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Laptop Gone Wrong


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7 replies to this topic

#1 qutey

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Posted 16 April 2008 - 12:06 AM

Hi!

I've done practically everthing to solve the problem on my laptop.
I have a:
Gateway
Genuine Intel ® CPU
T2050 @ 1.60Ghz
1.60GHz. 960 MB of RAM

Microsoft Windows XP SP2

Anyway's, I had some malware on my laptop, I kept getting this pop-up from my
icons on the bottom right of the screen. So I downloaded a few software from here
to rid of the Malware, which worked, my comp is running
ok now. But then for some odd reason after a few scans and using Spybot my speakers
stopped working. They were working properly before but now it say's that they are not
detected...>.<

So can someone please help, may I still be infected by something?
I did a few restores after and now I can't re-install the software which
I had originally received with my laptop disk.

Thanks.

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#2 quietman7

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Posted 16 April 2008 - 08:45 AM

You may need to post in another forum in regards to your speaking problem as I doubt that issue was related to your malware problem.

So I downloaded a few software from here
to rid of the Malware

Exactly what programs did you do use?
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#3 qutey

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Posted 18 April 2008 - 02:49 PM

You may need to post in another forum in regards to your speaking problem as I doubt that issue was related to your malware problem.

So I downloaded a few software from here
to rid of the Malware

Exactly what programs did you do use?


It's only the re-installation disk "Windows XP Media Center Ver. 2005."
I had restored the laptop but the same problem still occurs.

P.S.
Can't place this under the "malware" topic, say's I don't have permission. >.<


Thanks.

Edited by qutey, 18 April 2008 - 02:53 PM.


#4 quietman7

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Posted 18 April 2008 - 10:47 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Acan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

Please download ATF Cleaner by Atribune & save it to your desktop. DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#5 qutey

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Posted 21 April 2008 - 06:35 PM

Ok. I had 10 Ad-awares detected. >.<

#6 quietman7

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Posted 22 April 2008 - 08:10 AM

Please post the scan logs from MBAM and SAS? Also let me know how your computer is running?
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#7 qutey

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Posted 26 April 2008 - 05:37 PM

Please post the scan logs from MBAM and SAS? Also let me know how your computer is running?



Malwarebytes' Anti-Malware 1.11
Database version: 686

Scan type: Quick Scan
Objects scanned: 31931
Time elapsed: 5 minute(s), 21 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)










SAV

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/26/2008 at 03:42 PM

Application Version : 4.0.1154

Core Rules Database Version : 3442
Trace Rules Database Version: 1434

Scan type : Complete Scan
Total Scan Time : 02:27:02

Memory items scanned : 155
Memory threats detected : 0
Registry items scanned : 3910
Registry threats detected : 0
File items scanned : 30066
File threats detected : 2

Adware.Tracking Cookie
C:\Documents and Settings\Owner\Cookies\owner@atdmt[1].txt
C:\Documents and Settings\Owner\Cookies\owner@ad.yieldmanager[1].txt






Sorry I took so long, for somereason now it's not detecting my wireless router so, I have to connect
my laptop directly. Speakers still aren't detected.

Anyway's the above is what I came up with, laptop is running smoothly in other words, doesn't act funny like it use too.

#8 quietman7

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Posted 26 April 2008 - 05:45 PM

As I said previously, you can start a new topic in the XP forum in regards to your speaker problem.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

To protect yourself against malware and reduce the potential for re-infection, be sure to read:
• "Simple and easy ways to keep your computer safe".
• "How did I get infected?, With steps so it does not happen again!".
• "Best Practices - Internet Safety for 2008".
• "Hardening Windows Security - Part 1 & Part 2".
• "IE Recommended Minimal Security Settings".
.
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