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External Hard drive Question

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#1 Selahgal


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Posted 21 April 2008 - 02:14 PM

We got a Maxtor One Touch II External Hard drive and backed up our hard drive before moving in case something happened to our computer in the move. The computers made it ok, so we just put the external hard drive away.

Now I want to examine this external hard drive to see if we can restore the information/data to our current computer, perhaps in a folder by itself, but none of the information on it is readable. Plus, it has been two years and I am getting an error message that it is not longer compatible. It says, it is currently using a common windows file system, FAT32 and for optimal performance it recommends reformatting the drive to the most current windows file system, NTFS. But reformatting would wipe it clean! Yet I can't get past this message! It only offers FORMAT or CANCEL.

I should probably contact Maxtor Support, but thought I'd throw the question out here in case there was a geek wizard around who had an answer for me! My goal after recovering the files on the external hard drive is to keep it hooked up and back up my hard drive regularly.

Thanks for any and all assistance!!

Edited by garmanma, 21 April 2008 - 03:27 PM.
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#2 garmanma


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Posted 21 April 2008 - 05:09 PM

It's not the hard drive, it's what you selected on how to back up. You have 2 choices, comprehensive or duplicate

"Retrospect allows for two modes of backup called Comprehensive and Duplicate. The backup files created by Retrospect when doing Comprehensive backups are compressed automatically and their format is such that they are not accessible directly.. Only with Retrospect can the administrator of the PC access all the backed up files and restore any particular file or files back to the PC. Comprehensive backup creates restore points so that the user can for example create a backup for each day of the week rather than simply overwriting the previous backup."

Try to determine which method you used and locate the user manual and see what they say about retrieving a back up

Edited by garmanma, 21 April 2008 - 05:10 PM.

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