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Am I Infected ? What Do I Do ?


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#1 pj29340

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Posted 18 April 2008 - 10:27 PM

I am having some major problems right now. The biggest thing I am facing right now is my " START " icon is not appearing so I am limited as to how I begin to address all the problems.
Would appreciate any and all advice.


Mod Edit: Topic moved to more appropriate forum~ TMacK

Edited by TMacK, 18 April 2008 - 10:58 PM.


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#2 Farbar

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Posted 19 April 2008 - 06:51 AM

Hi pj29340,

Could you please explain the problem clearly.

I happen to know your topic is moved from another forum to this one but may people get confused and think you have started a topic here but it is moved. That might be the reason you have not yet got any reply.

#3 pj29340

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Posted 19 April 2008 - 09:19 AM

I actually have many problems and they are getting worse by the day. I can still connect to the internet via Firefox but IE will not connect.
I could not do what you suggested earlier as my " START " icon is not appearing therefore I cannot access the control panel.
I have lost all video and audio capabilities. My router for my laptop is also not working properly and cannot connect through the laptop.
I hope this gives you an idea of what is going on.

#4 Farbar

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Posted 21 April 2008 - 02:42 AM

Hi again,

No reply yet?

To begin with you can download a utility called dial-a-fix from here: http://wiki.djlizard.net/Dial-a-fix
Put a check mark in all sections and press Go button.

#5 pj29340

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Posted 21 April 2008 - 07:10 AM

Thanks very much Farbar. I will give it a try..

#6 Farbar

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Posted 21 April 2008 - 11:27 AM

You are welcome. May be others (members, moderators and advisors) could also help you to determine if you are infected.

#7 pj29340

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Posted 21 April 2008 - 09:51 PM

I ran the Dial-A-Fix but no changes. Any other suggestions ?

#8 boopme

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Posted 21 April 2008 - 11:28 PM

What is your operating system?
Also what antivirus/spyware tools are installed aand were scans done?

Also please run this scan and post a report back.
2000/XP/2003/Vista
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Acan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
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#9 pj29340

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Posted 22 April 2008 - 10:18 PM

I tried to download the program you suggested but it would not download properly.

#10 boopme

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Posted 23 April 2008 - 07:35 PM

What is your operating system?
Also what antivirus/spyware tools are installed aand were scans done?


Please try to run a Online scan and post back the results
BitDefender Online Scanner
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 pj29340

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Posted 23 April 2008 - 10:20 PM

Could not run the scan you asked for as it requested to be run in Internet Explorer and I cannot connect to IE' although I can connect through Firefox.
I am running the AVG program and Spyware Doctor.




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