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System Alert: Trojan-spy.win@mx


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#1 vmobs

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Posted 22 April 2008 - 01:54 PM

Hi! I was doing a google search and one of the links took me to an adult site. Guess I clicked one too many buttons and when I tried to back out, I kept getting lots of pop ups and auto installs of different protection software. I ran my spyware program and it deleted quite a few items. But now, I keep getting what I think are FAKE system alert baloon type pop-ups. It says. ... system alert: trojan-spy.win@mx and wants me to click to download protection software to clean my computer of this infection. I also get a generic pop-up about my system being infected and I need to download protection software. Can someone please tell me what I need to do to completely get rid of these? Thanks!

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#2 quietman7

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Posted 22 April 2008 - 02:02 PM

Welcome to BC vmobs

Please print out and follow the generic instructions for using "SmitfraudFix". Make sure you scroll down to Clean and perform the steps where you reboot in "Safe Mode" and run option #2.
-- If you have downloaded SmitfraudFix previously, please delete that version and download it again as the tool is frequently updated!
-- If using Windows Vista be sure to Run As Administrator
-- If the tool fails to launch from the Desktop, please move smitfraudFix.exe to the root of the system drive (usually C:\), and run it from there.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Acan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
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#3 vmobs

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Posted 22 April 2008 - 02:54 PM

Thanks for the quick response to my post! The popups seem to have disappeared which is awesome.

I ran SmitfraudFix as instructed. While it was running, a window popped up indicating that Disk Cleanup had been started. That was not part of the instruction sheet so I cancelled it. Let me know if I need to re initiate that piece.

I then ran MBAM and the log report is below ...

Malwarebytes' Anti-Malware 1.11
Database version: 670

Scan type: Quick Scan
Objects scanned: 38534
Time elapsed: 9 minute(s), 18 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 2
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{daed9266-8c28-4c1c-8b58-5c66eff1d302} (Search.Hijack) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\E404.e404mgr (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\The Weather Channel (Adware.Hotbar) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Extensions\CmdMapping\{9034a523-d068-4be8-a284-9df278be776e} (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\{51d81dd5-55b7-497f-95db-d356429bb54e} (Trojan.Zlob) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 DaChew

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Posted 22 April 2008 - 03:03 PM

http://www.bleepingcomputer.com/forums/ind...hl=SmitfraudFix

see step 19 in this guide

as you can see the cleanup was a part of the process

19-24 are the relevant steps in your case and this is done in safe mode
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#5 vmobs

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Posted 22 April 2008 - 03:11 PM

Thanks Chewy ... the instructions I linked to didn't say anything about the Disk Cleanup part. I'll take care of that right away!

#6 quietman7

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Posted 23 April 2008 - 06:43 AM

Then let us know how your computer is running and if there are any more signs of infection.
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