 05:31 PM

Hi worst,

There's nothing really bad showing in your log.
There's a little bit of cleaning to do, we'll do that and then another type of scan just to make sure.

Step 1
Can you tell me if the version of 'SpySweeper' that you have installed..... is the version that also includes an 'Anti-Virus'?
If so..... this will clash with your other anti-virus program.
Please let me know.

Step 2
Run Hijackthis again, click scan, and Put a checkmark next to each of these items.
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/.../search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)

Optional
These next entries are marked.. 'Open to debate'
R3 - URLSearchHook: (no name) - {0579B4B6-0293-4d73-B02D-5EBB0BA0F0A2} - C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL
O2 - BHO: Ask Search Assistant BHO - {0579B4B1-0293-4d73-B02D-5EBB0BA0F0A2} - C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL
O2 - BHO: Ask Toolbar BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL
O3 - Toolbar: Ask Toolbar - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL


Please read this:
http://www.benedelman.org/spyware/ask-toolbars/
and then decide for yourself if you want to keep them or not.

Then close all other windows, browers etc--you should only see HijackThis on your Desktop--and click the Fix Checked button.

Reboot your computer to complete the process.

Step 2
Download Deckard's System Scanner (DSS) to your Desktop. Note: You must be logged onto an account with administrator privileges.

1. Close all applications and windows.
2. Double-click on dss.exe to run it, and follow the prompts.
3. When the scan is complete, it will create two text files - main.txt <- this one will be maximized and extra.txt <-this one will be minimized on your Taskbar.
4. Copy/paste both logs back here please (they will also be located at C:\Deckard\System Scanner).

Make sure you notice the extra.txt second log that will show as minimized on your Task Bar, "Maximize" that and be sure to paste those contents here as well.

In your next reply, please submit:
Deckards System scanner reports.... both of them.

also please let me know about your version of 'SpySweeper'.

Thanks.

BBPP6nz.png


#5 worst

worst
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  • Members
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Posted 24 April 2008 - 06:43 PM

Hi worst,

There's nothing really bad showing in your log.
There's a little bit of cleaning to do, we'll do that and then another type of scan just to make sure.

Step 1
Can you tell me if the version of 'SpySweeper' that you have installed..... is the version that also includes an 'Anti-Virus'?
If so..... this will clash with your other anti-virus program.
Please let me know.

Step 2
Run Hijackthis again, click scan, and Put a checkmark next to each of these items.
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/.../search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)

Optional
These next entries are marked.. 'Open to debate'
R3 - URLSearchHook: (no name) - {0579B4B6-0293-4d73-B02D-5EBB0BA0F0A2} - C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL
O2 - BHO: Ask Search Assistant BHO - {0579B4B1-0293-4d73-B02D-5EBB0BA0F0A2} - C:\Program Files\AskSBar\SrchAstt\1.bin\A2SRCHAS.DLL
O2 - BHO: Ask Toolbar BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL
O3 - Toolbar: Ask Toolbar - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL


Please read this:
http://www.benedelman.org/spyware/ask-toolbars/
and then decide for yourself if you want to keep them or not.

Then close all other windows, browers etc--you should only see HijackThis on your Desktop--and click the Fix Checked button.

Reboot your computer to complete the process.

Step 2
Download Deckard's System Scanner (DSS) to your Desktop. Note: You must be logged onto an account with administrator privileges.

1. Close all applications and windows.
2. Double-click on dss.exe to run it, and follow the prompts.
3. When the scan is complete, it will create two text files - main.txt <- this one will be maximized and extra.txt <-this one will be minimized on your Taskbar.
4. Copy/paste both logs back here please (they will also be located at C:\Deckard\System Scanner).

Make sure you notice the extra.txt second log that will show as minimized on your Task Bar, "Maximize" that and be sure to paste those contents here as well.

In your next reply, please submit:
Deckards System scanner reports.... both of them.

also please let me know about your version of 'SpySweeper'.

Thanks.


i Got 1 notepad file when DSS finished scanning. and spysweeper is without antivirus i have uninstalled it.


Deckard's System Scanner v20071014.68
Run by User on 2008-04-25 02:40:42
Computer is in Normal Mode.
--------------------------------------------------------------------------------

Total Physical Memory: 254 MiB (512 MiB recommended).


