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Antispywaremaster - Need Help Removing


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19 replies to this topic

#16 boopme

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Posted 22 April 2008 - 07:40 PM

Hello it did not run in Safe Mode. Try running step 2 Of Smitfraud Fix again please. Sorry you are having difficulty.
How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.


Your screen will say Safe Mode in the 4 corners in white letters.

If you do not enter than don't scan and post back. If the infection is preventing Safe Mode we will move on to something else. You should also run Mbam again.
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#17 Nancy V

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Posted 22 April 2008 - 09:23 PM

Hi,

I have tried to get in to safe move almost a half dozen times now, but nothing works : (

I ran MalwareBytes again, but it said nothing found.

Who on earth invents these horrible things???

#18 boopme

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Posted 22 April 2008 - 09:29 PM

It appears that something is protecting it, a driver or perhaps a service. Forcing safe mode is too dangerous to attempt.

The tools needed to remove this are available under supervision thru here.
Please follow the instructions in this tutorial for posting a HijackThis Log.
Preparation Guide for use before posting a HijackThis Log

After you have created it,post the log here HijackThis Logs and Malware Removal and NOT in this topic,thanks.

Click on New Topic and copy/paste the entire log into the reply. Give it a relevant title.
Once you have posted the log DO NOT reply to it or change it until contacted or advised to do so by the HJT Team tech.
Should you have any other questions about this ask those here.

Thank you
boopme
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#19 Nancy V

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Posted 23 April 2008 - 08:44 PM

Hi,

I have posted the HJT log under the HJT forum. Topic "For Boopme Re: NancyV"

thanks!

#20 Orange Blossom

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Posted 23 April 2008 - 08:54 PM

Hello Nancy V,

I have retitled your HJT topic to Smitfraud et. al. Cannot boot into Safe Mode so the HJT team has a better idea of what the issue is. I also edited the post so that the link to this topic was included.

Now that you have posted your HJT log here: http://www.bleepingcomputer.com/forums/t/143449/smitfraud-et-al-cannot-boot-into-safe-mode/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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