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Google Infected/hijacked


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#1 rickd1956

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Posted 20 April 2008 - 07:41 PM

When I go to the Google website and query, I get ad-based returns. Examples include monstermarketplace, AZlinks, cellytonez, toseekA, webcrawler, etc.

I am running XP Home on a Dell Dimension. I use Norton and Counter Spy, along with Super Antispyware free edition. I've run multiple scans and have not resolved the problem. I also ran Malwarebytes yesterday and the problem is still on my PC.

Any help would be appreciated.
Thanks
Rick

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#2 boopme

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Posted 20 April 2008 - 10:43 PM

Hello and welcome...
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Acan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

NEXT:
Reboot into safe Mode . Perform a Complete Scan on the PC with Super Antispyware and also post that log.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.

Edited by boopme, 20 April 2008 - 10:45 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 rickd1956

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Posted 30 April 2008 - 08:03 PM

Malwarebytes' Anti-Malware 1.11
Database version: 694

Scan type: Quick Scan
Objects scanned: 60732
Time elapsed: 23 minute(s), 57 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2.1 (Adware.PopCap) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/30/2008 at 01:23 AM

Application Version : 4.0.1154

Core Rules Database Version : 3442
Trace Rules Database Version: 1434

Scan type : Complete Scan
Total Scan Time : 03:46:52

Memory items scanned : 185
Memory threats detected : 0
Registry items scanned : 5158
Registry threats detected : 0
File items scanned : 93279
File threats detected : 40

Adware.Tracking Cookie
C:\Documents and Settings\Wendi\Cookies\wendi@specificclick[2].txt
C:\Documents and Settings\Wendi\Cookies\wendi@earthlink.122.2o7[1].txt
C:\Documents and Settings\Wendi\Cookies\wendi@s.clickability[2].txt
C:\Documents and Settings\Wendi\Cookies\wendi@sales.liveperson[2].txt
C:\Documents and Settings\Wendi\Cookies\wendi@collective-media[1].txt
C:\Documents and Settings\Wendi\Cookies\wendi@adlegend[1].txt
C:\Documents and Settings\Wendi\Cookies\wendi@fastclick[2].txt
C:\Documents and Settings\Wendi\Cookies\wendi@tracking.foxnews[2].txt
C:\Documents and Settings\Wendi\Cookies\wendi@ads.telegraph.co[1].txt
C:\Documents and Settings\Wendi\Cookies\wendi@insightexpressai[1].txt
C:\Documents and Settings\Wendi\Cookies\wendi@43518785[1].txt
C:\Documents and Settings\Wendi\Cookies\wendi@zedo[1].txt
C:\Documents and Settings\Wendi\Cookies\wendi@overture[2].txt
C:\Documents and Settings\Wendi\Cookies\wendi@ad[3].txt
C:\Documents and Settings\Wendi\Cookies\wendi@trafficmp[1].txt
C:\Documents and Settings\Wendi\Cookies\wendi@indextools[2].txt
C:\Documents and Settings\Wendi\Cookies\wendi@adrevolver[3].txt
C:\Documents and Settings\Wendi\Cookies\wendi@anad.tacoda[1].txt
C:\Documents and Settings\Wendi\Cookies\wendi@richmedia.yahoo[1].txt
C:\Documents and Settings\Wendi\Cookies\wendi@apmebf[1].txt
C:\Documents and Settings\Wendi\Cookies\wendi@adrevolver[2].txt
C:\Documents and Settings\Wendi\Cookies\wendi@revenue[2].txt
C:\Documents and Settings\Wendi\Cookies\wendi@bs.serving-sys[2].txt
C:\Documents and Settings\Wendi\Cookies\wendi@media.legacy[1].txt
C:\Documents and Settings\Wendi\Cookies\wendi@adinterax[2].txt
C:\Documents and Settings\Wendi\Cookies\wendi@interclick[2].txt
C:\Documents and Settings\Wendi\Cookies\wendi@serving-sys[1].txt
C:\Documents and Settings\Wendi\Cookies\wendi@ads.addynamix[2].txt
C:\Documents and Settings\Wendi\Cookies\wendi@tribalfusion[2].txt
C:\Documents and Settings\Wendi\Cookies\wendi@adserver.pollstar[2].txt
C:\Documents and Settings\Wendi\Cookies\wendi@burstnet[1].txt
C:\Documents and Settings\Wendi\Cookies\wendi@ad.yieldmanager[2].txt
C:\Documents and Settings\Wendi\Cookies\wendi@questionmarket[2].txt
C:\Documents and Settings\Wendi\Cookies\wendi@edge.ru4[2].txt
C:\Documents and Settings\Wendi\Cookies\wendi@media.adrevolver[1].txt
C:\Documents and Settings\Wendi\Cookies\wendi@revsci[1].txt
C:\Documents and Settings\Wendi\Cookies\wendi@www.burstbeacon[2].txt
C:\Documents and Settings\Wendi\Cookies\wendi@tacoda[1].txt
C:\Documents and Settings\Wendi\Cookies\wendi@www.burstnet[1].txt
C:\Documents and Settings\Wendi\Cookies\wendi@media6degrees[1].txt

