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Various Dell Inspiron 5100 Problems


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#1 Holy Moses

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Posted 21 April 2008 - 09:47 PM

I had a problem resolved about three months ago. It's outlined here

http://www.bleepingcomputer.com/forums/t/129285/red-circle-white-x-ultimate-defender/

Since that problem was fixed, my computer has been doing weird things. I will get the occasional "blue screen o death" for no apparent rhyme or reason. It'll just happen without any consistent pretext to it.

Second, sometimes my computer won't boot. I'll turn it on, and nothing will happen. Nothing. It'll go "beep beep beep.......beep" and the caps lock light will either blink or come on steady. If I turn the computer off and try again, it'll eventually boot normally.

I replaced the hard drive about 4 months ago (the old one went bad).

It's a Dell Inspiron 5100 with Win XP. It's five years old. The hardware profile is the same as it was in the link.

Go ahead guys -- you tell me what you need, and I'll get it posted.

{MOD EDIT: I moved this here from infected,~~boopme}

Edited by boopme, 21 April 2008 - 10:46 PM.


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#2 Budapest

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Posted 21 April 2008 - 11:18 PM

Next time you get a Blue Screen copy down the error message - including all the numbers - and post it back here.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 Holy Moses

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Posted 04 May 2008 - 09:52 AM

OK, it happened again. I didn't get the numbers. The error message was

BAD_POOL_CALLER

it took about 10 attempts to get the computer re-started.

The windows "Your System Has Recovered from a Serious Error" report came back suggesting a driver conflict. I think that's Windows "Catch All".

#4 usasma

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Posted 04 May 2008 - 05:40 PM

Here's a link to a description of the error message: http://aumha.org/a/stop.php#0xc2

The majority of problems like this are caused by faulty/corrupted drivers - so it's essential to get the name of the driver (or you'll end up replacing all of your drivers just to get the one that's causing the problem).

If you can't get the name of the driver, search your hard drive for files ending in .dmp (usually in C:\Windows\Minidump). Once you find them, use this link to perform an analysis on it ( http://forums.majorgeeks.com/showthread.php?t=35246 ). Copy the results and paste them into your next post so we can have a look at it.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Holy Moses

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Posted 23 May 2008 - 10:47 PM

OK -- I ran my most recent crashes through the Windows Debugger

From the first of the day

GetUlongFromAddress: unable to read from 80562dd0
Probably caused by : ntoskrnl.exe ( nt!ExFreePoolWithTag+2be )

Followup: MachineOwner

BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 00000020, a pool block header size is corrupt.
Arg2: e34ea410, The pool entry we were looking for within the page.
Arg3: e34ea608, The next pool entry.
Arg4: 0c3f1c50, (reserved)

Debugging Details:
------------------

GetUlongFromAddress: unable to read from 80562dd0

BUGCHECK_STR: 0x19_20

POOL_ADDRESS: e34ea410

CUSTOMER_CRASH_COUNT: 2

DEFAULT_BUCKET_ID: DRIVER_FAULT

PROCESS_NAME: System

LAST_CONTROL_TRANSFER: from 8054bb41 to 80533736

STACK_TEXT:
f8979b2c 8054bb41 00000019 00000020 e34ea410 nt!KeBugCheckEx+0x1b
f8979b7c f83ce20c e34ea418 00000000 e131fd20 nt!ExFreePoolWithTag+0x2be
f8979b90 f8395328 81fe2428 f8979bac 81fe2428 Ntfs!NtfsDeleteLcb+0xae
f8979bd8 f83b6c7c 81fe2428 823063d0 e19978c8 Ntfs!NtfsTeardownFromLcb+0x11f
f8979c30 f83917b0 81fe2428 e1997990 00000000 Ntfs!NtfsTeardownStructures+0x125
f8979c5c f83b44b5 81fe2428 00997990 00000000 Ntfs!NtfsDecrementCloseCounts+0x9e
f8979ce0 f83b93e3 81fe2428 e1997990 e19978c8 Ntfs!NtfsCommonClose+0x397
f8979d74 804e426b 00000000 00000000 823c72b8 Ntfs!NtfsFspClose+0xe3
f8979dac 8057cfce 00000000 00000000 00000000 nt!ExpWorkerThread+0x100
f8979ddc 804f88fa 804e4196 00000000 00000000 nt!PspSystemThreadStartup+0x34
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16


STACK_COMMAND: kb

FOLLOWUP_IP:
nt!ExFreePoolWithTag+2be
8054bb41 83f801 cmp eax,1

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: nt!ExFreePoolWithTag+2be

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntoskrnl.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 45e55172

