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Not Great With Computers And I Have A Huge Problem


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#1 StephanieID

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Posted 14 April 2008 - 02:22 PM

OK, so whenever I'm using IE a little pop up comes up and says

"System Error! Your system is infected with dangerous virus! Note: Strongly recommended to install antispyware program to clean your system and avoid total crash of your computer! Click OK to download the antispyware. (Recommended)"


So, then I run my McAffee Virus Scan and nothing shows up. I go to Google and search to see if there's anything related posted online somewhere. Then my search results seem weird and the top result says,

"Error! Your browser was highjacked! Some results was changed by porn advertising! You need to clean your system immediately to prevent it. Download the newest software."


I found some advice for removing something similar using Spyware Doctor. If found 240 threats/infections and I removed them all, but that pop up is still showing up, as well as the Google results message. Then I read on here to use HighJack This, so I ran that, and I have the log, but I'm not sure what I'm supposed to do now. I don't know how this happened, and I don't know how to fix it. I'm definitely not super computer saavy, so any help is greatly appreciated. I'm an interior design student and I have to use my laptop constantly for AutoCAD, Photoshop, etc. so this is a huge pain. Please, please, please help.

Thank you.

Edited by Orange Blossom, 14 April 2008 - 02:57 PM.
Moved to more appropriate forum. ~ OB


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#2 SpySentinel

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Posted 14 April 2008 - 03:20 PM

First:

Posted ImagePlease download Malwarebytes' Anti-Malware from Here or Here

Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.



Then:

Please follow the steps below so we can make sure you're cleaned properly:

Download HijackThis™ here:
http://www.trendsecure.com/portal/en-US/th.../hijackthis.php

Click 'Do a System Scan and Save log'. The HJT log will open in notepad. Don't try to fix anything yourself.

Copy and paste the contents of the HJT log into a NEW TOPIC in "HijackThis Logs and Malware Removal"
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

Also include a link to this topic. Please be patient as our HJT team members work on serveral forums.

Also you can read the Preparation Guide for use before posting a HijackThis Log

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My help is always free, but if you can, please Posted Image to help me continue the fight against malware.

#3 Jacee

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Posted 14 April 2008 - 03:21 PM

Hi StephanieID :thumbsup:
It sounds like you're a victim of Vundo/FakeAlert infection. I order to get rid of it, please do this:

Download HijackThis™ here:
http://www.trendsecure.com/portal/en-US/th.../hijackthis.php

Click 'Do a System Scan and Save logfile'.The HJT log will open in notepad.

Copy and paste the contents of the HJT log into a NEW TOPIC in "HijackThis Logs and Malware Removal"
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

Please DO NOT post the HJT log in this topic.

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