-- HijackThis (run as User.exe) ------------------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:40:50 AM, on 4/25/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\WINDOWS\system32\basfipm.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Dell\OpenManage\Client\Iap.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\UPHClean\uphclean.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\User\Desktop\dss.exe
C:\PROGRA~1\TRENDM~1\HIJACK~1\User.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaul...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.1121.2472\swg.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [YSearchProtection] "C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKCU\..\Run: [YSearchProtection] "C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
O4 - HKCU\..\Run: [LowRateVoip] "C:\Program Files\LowRateVoip\LowRateVoip.exe" -nosplash -minimized
O8 - Extra context menu item: E&xport to Microsoft Excel - res://F:\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: (no name) - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - (no file)
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://pccheckup.dellfix.com/sdccommon/download/tgctlcm.cab
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.euro.dell.com/systemprofiler/SysPro.CAB
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky.com/kos/eng/partner/d...can_unicode.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {362C56AA-6E4F-40C7-A0B5-85501DBDAD77} (Scanner.SysScanner) - http://i.dell.com/images/global/js/scanner/SysProExe.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/...wlscbase370.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1208533600802
O16 - DPF: {77AAD261-A84E-4564-BEC2-C51FF6A7187F} (MRActivXUI Class) - http://209.143.224.66/comp/partner/pcphone...wbaxuiph612.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://sdlc-esd.sun.com/ESD40/JSCDL/jre/6u...ows-i586-jc.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Broadcom ASF IP monitoring service v6.0.4 (BAsfIpM) - Broadcom Corp. - C:\WINDOWS\system32\basfipm.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Iap - Dell Inc - C:\Program Files\Dell\OpenManage\Client\Iap.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: Symantec RemoteAssist - Symantec, Inc. - C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe

--
End of file - 10158 bytes

-- Files created between 2008-03-25 and 2008-04-25 -----------------------------

2008-04-24 01:25:51 0 dr-h----- C:\Documents and Settings\User\Recent
2008-04-23 18:57:18 164 -rah----- C:\install.dat
2008-04-23 18:42:08 0 d-------- C:\WINDOWS\system32\Dell
2008-04-22 23:57:35 32 -ra------ C:\Documents and Settings\All Users\hash.dat
2008-04-22 21:56:55 0 d-------- C:\Documents and Settings\User\Application Data\Sun
2008-04-22 21:54:38 0 d-------- C:\Program Files\Java
2008-04-22 21:48:18 0 d-------- C:\Program Files\Common Files\Java
2008-04-22 17:09:30 0 d-------- C:\Program Files\Trend Micro
2008-04-22 00:39:52 0 d-------- C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy
2008-04-21 22:05:29 0 d-------- C:\Program Files\Windows Live Safety Center
2008-04-21 21:32:50 0 d-------- C:\Documents and Settings\User\Application Data\Uniblue
2008-04-21 01:54:32 0 d-------- C:\Program Files\SUPERAntiSpyware
2008-04-20 01:43:20 0 d-------- C:\Documents and Settings\All Users\Application Data\Kaspersky Lab
2008-04-20 01:43:17 0 d-------- C:\WINDOWS\system32\Kaspersky Lab
2008-04-18 22:42:07 262144 --a------ C:\WINDOWS\system32\default_user_class.dat
2008-04-18 21:38:21 0 d-------- C:\Program Files\CCleaner
2008-04-18 20:14:29 737280 --a------ C:\WINDOWS\iun6002.exe <Not Verified; Indigo Rose Corporation; Setup Factory 6.0 Runtime Module>
2008-04-18 19:45:48 0 d-------- C:\Program Files\UPHClean
2008-04-18 17:13:54 0 d-------- C:\Documents and Settings\Default User\Application Data\Apple Computer
2008-04-18 13:36:31 0 d-------- C:\Documents and Settings\User\Application Data\Apple Computer
2008-04-18 13:35:53 0 d-------- C:\Program Files\iPod
2008-04-18 13:35:27 0 d-------- C:\Program Files\iTunes
2008-04-18 13:35:02 0 d-------- C:\Program Files\Bonjour
2008-04-18 13:33:59 0 d-------- C:\Program Files\QuickTime
2008-04-18 13:33:55 0 d-------- C:\Documents and Settings\All Users\Application Data\Apple Computer
2008-04-18 13:33:31 0 d-------- C:\Program Files\Apple Software Update
2008-04-18 13:32:58 0 d-------- C:\Program Files\Common Files\Apple
2008-04-18 13:32:57 0 d-------- C:\Documents and Settings\All Users\Application Data\Apple
2008-04-16 20:03:08 368912 --a------ C:\WINDOWS\system32\vbar332.dll <Not Verified; Microsoft Corporation; Microsoft Visual Basic for Applications>
2008-04-13 22:07:19 0 drahs---- C:\autorun.inf
2008-04-11 21:47:29 0 d-------- C:\Program Files\Antivirus
2008-04-11 01:51:52 49152 --a------ C:\WINDOWS\system32\wsu.dll <Not Verified; ; wsu Module>
2008-04-10 01:46:21 0 d-a------ C:\Documents and Settings\All Users\Application Data\TEMP


