Posted 15 April 2008 - 04:08 AM
Some friends asked me to help with their computer, it's a dell running Win98 ME. The desktop and icons have been replaced, the icons on the new desktop do not work. The start button does not function. IE will not start, getting into programs through the tool bar doesn't work, I can start a scan disk but it loops, never going beyond 5% before restarting, same thing with defrag. They have Norton installed but it won't start. They use dial up but their dial up connection is no longer there and it won't let me create a new one.A couple of things I tried gave me the warning that I needed administrative rights to proceed.
What I've done so far, tried scan disk, disk defrag, a million other things, finally pulled their hard drive out, switched it to slave, threw it into one of my old computers and ran a couple of virus detectors including Mcaffee online and Norton, no viruses found.
I guess the only way I could install a program is to put their hard drive back into my machine, place the program on their hard drive, put their hard drive back into their computer, start in safe mode and install. Any help anyone can give me would be most appreciated.