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Can't Connect To The Internet


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3 replies to this topic

#1 thomasbonar

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Posted 18 April 2008 - 12:09 PM

I recently upgraded to XP Home edition from ME.
I never had any problem connecting to the internet before, but now I do.
I have been on the phone with people from microsoft and have tried all sorts of things to get connected. Nothing has worked.
They try to tell me that it might be a problem with my modem, but it always worked fine before.
I am a novice to all of this and am completly frustrated.

Has anyone encountered this problem and been able to solve it?

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#2 Samsbc12

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Posted 18 April 2008 - 12:18 PM

I recently upgraded to XP Home edition from ME.
I never had any problem connecting to the internet before, but now I do.
I have been on the phone with people from microsoft and have tried all sorts of things to get connected. Nothing has worked.
They try to tell me that it might be a problem with my modem, but it always worked fine before.
I am a novice to all of this and am completly frustrated.

Has anyone encountered this problem and been able to solve it?



Right Click on my computer -> Manage -> go to device manger

Do you see anything with a yellow ! point or a red x? Does anything show up under network adapters?

#3 Farbar

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Posted 18 April 2008 - 12:58 PM

Hi thomasbonar,

Welcome to Bleepping Computer.

After following the suggestion given by Sambc12 you may want to let us know your findings.

Could you tell us also if you have a firewall other than Windows firewall?

#4 extremeboy

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Posted 18 April 2008 - 09:47 PM

I recently upgraded to XP Home edition from ME.
I never had any problem connecting to the internet before, but now I do.
I have been on the phone with people from microsoft and have tried all sorts of things to get connected. Nothing has worked.
They try to tell me that it might be a problem with my modem, but it always worked fine before.
I am a novice to all of this and am completly frustrated.

Has anyone encountered this problem and been able to solve it?



Right Click on my computer -> Manage -> go to device manger

Do you see anything with a yellow ! point or a red x? Does anything show up under network adapters?


Look under network adapters and if you see your network with a X over it, right click and then press enable. Like what farbar said can you tell us what firewall you are using. When I was using comodo Firewall pro I couldn't acess the interenet, however once I uninstalled it, my internet connection was back.
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

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