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Symantec Email Proxy And Virus Infection


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#1 hly

hly

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Posted 20 April 2008 - 07:39 AM

Hello,

My name is Ho and i am having problems with my pc. Everytime i boot up my pc, i get constant symantec email proxyopo ups which is extremely is annoying. I have tried to run scans woth Norton and Mcafee but there were no solutions to my problems. In fact after those scans, i found out that my pc was infected with trojan.vondo and trojan.killav.

I ran scans with SUPERAntiSpyware, Kaspersky online scanner and HJT and found out more viruses. I have attached the scan logs for you. I am not sure on how to deal with the issue. Would greatly appreciate your advise and help!

Many Thanks
Ho

Attached Files



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#2 Billy O'Neal

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Posted 05 May 2008 - 12:39 PM

Hello hly. :thumbsup: to BleepingComputer.com

My name is Billy O'Neal and I will be helping you. (Billy or Bill is fine)

We apologize for the delay in response we get overwhelmed at times but we are trying our best to keep up.
If you have since resolved the original problem you were having would appreciate you letting us know If not please perform the following below so I can have a look at the current condition of your machine.

Thanks and again sorry for the delay.

If you still would like help, please follow the following instructions:

Please download Deckard's System Scanner (DSS) and save to your Desktop.
alternate download site

DSS will do the following:
  • Create a new System Restore point in Windows XP and Vista.
  • Clean your Temporary Files, Downloaded Program Files, Internet Cache Files, and empty the Recycle Bin on all drives.
  • Check some important areas of your system and produce a report for an analyst to review.
  • Automatically run HijackThis. It will also install and place a shortcut to HijackThis on your desktop if you do not already have it installed. So if HijackThis is not installed and DSS prompts you to download it, please answer yes.
You must be logged onto an account with administrator privileges when using.
  • Close all applications and windows.
  • Double-click on dss.exe to run it and follow the prompts.
  • If your anti-virus or firewall complains, please allow this script to run as it is not
    malicious.
  • When the scan is complete, two text files will open in Notepad:
    • main.txt <- this one will be maximized
    • extra.txt <- this one will be minimized
  • If not, they both can be found in the C:\Deckard\System Scanner folder.
  • Please copy (Ctrl+C) and paste (Ctrl+V) the contents of main.txt and extra.txt in your next reply.
-- When running DSS, some firewalls may warn that it is trying to access the Internet especially if your asked to download the most current version of HijackThis. Please ensure that you allow it permission to do so.
-- If you get a warning from your anti-virus while DSS is scanning, please allow DSS to continue as the scan is not harmful.



Next
Please do an online scan with Kaspersky WebScanner

Click on Accept Button

You will be promted to install an ActiveX component from Kaspersky, Click Yes.
  • The program will launch and then begin downloading the latest definition files:
  • Once the files have been downloaded click on NEXT
  • Now click on Scan Settings
  • In the scan settings make that the following are selected:
    • Scan using the following Anti-Virus database:
    Extended (if available otherwise Standard)
    • Scan Options:
    Scan Archives
    Scan Mail Bases
  • Click OK
  • Now under select a target to scan:Select My Computer
  • This will program will start and scan your system.
  • The scan will take a while so be patient and let it run.
  • Once the scan is complete it will display if your system has been infected.
    • Now click on the Save as Text button:
  • Save the file to your desktop.
  • Copy and paste that information in your next post.

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