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Keyboard Not Working, Bsod


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#1 Watounment

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Posted 15 April 2008 - 10:26 AM

I hope someone here can help me with this frustrating problem that began about a week ago. My keyboard will suddenly stop working, except for the backspace and spacebar keys, and within a few minutes I will get a BSOD that reads IRQL_NOT_LESS_OR_EQUAL. To my understanding, this means that either the CPU is overheating, there's a hardware failure, or I have bad RAM. Because my keyboard always had this strange failure minutes before the blue screen, I tried a different keyboard with the same result.Currently, the keyboard is plugged into a different USB port, but I don't know if this will fix the problem. I've yet to try a ps/2 keyboard. I've also been monitoring my CPU temperatures, and they've stayed between 30C and 40C depending on what I am currently doing. Does anyone have any suggestions on what I should do next? Your help is much appreciated.

EDIT: Changing the USB port it is connected to didn't help either, I'm still getting the BSOD. Would it be helpful to attach the dumps from the minidump folder? Also, should I try a ps/2 keyboard?

Also, I seem to be getting the BSOD while I'm running Microsoft Visual C++ 2008 Express Edition.

Edited by Watounment, 15 April 2008 - 11:57 AM.


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#2 hamluis

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Posted 15 April 2008 - 12:41 PM

http://ntcompatible.com/thread27803-1.html

Is your mouse a Logitech?

As for the Visual C situation...I'd just remove that software and try to keep focus on one issue at a time. If the situation with the mouse clears up, then reinstall the Visual C program and we can troubleshoot that (probably) from Event Viewer.

Louis

#3 usasma

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Posted 15 April 2008 - 06:03 PM

You can analyze the dump files using this procedure: http://forums.majorgeeks.com/showthread.php?t=35246
Then copy and paste the results here for us to have a look at.

Meanwhile, try a PS2 keyboard to see if it helps.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 Watounment

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Posted 15 April 2008 - 06:34 PM

Both of your responses are much appreciated.

Hamluis, no I don't have a Logitech mouse. It's a Dell mouse that came with the computer.

Usasma, here are the results, and I'll be switching to a ps2 keyboard shortly.


Microsoft ® Windows Debugger Version 6.8.0004.0 X86
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini041508-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 2) UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 2600.xpsp_sp2_gdr.070227-2254
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055a620
Debug session time: Tue Apr 15 11:54:53.671 2008 (GMT-4)
System Uptime: 0 days 0:50:56.309
Loading Kernel Symbols
................................................................................................................................................
Loading User Symbols
Loading unloaded module list
........................
Unable to load image npkcusb.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for npkcusb.sys
*** ERROR: Module load completed but symbols could not be loaded for npkcusb.sys
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000000A, {16, 2, 0, 804e469a}

Unable to load image sptd.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for sptd.sys
*** ERROR: Module load completed but symbols could not be loaded for sptd.sys


Probably caused by : npkcusb.sys ( npkcusb+1609 )

Followup: MachineOwner
---------

kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 00000016, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: 804e469a, address which referenced memory

Debugging Details:
------------------




READ_ADDRESS: 00000016

CURRENT_IRQL: 2

FAULTING_IP:
nt!KeSetEvent+30
804e469a 66394616 cmp word ptr [esi+16h],ax

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0xA

PROCESS_NAME: Idle

LAST_CONTROL_TRANSFER: from b77de609 to 804e469a

STACK_TEXT:
8055016c b77de609 880aa170 00000000 00000000 nt!KeSetEvent+0x30
WARNING: Stack unwind information not available. Following frames may be wrong.
8055018c b77ddb04 00000004 8816c0e7 89534cd8 npkcusb+0x1609
805501e8 804e3d38 880430e0 8816c008 886905d8 npkcusb+0xb04
80550218 b9eb3ee5 8816c008 887eb620 894e8028 nt!IopfCompleteRequest+0xa2
80550280 b9eb4b57 89534cd8 00000000 894e87d8 USBPORT!USBPORT_CompleteTransfer+0x373
805502b0 b9eb5754 026e6f44 894e80e0 894e80e0 USBPORT!USBPORT_DoneTransfer+0x137
805502e8 b9eb6f6a 894e8028 804e2eb4 894e8230 USBPORT!USBPORT_FlushDoneTransferList+0x16c
80550314 b9ec4fb0 894e8028 804e2eb4 894e8028 USBPORT!USBPORT_DpcWorker+0x224
80550350 b9ec5128 894e8028 00000001 8979852c USBPORT!USBPORT_IsrDpcWorker+0x37e
8055036c f74eaa9e 894e864c 6b755044 00000000 USBPORT!USBPORT_IsrDpc+0x166
805503ac 804dbbd4 894e864c 894e8028 00000000 sptd+0x11a9e
805503d0 804dbb4d 00000000 0000000e 00000000 nt!KiRetireDpcList+0x46
805503d4 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x26


STACK_COMMAND: kb

FOLLOWUP_IP:
npkcusb+1609
b77de609 ?? ???

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: npkcusb+1609

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: npkcusb

IMAGE_NAME: npkcusb.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4552cf72

FAILURE_BUCKET_ID: 0xA_npkcusb+1609

BUCKET_ID: 0xA_npkcusb+1609

Followup: MachineOwner
---------

EDIT: I googled npkcusb.sys, and apparently it's a game causing the problems. I saw a few topics saying USB keybaords might not work well with it. I'll try a ps2 keyboard, which will hopefully solve the issue, but this is very strange seeing as how I've played this same game for many years with no issues at all. I'm hoping you can still look over the results and give me your opinion as well.

Edited by Watounment, 15 April 2008 - 06:49 PM.


#5 hamluis

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Posted 15 April 2008 - 06:41 PM

FWIW: http://www.file.net/process/npkcusb.sys.html

Louis

#6 usasma

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Posted 15 April 2008 - 06:48 PM

DIT: I googled npkcusb.sys, and apparently it's a game causing the problems. I saw a few topics saying USB keybaords might not work well with it.


That sounds like it to me! A PS2 should fix it, but as there are issues with USB I'd suggest avoiding all USB devices when playing it (just to be safe).
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 Watounment

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Posted 15 April 2008 - 06:50 PM

Alright, thanks for your help. Hopefully this will solve my problem and now I'll be able to try and figure out what's wrong on my own by analyzing the dumps. Again, thank you both for your help.




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