-- Find3M Report ---------------------------------------------------------------

2008-04-25 02:34:45 0 d-------- C:\Program Files\Symantec AntiVirus
2008-04-25 02:27:08 0 d-------- C:\Program Files\Yahoo!
2008-04-24 10:19:31 0 d-------- C:\Documents and Settings\User\Application Data\Adobe
2008-04-23 18:42:08 0 d-------- C:\Program Files\Dell
2008-04-22 21:48:18 0 d-------- C:\Program Files\Common Files
2008-04-18 19:44:54 336896 --a------ C:\Program Files\UPHClean-Setup.msi
2008-04-11 19:55:54 0 d-------- C:\Documents and Settings\User\Application Data\Kodak
2008-03-30 00:55:35 0 d-------- C:\Program Files\Common Files\Symantec Shared
2008-03-24 23:08:56 0 d-------- C:\Program Files\Common Files\Scanner
2008-03-22 23:06:13 0 d-------- C:\Documents and Settings\User\Application Data\Real
2008-03-22 01:37:07 0 d-------- C:\Program Files\Common Files\InstallShield
2008-03-18 02:33:08 0 d-------- C:\Program Files\Common Files\Wise Installation Wizard
2008-03-17 20:55:04 2434 --ah----- C:\WINDOWS\system32\tmp.reg
2008-03-17 05:48:41 0 d-------- C:\Documents and Settings\User\Application Data\SUPERAntiSpyware.com
2008-03-15 17:16:49 82432 --ah----- C:\WINDOWS\system32\IEDFix.exe <Not Verified; S!Ri.URZ; IEDFix>
2008-03-14 09:09:32 86528 --ah----- C:\WINDOWS\system32\VACFix.exe <Not Verified; S!Ri.URZ; VACFix>
2008-02-29 23:29:44 0 d--h----- C:\Program Files\InstallShield Installation Information


-- Registry Dump ---------------------------------------------------------------

*Note* empty entries & legit default entries are not shown


[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"IgfxTray"="C:\WINDOWS\system32\igfxtray.exe" [08/20/2004 10:55 PM]
"HotKeysCmds"="C:\WINDOWS\system32\hkcmd.exe" [08/20/2004 10:51 PM]
"ccApp"="C:\Program Files\Common Files\Symantec Shared\ccApp.exe" [04/08/2005 03:52 PM]
"vptray"="C:\PROGRA~1\SYMANT~1\VPTray.exe" [04/17/2005 12:30 PM]
"TkBellExe"="C:\Program Files\Common Files\Real\Update_OB\realsched.exe" [11/23/2007 02:07 PM]
"YSearchProtection"="C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe" [06/08/2007 05:59 PM]
"Adobe Reader Speed Launcher"="C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [01/11/2008 10:16 PM]
"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [03/28/2008 11:37 PM]
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [03/30/2008 10:36 AM]
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe" [02/22/2008 04:25 AM]

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"YSearchProtection"="C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe" [06/08/2007 05:59 PM]
"MsnMsgr"="C:\Program Files\MSN Messenger\MsnMsgr.exe" [01/19/2007 12:54 PM]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [08/04/2004 07:00 AM]
"MSMSGS"="C:\Program Files\Messenger\msmsgs.exe" [10/13/2004 07:24 PM]
"swg"="C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [11/25/2007 02:30 AM]
"Yahoo! Pager"="C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.exe" [08/30/2007 05:43 PM]
"LowRateVoip"="C:\Program Files\LowRateVoip\LowRateVoip.exe" []

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks]
"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= C:\Program Files\SUPERAntiSpyware\SASSEH.DLL [12/20/2006 12:55 PM 77824]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\!SASWinLogon]
C:\Program Files\SUPERAntiSpyware\SASWINLO.dll 04/19/2007 12:41 PM 294912 C:\Program Files\SUPERAntiSpyware\SASWINLO.dll


[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{8e2db329-b9e5-11dc-ba46-000d5693096c}]

[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{bdd610f9-3637-11da-997e-806d6172696f}]




-- End of Deckard's System Scanner: finished at 2008-04-25 02:41:08 ------------

Edited by worst, 24 April 2008 - 06:44 PM.


#6 Starbuck

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Posted 25 April 2008 - 03:15 AM

Hi worst

The DSS report has highlighted a couple of things we should address.

Step 1
You are very low on 'Ram memory' so we'll try not to over burden your system.

Step 2
Please download ComboFix

**Note: It is important that it is saved directly to your desktop**

There are full instructions on how to download and run ComboFix here:
How to use ComboFix
Please follow all the instructions to the letter...(this is very important)

Please ensure that you install the Recovery Console.

Once installed, you should see a blue screen prompt that says:

The Recovery Console was successfully installed.

