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Uninstall Option Lost In Programs And Features


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#1 Guest_RiceoRony_*

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Posted 14 April 2008 - 08:48 AM

Hello again everyone!

I have discovered something most peculiar.

Heres the time line of events:
1.) I reformatted my computer back to factory conditions (Lenovo Thinkpad T61) on 03/25/08
*All I did during this day was install the OS, install microsoft office 2007, install all microsoft updates, install AIM and Windows Messenger Live
2.) On 03/26/08, I installed Counterspy v2 (purchased) and ZA ISS version 7.1.248 on my computer
3.) A few days ago I go to "Programs & Features" and the option to remove or "uninstall" a multitude of programs is not available, the only ones that I can uninstall are ZA ISS version 7.1.248 and other programs installed later (meaning 03/26/2008 to present).
4.) I went to the registry and checked the Uninstall folder, and the only files there are for programs I installed after ZA ISS version 7.1.248, and the values for Adobe Acrobat are changed from (0) to (1).

I do not believe this could be due to any infection since the computer was only formatted less than 2 weeks prior, and to verify I've done scans with ZA ISS, counterspy v2, superantispyware, avg antispyware, **bleep** online, and pandasecurity online.

I've also checked my current HiJack This! log and compared it to the day after formatting (all looks the same)

Did ZA 7.1.248 some how remove all the registry items on accident?

Or, as I've been reading ~25 other forums, is this just bad luck because some program I uninstalled removed all the other registry items for the other programs?

The only programs I've uninstalled PRIOR to 03/26/2008 were:
1.) Driver for my CD/DVD drive because I had to get a new one (reader was out)
2.) Mozilla Firefox because for some reason I always have to install the program 2 times. After the 1st install and reboot, I get this "Chrome Registration Error" for the last 4 years. So I uninstall it, and reinstall. Everything works afterwards.

When I go to the registry (Start>Run>regedit) and locate the folder containing the uninstall information for all the programs (e.g. User Local Machine > Current Version > Microsoft > Windows > Uninstall) the folder is empty except for programs installed after 03/26/2008 (e.g. Zone Alarm, Super antispyware, Adobe Flash player, AVG antispyware, etc.)

Anything installed from the format date (03/25/2008) to 03/26/2008 has the option to Uninstall missing (e.g. Microsoft Office 2007, AIM, MSN Live, Counterspy v2, etc.), also, not all the programs installed between these dates are listed (like the AIM program is not listed with the rest, and it looks pretty funky

For example, if u could see it, programs that I've never seen listed before in the 6 yrs i've used laptops are shown (like preinstalled mCore, mDriver for IBM), the office 2007 items are all broken down into 20 files some listing multiple languages...)

Registry meltdown?

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#2 usasma

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Posted 14 April 2008 - 11:03 AM

From the screenshot, something has monkeyed with a part of your registry. Did you install CounterSpy and ZA with the default settings? Any other installations with other than default settings?
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Guest_RiceoRony_*

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Posted 14 April 2008 - 01:27 PM

Hello usasma!

I installed all programs with default settings, and what makes this peculiar is just in the time course in which it happened. If, for example, it was a malware attack, then how did it do it's business in less than 1 day? I only downloaded the updates through microsoft update, and the respective other programs from the original/secure websites. I was also behind a router and external firewall for the process.

Maybe an update went awry?

#4 usasma

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Posted 14 April 2008 - 06:31 PM

Although malware is a possibility, I don't think you've got the symptoms of a malware infection. Rather, I'd think that something went awry either when installing a program, or maybe the installer was a bit corrupted to start with. Regardless, something with Administrator permissions is most likely to have caused this. Do you have UAC enabled?

Beyond that, I'd have to suggest trying a System Restore point (if one exists) - or you could try a repair install of Vista (but I don't know if it'll fix the registry problem).
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Guest_RiceoRony_*

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Posted 15 April 2008 - 03:37 PM

After installing Counterspy v2, there was a system restore point created for that one, but I am unable to restore the computer to that setting.

I've done scans using F-secure online scan, Kaspersky Online scan, Bitdefender online scan, Panda online scan, Trend micro online scan, super antispyware, AVG antispyware, and counterspy v2 (nothing but cookies comes up)

Also, my Hijack This! log looks normal as I am comparing the list to the one I saved taken right after reformatting the computer.

Do you think my only mode of action is to reformat and just try again?

#6 usasma

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Posted 15 April 2008 - 05:38 PM

I'm starting to get the feeling that this is a similar (but not identical issue) to the one in this thread: http://www.bleepingcomputer.com/forums/t/134202/cannot-logon/

It's likely to be a little, unknown thingie that's not set correctly - and that we've got no idea of what caused it. I'd suggest (since this is a new install) that you format and reinstall and watch the process carefully for similar issues. Create as many Restore Points as you can. That way, if you find the culprit, you may be able to roll back enough to fix it. Worst case, you'll know what caused it and will be able to avoid it on a subsequent reinstall.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 Guest_RiceoRony_*

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Posted 16 April 2008 - 10:19 AM

Thank you for the help usasma, everyone I spoke to just said I will need to reformat and install and create system restore points after windows update, after office 2007 update, and just monitor the programs and features each time to see which install is causing the problem.

I appreciate your time :huh:

Would there be a reason that my attached keyboard (linked via USB) suddenly stopped working bc it said it needed to install a new driver (or the driver was lost)? Yet my laptop keyboard is still able to work? After rebooting the computer, the USB-keyboard started to work again?

Do you think my HDrive is just failing? Or an infection?




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