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Explorer Crashes, Dr Watson Crashes


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#1 Viennan

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Posted 21 April 2008 - 10:24 PM

Randomly when I am using my computer (Acer Extensa 5620Z laptop, Windows XP Pro SP2) I get the Microsoft Error report box saying Windows Explorer encountered a problem and needed to close and prompts me to send the error report to Microsoft. After I click Send or Don't Send (doesn't matter which one), I get another prompt saying Dr Watson encountered an error and needed to close.

Everything then locks up - Start Menu won't open and programs won't minimize or maxmize from the taskbar.

When this first happened I tried to use Task Manager to start explorer.exe again, it didn't work. I checked in the processes tab and explorer.exe was still listed. I tried to End Process on it and it stayed there. I then noticed that drwtsn.exe (might not be 100% correct) is listed, if I End Process on it, explorer.exe closes (Taskbar and start button dissapear) and I can then run explorer.exe again to fix it. Don't know if that helps at all.

I have run fullsystem scans with Windows Defender and Trend Micro Internet Security 2008 multiple times and both found nothing.


Any help would be greatly appreciated :thumbsup:

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#2 Budapest

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Posted 21 April 2008 - 11:19 PM

Have a look in the Event Viewer for any errors at the time of the freezes.

To open the Event Viewer go to Start > Control Panel > Administrative Tools > Event Viewer. Alternately, go to Start > Run and type in "eventvwr.msc" (without the quotes) and press Enter.

Check in all the categories (Application, Security, System and Internet Explorer).

If you find an error that occurred at the time right-click on it and select properties. Copy the information in the window and post it back here. This will help us diagnose your problem.

How To Use the Event Viewer
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 Viennan

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Posted 22 April 2008 - 04:17 AM

Just got the error, here's the data from the event viewer:


Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 22/04/2008
Time: 10:13:17 p.m.
User: N/A
Computer: ACER-47CBE8A5ED
Description:
Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module dbghelp.dll, version 5.1.2600.2180, fault address 0x0001295d.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 64 72 77 ure drw
0018: 74 73 6e 33 32 2e 65 78 tsn32.ex
0020: 65 20 35 2e 31 2e 32 36 e 5.1.26
0028: 30 30 2e 30 20 69 6e 20 00.0 in
0030: 64 62 67 68 65 6c 70 2e dbghelp.
0038: 64 6c 6c 20 35 2e 31 2e dll 5.1.
0040: 32 36 30 30 2e 32 31 38 2600.218
0048: 30 20 61 74 20 6f 66 66 0 at off
0050: 73 65 74 20 30 30 30 31 set 0001
0058: 32 39 35 64 295d



Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 22/04/2008
Time: 10:13:24 p.m.
User: N/A
Computer: ACER-47CBE8A5ED
Description:
Fault bucket 00733296.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 30 30 37 33 33 32 39 36 00733296
0010: 0d 0a ..



Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1002
Date: 22/04/2008
Time: 10:14:48 p.m.
User: N/A
Computer: ACER-47CBE8A5ED
Description:
The shell stopped unexpectedly and Explorer.exe was restarted.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Edited by Viennan, 22 April 2008 - 05:18 AM.





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