Please continue as follows:
  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

  • Click Yes to allow ComboFix to continue scanning for malware.
Note: Do not mouseclick combofix's window while its running. This may cause it to stall

When finished, it will produce a log for you. Post that log and a HiJackthis log in your next reply

Step 3
To help me, i'd like to see an uninstall list.

Open HijackThis... click on Config, click Misc Tools
Click "Open Uninstall Manager"
Click "Save List" (generates uninstall_list.txt)
Click Save..... copy and paste the results in your next post.
More information with a screenshot, can be found here.

In your next reply, please submit:
ComboFix.txt
Uninstall list
and a new Hjt log.

Thanks.

BBPP6nz.png


#7 worst

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Posted 25 April 2008 - 12:08 PM

Hi worst

The DSS report has highlighted a couple of things we should address.

Step 1
You are very low on 'Ram memory' so we'll try not to over burden your system.

Step 2
Please download ComboFix

**Note: It is important that it is saved directly to your desktop**

There are full instructions on how to download and run ComboFix here:
How to use ComboFix
Please follow all the instructions to the letter...(this is very important)

Please ensure that you install the Recovery Console.

Once installed, you should see a blue screen prompt that says:

The Recovery Console was successfully installed.

Please continue as follows:

  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

  • Click Yes to allow ComboFix to continue scanning for malware.
Note: Do not mouseclick combofix's window while its running. This may cause it to stall

When finished, it will produce a log for you. Post that log and a HiJackthis log in your next reply

Step 3
To help me, i'd like to see an uninstall list.

Open HijackThis... click on Config, click Misc Tools
Click "Open Uninstall Manager"
Click "Save List" (generates uninstall_list.txt)
Click Save..... copy and paste the results in your next post.
More information with a screenshot, can be found here.

In your next reply, please submit:
ComboFix.txt
Uninstall list
and a new Hjt log.

Thanks.


helpp m dragging xp file into combofix nothing happens :thumbsup: its not working :blink:

#8 Starbuck

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Posted 25 April 2008 - 12:37 PM

Hi worst
Are you just getting a message saying that ComboFix is preparing to run?
If so.... you may already have the 'Recovery Console' installed, some systems do have it installed already.
We have no way of telling if it's installed on your system, this is why we ask you to do this.

BBPP6nz.png


#9 worst

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Posted 25 April 2008 - 12:47 PM

Hi worst
Are you just getting a message saying that ComboFix is preparing to run?
If so.... you may already have the 'Recovery Console' installed, some systems do have it installed already.
We have no way of telling if it's installed on your system, this is why we ask you to do this.

no its not giving ne message. nothing

Hi worst
Are you just getting a message saying that ComboFix is preparing to run?
If so.... you may already have the 'Recovery Console' installed, some systems do have it installed already.
We have no way of telling if it's installed on your system, this is why we ask you to do this.

no its not giving ne message. nothing

now i have installed it using xp cd wot next?:thumbsup: confused :blink:

#10 worst

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Posted 25 April 2008 - 01:00 PM

Hi worst
Are you just getting a message saying that ComboFix is preparing to run?
If so.... you may already have the 'Recovery Console' installed, some systems do have it installed already.
We have no way of telling if it's installed on your system, this is why we ask you to do this.



m getting this txt file only bug.txt

Edited by worst, 25 April 2008 - 01:01 PM.


#11 Starbuck

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Posted 25 April 2008 - 01:01 PM

Hi worst
If the recovery console is installed:
Close any open browsers.
Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click combofix.exe and follow the prompts.
When finished, it will produce a log for you. Post that log and a HiJackthis log in your next reply

Note: Do not mouseclick combofix's window while its running. This may cause it to stall

BBPP6nz.png


#12 worst

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Posted 25 April 2008 - 01:10 PM

Hi worst
If the recovery console is installed:
Close any open browsers.
Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click combofix.exe and follow the prompts.
When finished, it will produce a log for you. Post that log and a HiJackthis log in your next reply

Note: Do not mouseclick combofix's window while its running. This may cause it to stall

:thumbsup: same problem i have disabled all antivirus programs but its not running when i try to run it nothing happens it only shows that something is loading and after that nothing happens

#13 Starbuck

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Posted 25 April 2008 - 01:25 PM

Try rebooting the system and then follow the previous instructions to run ComboFix.

BBPP6nz.png


#14 worst

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Posted 25 April 2008 - 01:39 PM

Try rebooting the system and then follow the previous instructions to run ComboFix.


Not working :thumbsup:

#15 Starbuck

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Posted 25 April 2008 - 03:27 PM

Ok then,
let's establish that the 'recovery console' is actually installed.
When you boot up the system, is there an option on the screen to boot into the recovery console?

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