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When I Try To Perform A Search Ie Locks Up And Wont Load.


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7 replies to this topic

#1 coolusername

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Posted 23 April 2008 - 09:43 AM

I started having problems a couple weeks ago when I got a virus that changed my background to a blank screen that said something to the effect of Your computer is infected click here to remove the virus. The only thing I could find that said it would remove it was Combofix. I now realize that wasn't a wise decision. I ran Combofix and everything worked fine untill last Saturday when the whole system locked up. I rebooted and then web pages started popping up everywhere. I locked the computer down from the Internet via Mcafee and ran virus scans. It found some but that didn't seem to fix the prob. I tried Combofix again following all directions to a T. Now I don't have the pop ups but my search engines don't work. If i type an address directly I can access pages but not by searching. I downloaded Spybot and Ad-Aware but neither one will finish a search. I let both run all night and they both seemed to lock up. PLEASE HELP!!!

Thank You,
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#2 ruby1

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Posted 23 April 2008 - 03:08 PM

you have been warned about using combofix by boopme

http://www.bleepingcomputer.com/forums/t/143165/combofix/

and one may assume you did not take sufficient note of the disclaimer?


what was the virus you contracted and what programs apart from adaware and spybot DID you run to try to get rid of it? one assumes you are on XP? and is your antivirus program macaffee and what if anything does ITS scans flag up as unwanted? it may well be that the running OF combofix unsupervised HAS caused the computer to play up...

#3 coolusername

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Posted 23 April 2008 - 04:22 PM

I ran Combofix twice before I ever got on bleepingcomputer.com I am now well aware of the risks...Your assumptions are correct. I am on XP. My antivirus is Mcafee and It has not flagged anything since I ran Combofix. I do not know what the virus was. It just turned my background blank and said you have been infected click here to remove the virus. I have only run adaware spybot and Mcafee to try to fix the problem...

#4 boopme

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Posted 23 April 2008 - 07:44 PM

Please run these tools and post back with 2 scan reports, Thanks.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Acan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

NEXT:
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.


Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opers browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 coolusername

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Posted 24 April 2008 - 01:28 PM

Thank you for all your help!!!

Malwarebytes' Anti-Malware 1.11
Database version: 676

Scan type: Quick Scan
Objects scanned: 38139
Time elapsed: 19 minute(s), 28 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 22
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 5
Files Infected: 8

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\AppID\{5a148cf2-9c7b-4499-8e25-c9383a5e8680} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{daa07812-5c88-4ccc-8d25-10fef65b77b1} (Adware.ISM) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\{f663b917-591f-4172-8d87-3d7d729007ca} (Adware.Batco) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\bat.batbho (Adware.Batco) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\bat.batbho.1 (Adware.Batco) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{d279bc2b-a85b-4559-8fd9-ddc55f5d402d} (Adware.Batco) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{b80a3586-caa5-41c8-89bf-e617f0b6cfbf} (Adware.Batco) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Uninstall\Twain (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\BndFibu7.DLL (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\bndfibu7.band (Adware.ISM) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\bndfibu7.band.1 (Adware.ISM) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\bndfibu7.bho (Adware.ISM) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\bndfibu7.bho.1 (Adware.ISM) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\BATCO (Adware.Batco) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Batco (Adware.Batco) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\bat.DLL (Adware.Batco) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Management\ARPCache\Bat (Adware.Batco) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Bat (Adware.Batco) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\affri (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\affri (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Juan (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\xflock (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\Inet_Get_2 (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Rabio\Search Enhancer (Adware.SearchEnhancer) -> Quarantined and deleted successfully.
C:\Program Files\Bat (Adware.Batco) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Rabio (Adware.Rabio) -> Quarantined and deleted successfully.
C:\Program Files\Twain (Trojan.Agent) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\system32\LAB4B.tmp (Adware.ClickSpring) -> Quarantined and deleted successfully.
C:\Program Files\Bat\Bat.dll (Adware.Batco) -> Quarantined and deleted successfully.
C:\Program Files\Bat\Bat.dll.intermediate.manifest (Adware.Batco) -> Quarantined and deleted successfully.
C:\Program Files\Bat\Bat.exe (Adware.Batco) -> Quarantined and deleted successfully.
C:\Program Files\Bat\Bat.original (Adware.Batco) -> Quarantined and deleted successfully.
C:\Program Files\Bat\Info.dll (Adware.Batco) -> Quarantined and deleted successfully.
C:\Program Files\Bat\un_BatSetup_15041.exe (Adware.Batco) -> Quarantined and deleted successfully.
C:\Program Files\Bat\un_BatSetup_15041.txt (Adware.Batco) -> Quarantined and deleted successfully.




I ran Super in Safe Mode as instructed but it didn't produce a log???

#6 ruby1

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Posted 24 April 2008 - 03:29 PM

ran Super in Safe Mode as instructed but it didn't produce a log???


try this; open superantispyware program, preferences/statistics,logs/at the botton is 'keep a detailed log of scanning results ' ticked?
if not please tick it !!!!!

if you do have any reports in that section please highlight the most recent one, click on 'view log' and copy and paste the log for checking ; if there is no log then suggest rerun the scan and ensure it saves a log report for you to post here

#7 boopme

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Posted 24 April 2008 - 03:45 PM

Also tell us how the PC is running now,thanks.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 coolusername

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Posted 25 April 2008 - 10:39 AM

'keep a detailed log of scanning results ' was already ticked, hmmm. The computer is running much better but still has some little problems. When I get on IE and try to search through Yahoo or Google it locks up the page. I can easly do a ctrl alt delete and start over using IE but none of the search's work. Also this morning when my employee came in and tried to open programs the pc said the programs where already running but they wern't showing up at the bottom? I did a ctrl alt delete and switched to each program bringing them back to the bottom of the page???

Thank you guys for all your time and help,
coolusername




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