FAILURE_BUCKET_ID: 0x19_20_nt!ExFreePoolWithTag+2be

BUCKET_ID: 0x19_20_nt!ExFreePoolWithTag+2be

Followup: MachineOwner
---------


From the second of the day

BugCheck 1000008E, {c0000005, 8054b739, ba1784c4, 0}

Unable to load image mfehidk.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for mfehidk.sys
*** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+fd )

Followup: Pool_corruption

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 8054b739, The address that the exception occurred at
Arg3: ba1784c4, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
nt!ExDeferredFreePool+fd
8054b739 8913 mov dword ptr [ebx],edx

TRAP_FRAME: ba1784c4 -- (.trap 0xffffffffba1784c4)
ErrCode = 00000002
eax=e2dd3c08 ebx=00000000 ecx=e2dd4010 edx=0000003c esi=823f2050 edi=000001ff
eip=8054b739 esp=ba178538 ebp=ba178578 iopl=0 nv up ei ng nz ac pe cy
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010297
nt!ExDeferredFreePool+0xfd:
8054b739 8913 mov dword ptr [ebx],edx ds:0023:00000000=????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0x8E

PROCESS_NAME: mcods.exe

LAST_CONTROL_TRANSFER: from 8054b71e to 8054b739

STACK_TEXT:
ba178578 8054b71e e2e10c00 ba1786b0 8000000b nt!ExDeferredFreePool+0xfd
ba1785b8 8057640f e2e107f8 00000000 ba178634 nt!ExFreePoolWithTag+0x489
ba1785dc 8057617b 00000000 00000000 00000000 nt!RtlpInheritAcl+0x76
ba1786b8 80576458 00000000 e177a738 ba178710 nt!RtlpNewSecurityObject+0x485
ba1786e4 805768fb 00000000 00000000 ba178710 nt!SeAssignSecurity+0x4f
ba178714 80576941 ba178738 00000000 e24786b8 nt!ObAssignSecurity+0x35
ba1787fc 8059de7f e24786b8 ba178738 00000000 nt!ObInsertObject+0x4da
ba17883c 8059deaa e171ade0 00000003 e24786b8 nt!SeCopyClientToken+0x4d
ba178860 8056fd85 e171ade0 ba972dd0 00000000 nt!SepCreateClientSecurity+0x83
ba178898 ba960029 81e5f328 ba972dd0 00000000 nt!SeCreateClientSecurity+0x39
WARNING: Stack unwind information not available. Following frames may be wrong.
ba1788dc ba95dc31 e17caa68 81a56000 81a801c0 mfehidk+0xe029
ba1788f0 ba95dc97 81a56000 82157360 42900019 mfehidk+0xbc31
ba178914 ba958f02 82157360 42900019 00000000 mfehidk+0xbc97
ba178964 ba958f99 81fcd2f0 8220ad38 81fcd2f0 mfehidk+0x6f02
ba17897c ba95963d 8220aba8 8220ad38 82157360 mfehidk+0x6f99
ba178a14 ba967167 82157360 8220aba8 ba178a4c mfehidk+0x763d
ba178a24 ba9671b7 ba178a34 82190da0 81fcd1f0 mfehidk+0x15167
ba178a4c 804e37f7 81fcd1f0 8220aba8 8220aba8 mfehidk+0x151b7
ba178a5c 80570a29 8238c8e8 81ea55e4 ba178c04 nt!IopfCallDriver+0x31
ba178b3c 8056356c 8238c900 00000000 81ea5540 nt!IopParseDevice+0xa12
ba178bc4 8056769a 00000000 ba178c04 00000040 nt!ObpLookupObjectName+0x56a
ba178c18 80570f03 00000000 00000000 178c8801 nt!ObOpenObjectByName+0xeb
ba178c94 80570fd2 01c6e620 80100180 01c6e5c0 nt!IopCreateFile+0x407
ba178cf0 80571108 01c6e620 80100180 01c6e5c0 nt!IoCreateFile+0x8e
ba178d30 804de7ec 01c6e620 80100180 01c6e5c0 nt!NtCreateFile+0x30
ba178d30 7c90eb94 01c6e620 80100180 01c6e5c0 nt!KiFastCallEntry+0xf8
01c6e618 00000000 00000000 00000000 00000000 0x7c90eb94


STACK_COMMAND: kb

FOLLOWUP_IP:
nt!ExDeferredFreePool+fd
8054b739 8913 mov dword ptr [ebx],edx

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: nt!ExDeferredFreePool+fd

FOLLOWUP_NAME: Pool_corruption

IMAGE_NAME: Pool_Corruption

DEBUG_FLR_IMAGE_TIMESTAMP: 0

MODULE_NAME: Pool_Corruption

FAILURE_BUCKET_ID: 0x8E_nt!ExDeferredFreePool+fd

BUCKET_ID: 0x8E_nt!ExDeferredFreePool+fd

Followup: Pool_corruption
---------


Thoughts?