#4 boopme

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Posted 30 April 2008 - 08:12 PM

And your symptoms still exist?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 rickd1956

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Posted 04 May 2008 - 09:08 PM

I just checked Google and various searches seem to give the correct results. However, when you click on the link, it sends me to a completely different website.
I also cannot access this websiste and various others (such as our Bank of America homepage) on my home PC. I get the "Cannot find server" message or it sends me to an Earthlinkfinder.com page. The PC seems to be running very sluggishly too.
I'm using my laptop to access this site tonight.

#6 DaChew

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Posted 04 May 2008 - 09:20 PM

http://www.bleepingcomputer.com/files/lspfix.php

download this program

http://www.bleepingcomputer.com/tutorials/using-lsp-fix-to-remove-spyware/

read the guide

note:

This program should only be used under the supervision of an advanced computer user.

if you don't feel up to this then there are plenty of experts in the hijackthis forum
Chewy

No. Try not. Do... or do not. There is no try.

#7 rickd1956

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Posted 04 May 2008 - 09:50 PM

Chewy
Thanks for the quick response.
I cannot access this website on my infected PC-thus I cannot download that program.
Any suggestions?

#8 DaChew

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Posted 04 May 2008 - 09:53 PM

I couldn't access the web either with the computer I was fixing, I used a usb drive
Chewy

No. Try not. Do... or do not. There is no try.

#9 rickd1956

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Posted 04 May 2008 - 09:57 PM

Think I could download the program to a flash drive and then transfer it to my home PC?

#10 DaChew

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Posted 04 May 2008 - 10:22 PM

http://www.bleepingcomputer.com/forums/ind...Disinfector.exe

see this thread for using a usb drive on an infcted computer
Chewy

No. Try not. Do... or do not. There is no try.

#11 rickd1956

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Posted 04 May 2008 - 10:26 PM

Thanks
I'll work on this tomorrow-bedtime now.

#12 rickd1956

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Posted 05 May 2008 - 09:21 PM

I ran the Winsock repair utility. It stated that no problems were found.
The 4 files it found were:
mswsock.dll
winrnr.dll
mdnsNSP.dll
rsvpsp.dll

We still have the issue as stated previously.....aarrgghh....

#13 DaChew

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Posted 05 May 2008 - 09:37 PM

Updated 5th May 9pm

SDFix

http://www.bleepingcomputer.com/forums/t/131299/how-to-use-sdfix/


use F8 only for safe mode
Chewy

No. Try not. Do... or do not. There is no try.

#14 rickd1956

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Posted 05 May 2008 - 09:49 PM

Thanks
I'll give it a run and get back with you when I get back in town Wednesday.
Rick

#15 rickd1956

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Posted 15 May 2008 - 10:17 PM

Chewy
It looks like everything is working again properly!
Thanks a bunch.
Rick




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