So I got infected by malware yesterday and made the decision to reformat my hard drive to get rid of it. I thought it would be fine, because I had backed up all of the files in the My Documents folder using Norton 360's backup function, which had made 8 backup CDs about two weeks ago, before I had the malware. The problem is that Norton will only process 4 or 5 of the CDs before it crashes. Then I have to start all over again with the restore, and the same thing happens. I have tried this four times, to no avail. I am not running any other programs in the background during the backup either. I can't get the files off of the CDs manually because Norton has changed the files so that they are no longer functional--they are in an N360_LONG_FILENAMES directory and the names are all gibberish, with no file extensions. Does anyone know how I can get my files off of the CDs without Norton, or how I can get Norton to stop crashing? Thanks in advance. If you need more information, I would be glad to provide it--I am just not sure what would be relevant to the problem.
Oh, I forgot to say that I'm running XP and have used Windows Update to install all of the updates that have been available.
Edited by Liselaime, 22 April 2008 - 03:00 PM.