Edited by Holy Moses, 23 May 2008 - 10:50 PM.


#6 usasma

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Posted 24 May 2008 - 07:20 AM

From the memory dumps I'd start looking at your McAfee as being the likely culprit - although a virus infection could cause the same issues.

So, first try a couple of these free, online scans to ensure that your system is clean:

Be advised that some of these scanners will pickup things in "quarantine" from other anti-virus programs - so review the results carefully:

http://housecall.trendmicro.com
http://www.pandasecurity.com/homeusers/solutions/activescan/
http://www.kaspersky.com/virusscanner
http://www.bitdefender.com/scan8/ie.html
http://support.f-secure.com/enu/home/ols.shtml
http://us.mcafee.com/root/mfs/default.asp
http://onlinescan.avast.com/
http://ca.com/us/securityadvisor/virusinfo/scan.aspx
http://www.eset.com/onlinescan/

<links compiled on 02/14/2008>


Then try uninstalling your McAfee, rebooting, and either reinstalling the McAfee or installing other protection in it's place.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 Holy Moses

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Posted 29 May 2008 - 08:56 PM

TRAVESTY STRIKES as I write this from my wife's computer.

My computer started acting weirder. It started just shutting down (no BSOD, just "blip" -- gone). Then when I'd reboot I'd get the black screen with the blinking caps lock key.

Eventually the computer would boot normally. But then BLIP -- done. I eventually got to the point where I could uninstall McAfee and then I prepared to reinstall my drivers. Once McAfee uninstalled, the computer would not reboot. It shut down fine, but then went to the blinking caps lock key.

I got it to start once or twice, but it BLIPPED OUT both times. No BCOD. Just .... gone....

Now the computer won't boot at all. I'm to the point where I just want to scrap it and start over. The computer should still be fine. The hard drive is only a few months old. HELP!

#8 Holy Moses

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Posted 06 July 2008 - 07:55 PM

Okay -- it's been about 8 weeks since the last post. Any ideas guys?

Here's the sequence of events currently.

I can boot up if the computer has been off for a while (hours). I can get windows to load into safe mode. About 3 or 4 minutes in, the system will freeze.

Turning the computer off and restarting it is a comedy of errors.

Scenario 1 -- computer starts, and then shuts off (within 5 seconds)

Scenario 2 -- computer starts, no splash screen (Dell, Windows or other), and the caps lock light blinks

Scenario 3 -- same as scenario 2, except accompanied by "beeping" or the num lock and scroll lock lights blink instead of the caps lock light -- the change of pace is nice.

I'm fairly sure I'm totally f-ed here.

#9 Budapest

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Posted 06 July 2008 - 08:00 PM

Try running chkdsk from the Recovery Console.

Insert the Windows XP CD into the CD drive, and then restart the computer. Click to select any options that are required to start the computer from the CD drive if you are prompted. When the "Welcome to Setup" screen appears, press R to start the Recovery Console. If you have a dual-boot or multiple-boot computer, select the installation that you must access from the Recovery Console. When you are prompted, type the Administrator password. If the administrator password is blank, just press ENTER.

Type: chkdsk /r

It's important to have a space before the "/".

To exit the Recovery Console and restart the computer, type exit at the command prompt, and then press ENTER.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#10 hamluis

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Posted 07 July 2008 - 09:53 AM

I would have completed a clean install by now...if I ever had anything wrong which took more than 7 days to eliminate :thumbsup:.

My normal progression (for basic maintenance) would be: chkdsk /r, then repair install (if chkdsk /r failed to rectify), then clean install (if all previous attempts have not brought satisfaction).

Especially so if I could not rule out the possibility of malware/infection.

The problem is that malware infection/disruption...can occur as easily as driver corruption, which makes it difficult to troubleshoot (particularly if system has boot problems).

Louis

#11 freaky1

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Posted 16 December 2009 - 06:19 PM

I know this is old, but I know exactly what this is. It's actually a design flaw with this model. The "C" panel has tabs on it to help hold it in place. One of those tabs physically touches a chip on the motherboard. http://en.wikipedia.org/wiki/Dell_Inspiron explains it under the problems section with the motherboard. When I had this problem, I had continued to use it until it was completely dead and replacing the chip did nothing. However I bought a cheap motherboard on ebay in the early phase of the problem and was able to just resolder the existing chip and it has worked great ever since (until today which is how I came across this). It looks like Dell will repair this problem for free as of 2007. I know it says 5150 Inspirons, but I have a 5100 with a 5150 motherboard inside, so it could be the same issue.




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